Enterprise secure messaging architecture

1. A method for using secure messaging to provide confidential service-related communications among an enterprise service, a customer, and a service technician, the method comprising:

generating a service request message using a mobile client of a customer;

securing the service request message with a digital signature using the mobile client of the customer;

symmetrically or asymmetrically encrypting the service request message using the mobile client of the customer;

transmit the encrypted service request message from the mobile client of the customer to an enterprise service;

decrypting the secured service request message using the enterprise service;

validating the secured service request based upon the decrypted digital signature using the enterprise service;

updating secured enterprise information based on the decrypted service request message using the enterprise service;

detecting a triggering event based upon the decrypted service request message using the enterprise service;

automatically selecting a service technician;

generating an alert message based upon the triggering event using the enterprise service;

encrypting the alert message using the enterprise service;

transmitting the encrypted alert message to a mobile client of the selected service technician;

decrypting the encrypted alert message at the mobile client of the selected service technician;

generating a response message at the mobile client of the selected service technician;

encrypting the response message at the mobile client of the selected service technician;

transmitting the encrypted response message from the mobile client of the selected service technician to the enterprise service;

decrypting the encrypted response message at the enterprise service;

updating the secured enterprise information based upon the decrypted response using the enterprise service; and

transmitting a confirmation to the mobile client of the customer based upon the decrypted response message.

2. The method of claim 1 , wherein the service request message is encrypted based on 3DES.

3. The method of claim 1 , further comprising configuring the enterprise service to receive a second secured service request, based on the alert, generated by the mobile client of the customer.

4. A method for using secure messaging to provide confidential service-related communications among an enterprise service, a customer, and a service technician, the method comprising:

receiving an encrypted service request message;

decrypting the service request message;

validating the service request message based on a digital signature stored with the service request message;

updating secured enterprise information based on the decrypted service request message;

detecting a triggering event based on the secured enterprise information;

automatically selecting a service technician;

generating an alert message based on the triggering event;

encrypting the alert message;

transmitting the encrypted alert message to a mobile client of the selected service technician;

receiving an encrypted response message from the mobile client of the selected service technician;

decrypting the encrypted response message;

updating the secured enterprise information based on the decrypted response message; and

transmitting a confirmation message to a mobile client of a customer based on the decrypted response message.

5. The method of claim 4 , wherein the triggering event represents an occurrence of a particular event or a presence of predetermined information.

6. The method of claim 4 , wherein the triggering event is a direct request by the customer.

7. The method of claim 4 , wherein the triggering event is a request for enterprise information.

8. The method of claim 4 , wherein the triggering event is based on a direct query of at least one of the mobile client of the selected service technician and the mobile client of the customer.

9. The method of claim 4 wherein the triggering event is generated by a scheduled maintenance calendar.

10. The method of claim 4 , wherein the secured enterprise information is polled to determine the presence of predetermined information, and the presence of the predetermined information generates the triggering event.

11. The method of claim 4 , wherein the alert message informs the selected service technician of the service request.

12. The method of claim 11 , wherein the alert message further includes service information required to perform the requested service.

13. The method of claim 4 , wherein the alert message includes a request to the selected service technician that the service technician confirm his availability to perform the service.

14. The method of claim 4 , wherein the alert message is encrypted using symmetric cryptography.

15. The method of claim 4 , wherein the response message is decrypted using symmetric cryptography.

16. The method of claim 4 , wherein the encrypted service request message includes an authorization.

17. The method of claim 4 , wherein the encrypted service request message is an alert to notify an enterprise service that service is required.

18. The method of claim 4 , wherein the triggering event is a scheduled service or an emergency service.

19. An enterprise service for effectuating secure messaging to provide confidential service-related communications among the enterprise service, a customer, and a service technician, the enterprise service comprising:

an enterprise gateway configured to:

receive an encrypted service request message,

transmit an encrypted alert message to a mobile client of a selected service technician,

receive an encrypted response message from the mobile client of the selected service technician, and

transmit a confirmation message to a mobile client of a customer based on the decrypted response message;

an enterprise security service configured to:

decrypt the encrypted service request message,

validate the service request message based on a digital signature stored with the service request message,

encrypt an alert message, and

decrypt the encrypted response message; and

an application service configured to:

update secured enterprise information based on the decrypted service request message,

detect a triggering event based on the secured enterprise information,

automatically select a service technician,

generate the alert message based on the triggering event, and

update the secured enterprise information based on the decrypted response message.

20. The enterprise service of claim 19 , further comprising an enterprise firewall configured to protect the enterprise service from a public network.

21. The enterprise service of claim 19 , further comprising a customer relationship management (CRM) service, an enterprise resource planning (ERP) service, an email service, an accounting service, a resource management service, a synchronization service, a calendar synchronization service, a task list synchronization service, a print service, a file access service, an instant messaging (IM) service, an operating system, an operating system kernel, an authentication service, or an authorization service.

22. A computer program product tangibly embodied in a machine-readable storage medium, the computer program product for effectuating secure messaging to provide confidential service-related communications among an enterprise service, a customer, and a service technician, wherein the computer program product comprises instructions that, when read by a machine, operate to cause data processing apparatus to:

receive an encrypted service request message;

decrypt the service request message;

validate the service request message based on a digital signature stored with the service request message;

update secured enterprise information based on the decrypted service request message;

detect a triggering event based on the secured enterprise information;

automatically select a service technician;

generate an alert message based on the triggering event;

encrypt the alert message;

transmit the encrypted alert message to a mobile client of the selected service technician;

receive an encrypted response message from the mobile client of the selected service technician;

decrypt the encrypted response message;

update the secured enterprise information based on the decrypted response message; and

transmit a confirmation message to a mobile client of a customer based on the decrypted response message.