Patent Application
Utility
App. No. 10/407,558
· Confirmation No. 1895
Enhanced customer service apparatus, method, and system
Inventor:
Thomas Joseph Prorock
Abandoned -- After Examiner's Answer or Board of Appeals Decision
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Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2011-06-14 | ABN |
Abandonment | 3 | View | |
| 2011-03-17 | APDA |
Patent Board Decision - Examiner Affirmed | 9 | View | |
| 2010-01-29 | AP_DK_M |
Appeal Docketing Notice | 2 | View | |
| 2010-01-06 | RBNE |
Reply Brief Noted - Patent Board | 2 | View | |
| 2009-10-07 | LET. |
Miscellaneous Incoming Letter | 1 | View | |
| 2009-10-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-10-05 | APRB |
Reply Brief Filed | 8 | View | |
| 2009-10-05 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-09-08 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 2 | View | |
| 2009-09-08 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 9 | View | |
| 2009-08-04 | APEA |
Examiner's Answer to Appeal Brief | 10 | View | |
| 2009-05-28 | AP.B |
Appeal Brief Filed | 22 | View | |
| 2009-05-28 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-05-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-03-30 | N/AP |
Notice of Appeal Filed | 2 | View | |
| 2009-03-30 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2009-03-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2009-02-18 | CTFR |
Final Rejection | 8 | View | |
| 2009-02-18 | 892 |
List of references cited by examiner | 1 | View | |
| 2009-02-18 | FWCLM |
Index of Claims | 1 | View | |
| 2008-11-06 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2008-11-06 | CLM |
Claims | 7 | View | |
| 2008-11-06 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2008-11-06 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-11-06 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2008-08-06 | CTNF |
Non-Final Rejection | 9 | View | |
| 2008-08-06 | FWCLM |
Index of Claims | 1 | View | |
| 2008-06-19 | EXIN |
Examiner Interview Summary Record (PTOL - 413) | 2 | View | |
| 2008-06-18 | RCEX |
Request for Continued Examination (RCE) | 3 | View | |
| 2008-06-18 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2008-06-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2008-06-18 | AMSB |
Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) | 1 | View | |
| 2008-06-18 | CLM |
Claims | 7 | View | |
| 2008-06-18 | INTRVIEW.APP |
Applicant summary of interview with examiner | 1 | View | |
| 2008-06-18 | REM |
Applicant Arguments/Remarks Made in an Amendment | 8 | View | |
| 2008-04-04 | CTFR |
Final Rejection | 10 | View | |
| 2008-04-04 | FWCLM |
Index of Claims | 1 | View | |
| 2008-01-25 | ELC. |
Response to Election / Restriction Filed | 1 | View | |
| 2008-01-25 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2008-01-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2008-01-04 | CTRS |
Requirement for Restriction/Election | 10 | View | |
| 2007-10-09 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2007-10-09 | CLM |
Claims | 7 | View | |
| 2007-10-09 | REM |
Applicant Arguments/Remarks Made in an Amendment | 7 | View | |
| 2007-10-09 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2007-10-09 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2007-07-09 | CTNF |
Non-Final Rejection | 14 | View | |
| 2007-07-09 | 1449 |
List of References cited by applicant and considered by examiner | 1 | View | |
| 2007-07-09 | 892 |
List of references cited by examiner | 1 | View | |
| 2007-07-09 | FWCLM |
Index of Claims | 1 | View | |
| 2007-07-09 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2007-07-09 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2007-06-22 | SRNT |
Examiner's search strategy and results | 2 | View | |
| 2004-12-17 | EBCC.AD |
Notice of Change of Address Place in File Wrapper Due to Electronic Business Center(EBC) Customer Number Update | 1 | View | |
| 2004-12-06 | STATUS.LET |
Request for status of Application | 1 | View | |
| 2003-04-04 | TRNA |
Transmittal of New Application | 3 | View | |
| 2003-04-04 | SPEC |
Specification | 20 | View | |
| 2003-04-04 | CLM |
Claims | 5 | View | |
| 2003-04-04 | ABST |
Abstract | 1 | View | |
| 2003-04-04 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2003-04-04 | OATH |
Oath or Declaration filed | 2 | View | |
| 2003-04-04 | MISC OIPE |
Miscellaneous Internal Documents from Office of Patent Application Processing to the examiner indicating formality deficiencies | 1 | View | |
| 2003-04-04 | 136A |
Authorization for Extension of Time all replies | 3 | View | |
| 2003-04-04 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2003-04-04 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2003-04-04 | WCLM |
Claims Worksheet (PTO-2022) | 1 | View | |
| 2003-04-04 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View |
Inventors
Thomas Joseph Prorock
Raleigh, NC
Attorneys & Agents of Record
Classification
USPC
705/16
G06Q30/02
G06Q20/20
G06Q30/016
Prosecution
- Examiner
- OBEID, FAHD A
- Art Unit
- 3627
- Customer No.
- 45219
- Docket No.
- RPS920020163US1
- Confirmation No.
- 1895
Publication
- Pub. No.
- US20040199426A1
- Pub. Date
- 2004-10-07
PATENT ASSIGNMENT AND RESERVATION
Recorded 2012-09-04
ASSIGNMENT OF ASSIGNOR'S INTEREST
Recorded 2003-04-04
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Quick Facts
- App. No.
- 10/407,558
- Filed
- 2003-04-04
- Pub. No.
- US20040199426A1
- Examiner
- OBEID, FAHD A
- Art Unit
- 3627
External Links