Availability and location predictor using call processing indications
View Patent ↗A system for generating user availability information from call control events within a telephone system, comprising an Event Queue for receiving and storing call control events from the telephone system, and an Interpretation Engine for accessing the call control events in the Event Queue and in response updating a running sum for the user based on availability evidence ascribed to the call control events, and generating an indication of user availability based on the running sum.
1. A method of generating user availability information from call control events within a telephone system, comprising:
receiving call control events from said telephone system, wherein each of said call control events is ascribed one of either an absolute indicator of availability or evidence of availability;
for each of said call control events to which said absolute indicator of availability has been ascribed generating an indication of said user availability based thereon, and otherwise generating said indication of user availability on said evidence of availability; and
updating a running sum for said user based on said evidence of availability, and wherein said indication of user availability is generated based on said running sum; and wherein
said running sum is updated by a discrete amount in response to call control events characterized by discrete evidence of availability and by incremental amounts in response to call control events characterized by incremental evidence of availability, whereby said indication of user availability is maintained for a predetermined period of time in the absence of further call control events.
2. A method as claimed in claim 1 , wherein said running sum is prevented from being updated by said incremental amounts beyond a predetermined default value.
3. A method as claimed in claim 2 , wherein said indication is ‘available’ in the event said running sum exceeds a predetermined upper decision level, ‘unavailable’ in the event said running sum is below a predetermined lower decision level, and ‘indeterminate’ in the event said running sum is intermediate said predetermined upper and lower decision levels.
4. A method as claimed in claim 2 , wherein said absolute indictor of availability is one of either ‘available’ or ‘unavailable’.
5. A method as claimed in claim 2 , further including the step of generating an indication of said user location based on location information in said call control events.
6. A method as claimed in claim 3 , wherein said default value is selected to bias said running sum toward said lower decision level.
7. A method as claimed in claim 3 , further including the step of generating an indication of said user location based on location information in said call control events.
8. A method as claimed in claim 6 , further including the step of generating an indication of said user location based on location information in said call control events.
9. A method as claimed in claim 1 , further including the step of generating an indication of said user location based on location information in said call control events.
10. A method as claimed in claim 1 , further including the step of generating an indication of said user location based on location information in said call control events.
11. The method of claim 1 , further comprising displaying said indication of user availability to said user.
12. A system for generating user availability information from call control events within a telephone system, comprising:
an event queue for receiving and storing call control events from said telephone system, wherein each of said call control events is ascribed one of either an absolute indicator of availability or evidence of availability; and
an interpretation engine for accessing said call control events in said event queue and for each of said call control events to which said absolute indicator of availability has been ascribed generating an indication of said user availability based thereon, and otherwise generating said indication of user availability on said evidence of availability; and wherein
said interpretation engine generates said indication of user availability based on a running sum that is updated based on said evidence of availability; and
said interpretation engine updates said value by a discrete amount in response to call control events characterized by discrete evidence of availability and by incremental amounts in response to call control events characterized by incremental evidence of availability, whereby said indication of user availability is maintained for a predetermined period of time in the absence of further call control events.
13. A system as claimed in claim 12 , interpretation engine prevents said running sum from being updated by said incremental amounts beyond a predetermined default value.
14. A system as claimed in claim 13 , wherein said interpretation engine generates an indication of ‘available’ in the event said running sum exceeds a predetermined upper decision level, ‘unavailable’ in the event said running sum is below a predetermined lower decision level, and ‘indeterminate’ in the event said running sum is intermediate said predetermined upper and lower decision levels.
15. A system as claimed in claim 13 , further including the step of generating an indication of said user location based on location information in said call control events.
16. A system as claimed in claim 14 , wherein said default value is selected to bias said running sum toward said lower decision level.
17. A system as claimed in claim 14 , further including the step of generating an indication of said user location based on location information in said call control events.
18. A system as claimed in claim 16 , further including the step of generating an indication of said user location based on location information in said call control events.
19. A system as claimed in claim 12 , further including the step of generating an indication of said user location based on location information in said call control events.
20. A system as claimed in claim 12 , further including the step of generating an indication of said user location based on location information in said call control events.
21. The system of claim 12 , wherein said interpretation engine displays said indication of user availability to said user.
22. A method of generating user availability information from call control events within a communication system, comprising:
receiving call control events from said communication system;
deriving indications of availability from said call control events; and
generating user availability information based on said indications of availability;
ascribing one of an absolute indicator of availability and evidence of availability to each of said call control, and for each of said call control events to which said absolute indicator of availability has been ascribed, generating an indication of said user availability based thereon, and otherwise generating said indication of user availability on said evidence of availability;
updating a running sum for said user based on said evidence of availability, and wherein
said indication of user availability is generated based on said running sum and said running sum is updated by a discrete amount in response to call control events characterized by discrete evidence of availability and by incremental amounts in response to call control events characterized by incremental evidence of availability;
whereby said indication of user availability is maintained for a predetermined period of time in an absence of further call control events.
23. A method as claimed in claim 22 , wherein said running sum is prevented from being updated by said incremental amounts beyond a predetermined default value.
24. A method as claimed in claim 23 , wherein said indication is ‘available’ in the event said running sum exceeds a predetermined upper decision level, ‘unavailable’ in the event said running sum is below a predetermined lower decision level, and ‘indeterminate’ in the event said running sum is intermediate said predetermined upper and lower decision levels.
25. A method as claimed in claim 24 , wherein said default value is selected to bias said running sum toward said lower decision level.
26. A method as claimed in claim 23 , wherein said absolute indictor of availability is one of either ‘available’ or ‘unavailable’.
27. A method as claimed in claim 23 , further including the step of generating an indication of said user location based on location information in said call control events.
28. A method as claimed in claim 22 , further including the step of generating an indication of said user location based on location information in said call control events.
29. A method as claimed in claim 22 , further including the step of generating an indication of said user location based on location information in said call control events.
30. The method of claim 22 , further comprising displaying said user availability information to said user.
31. A system for generating user availability information from call control events within a telephone system, comprising:
an event queue for receiving and storing call control events from said telephone system; and
an interpretation engine for accessing said call control events in said event queue, deriving indications of availability from said call control events, and generating user availability information based on said indications of availability; and wherein
said interpretation engine ascribes one of an absolute indicator of availability and evidence of availability to each of said call control, and for each of said call control events to which said absolute indicator of availability has been ascribed, generates an indication of said user availability based thereon, and otherwise generates said indication of user availability based on said evidence of availability;
said interpretation engine generates said indication of user availability based on a running sum that is updated based on said evidence of availability; and
said interpretation engine updates said running sum by a discrete amount in respect to call control events characterized by discrete evidence of availability and by incremental amounts in response to call control events characterized by incremental evidence of availability, whereby said indication of user availability is maintained for a predetermined period of time in an absence of further call control events.
32. A system as claimed in claim 31 , interpretation engine prevents said running sum from being updated by said incremental amounts beyond a predetermined default value.
33. A system as claimed in claim 32 , wherein said interpretation engine generates an indication of ‘available’ in the event said running sum exceeds a predetermined upper decision level, ‘unavailable’ in the event said running sum is below a predetermined lower decision level, and ‘indeterminate’ in the event said running sum is intermediate said predetermined upper and lower decision levels.
34. A system as claimed in claim 32 , wherein said default value is selected to bias said running sum toward said lower decision level.
35. A system as claimed in claim 31 , further including the step of generating an indication of said user location based on location information in said call control events.
36. A system as claimed in claim 31 , further including the step of generating an indication of said user location based on location information in said call control events.
37. The system of claim 31 , wherein said interpretation engine displays said user availability information to said user.