Method to route jobs
For the automatic routing of jobs of different types to persons who will undertake the jobs, means ( 4 ) for establishing the type of a job to be routed when a job request arrives, means ( 6 ) for storing personal parameters of persons assigned to the types of jobs, means ( 5 ) for establishing at least one person who, on the basis of the stored personal parameters, is suitable for undertaking the particular job, based on its type, and means ( 12 ) for automatically forwarding the processing request to the person established as suitable are provided, which means ( 12 ) for automatic forwarding are connected to the means ( 5 ) for establishing at least one suitable person.
1 . A device ( 1 ) for the automatic routing of jobs of different types to persons who will undertake the jobs, with
means ( 4 ) for establishing the type of a job to be routed when a job request arrives,
means ( 6 ) for storing personal parameters of persons assigned to types of jobs
means ( 5 ) for establishing at least one person who, on the basis of the stored personal parameters, is suitable for undertaking the particular job, based on its type
means ( 12 ) for automatically forwarding the processing request to the person established as suitable, which means ( 12 ) for automatic forwarding are connected to the means ( 5 ) for establishing at least one suitable person.
2 . A device as claimed in claim 1 , wherein the means ( 5 ) for establishing at least one suitable person are means for creating a list of suitable persons, ranked according to their suitability on the basis of the personal parameters.
3 . A device as claimed in claim 2 , further equipped with memory means ( 9 ) for storing working-time information and with means ( 8 ) for selecting a person from the list on the basis of their ranking in the list and on the basis of working-time information read from memory means ( 9 ).
4 . A device as claimed in claim 2 , further equipped with means ( 11 ) for recording information concerning the current workloading of individual persons, and with means ( 8 ) for selecting a person from the list on the basis of their ranking in the list and on the basis of the information concerning their current workloading.
5 . A device as claimed in claim 2 , further equipped with memory means ( 9 ) for storing working-time information for the individual persons, with means ( 11 ) for recording information concerning the current workloading of the individual persons, and with means ( 8 ) for selecting a person from the list on the basis of their ranking in the list, on the basis of working-time information read from memory means ( 9 ) and on the basis of information concerning the current workloading.
6 . A device as claimed in claim 1 , in which the means ( 6 ) for storing the personal parameters is connected to a means ( 14 ) for the continuous determination of these personal parameters on the basis of each job undertaken by the person.
7 . A system ( 17 ) comprising multiple workstations ( 13 - i ) with means ( 20 ) for processing information made available in electronic form, and comprising a device ( 1 ) for routing the jobs, as claimed in claim 1 .
8 . A system as claimed in claim 7 , with means ( 19 ) for voice recognition and for the creation of text information on the basis of dictations by authors, wherein the workstations ( 13 - i ) are transcription workstations for the processing of text information.
9 . A system as claimed in claim 8 , wherein the means ( 4 ) for establishing the type comprises a means ( 50 ) for establishing the specialist field of the particular dictation.
10 . A system as claimed in claim 8 , wherein the means ( 4 ) for establishing the type comprises a means ( 49 ) for establishing the particular author.
11 . A method for the automatic routing of jobs of different types to persons who undertake the jobs, wherein the type of the particular job to be routed is established, and a person suitable to undertake the job is determined on the basis of stored personal parameters assigned to the types of jobs, to which person the job is routed.
12 . A method as claimed in claim 11 , wherein a list of suitable persons, ranked according to their suitability established on the basis of the personal parameters, is created for the particular job type.
13 . A method as claimed in claim 12 , wherein the person who is both best suited and available is established from the created list on the basis of the personal parameters.
14 . A method as claimed in claim 13 , wherein the availability of the person is established on the basis of stored working-time information.
15 . A method as claimed in claim 13 , wherein the availability of the person is established on the basis of continuously determined information concerning the current workloading of this person.
16 . A method as claimed in claim 13 , wherein the availability of the person is established on the basis of stored working-time information and of continuously determined information concerning the current workloading of this person.
17 . A method as claimed in claim 11 , wherein jobs involving the processing of information made available in electronic form are routed.
18 . A method as claimed in claim 17 , wherein the information to be processed is text information compiled automatically with the aid of voice recognition means ( 19 ) on the basis of dictations by authors.
19 . A method as claimed in claim 18 , wherein, to establish the type of the particular job, the specialist field of the particular dictation is established.
20 . A method as claimed in claim 18 , wherein, to establish the type of the particular job, the particular author is established.