Method for processing emergency calls initiated by wireless phones
View Patent ↗Disclosed is a method of communicating emergency call information originating from wireless phones among multiple entities using a set of network signaling operations for pooling and reconciling records of emergency calls and identifications for sources of fraudulent calls. A set of network signaling operations is described herein for communicating records of emergency calls among network entities of same or different levels, and for communicating identified sources of fraudulent calls among network entities of same or different levels.
1. A method of processing emergency call at a wireless communications network comprising the steps of:
receiving an emergency call from a wireless phone being served by the wireless communications network;
determining whether the wireless phone is a source of fraudulent calls;
routing the emergency call to an emergency service network if the wireless phone is not identified as a source of fraudulent calls; and
not routing the emergency call to the emergency service network if the wireless phone is identified as a source of fraudulent calls.
2. The method of claim 1 , wherein the step of determining comprises checking if the wireless phone has been flagged as a source of fraudulent calls.
3. The method of claim 1 , wherein the step of determining comprises checking if a number of emergency calls received from the wireless phone exceeds a fraud threshold.
4. The method of claim 3 comprising the additional step of:
receiving the fraud threshold from a public safety answering point or a law enforcement agency.
5. The method of claim 1 comprising the additional step of:
transmitting a message to the wireless phone that the wireless phone has been identified as a source of fraudulent calls or routing the emergency call to a fraud control center if the emergency call has been identified as a source of fraudulent calls.
6. The method of claim 1 comprising the additional step of:
receiving an alert message from a public safety answering point identifying one or more wireless phones as sources of fraudulent calls.
7. The method of claim 1 comprising the additional step of:
receiving instructions from a public safety answering point to route the emergency call to a fraud control center or to send a message to the wireless phone that the wireless phone has been identified as a source of fraudulent calls.
8. The method of claim 1 comprising the additional step of:
transmitting an alert message to a public safety answering point if the wireless phone is determined to be a source of fraudulent calls.
9. The method of claim 1 comprising the additional step of:
receiving instructions from a public safety answering point or a law enforcement agency to remove one or more records of emergency calls by one or more wireless terminals.
10. The method of claim 1 comprising the additional step of:
receiving instructions from a public safety answering point or a law enforcement agency to remove one or more flags identifying one or more wireless phones as a source of fraudulent calls.
11. A method of processing emergency calls at a public safety answering point comprising the steps of:
receiving an emergency call routed to it by a wireless communications network, wherein the emergency call was initiated by a wireless phone;
determining whether the wireless phone is a source of fraudulent calls;
routing the emergency call to a call center if the wireless phone is determined not to be a source of fraudulent calls; and
not routing the emergency call to the call center if the wireless phone is determined to be a source of fraudulent calls.
12. The method of claim 11 , wherein the step of determining comprises checking if the wireless phone has been flagged as a source of fraudulent calls.
13. The method of claim 11 , wherein the step of determining comprises checking if a number of emergency calls received from the wireless phone exceeds a fraud threshold.
14. The method of claim 11 comprising the additional step of:
transmitting instructions to the wireless communications network to send a message to the wireless phone that the wireless phone has been identified as a source of fraudulent calls or to route the emergency call to a fraud control center if the emergency call has been identified as a source of fraudulent calls.
15. The method of claim 11 comprising the additional step of:
routing the emergency call to a fraud control center if the emergency call has been identified as a source of fraudulent calls.
16. The method of claim 11 comprising the additional step of:
receiving an alert message from a law enforcement agency, a wireless communications network or another public safety answering point identifying one or more wireless phones as sources of fraudulent calls.
17. The method of claim 11 comprising the additional step of:
transmitting an alert message to the wireless communications network if the wireless phone is determined to be a source of fraudulent calls.
18. The method of claim 11 comprising the additional step of:
setting a fraud threshold at the public safety answering point to use in determining whether a wireless terminal is a source of fraudulent calls.
19. The method of claim 11 comprising the additional step of:
transmitting a fraud threshold to the wireless communications network to be used by the wireless communications network to determine if a wireless phone is a source of fraudulent calls.
20. The method of claim 11 comprising the additional step of:
transmitting a message to the wireless communications network to remove one or more flags identifying one or more wireless phones as being sources of fraudulent calls.