Directory assistance utilizing a personalized cache

1. A directory assistance platform, comprising:

An automated directory assistant, accessible using voice recognition software, to provide access to a number of directory information resources;

a directory information resource including a personalized cache accessible by the directory assistant using voice recognition software to provide access to personalized contact information provided within a restricted access company cache accessible by employees of a company; and

an additional directory information resource accessible by the directory assistant, wherein if requested contact information is not present in the personalized cache:

the additional directory information resource is accessed; and

the requested contact information is stored in the personalized cache if the requested contact information is present in the additional directory resource.

2. The platform of claim 1 , wherein the number of directory information resources include a configurable hierarchy of resources.

3. The platform of claim 1 , wherein the directory assistance platform includes a directory assistance platform utilizing automatic speech recognition.

4. The platform of claim 1 , wherein the directory assistance platform can be accessed using a Voice over Internet Protocol media path connection.

5. The platform of claim 1 , wherein the directory assistance platform can be accessed over a wireless connection.

6. The platform of claim 1 , wherein the personalized cache can accept information from the directory assistant.

7. The platform of claim 1 , wherein the directory assistant provides access to a configurable hierarchy of information resources in compliment to the personalized cache.

8. A directory assistance network, comprising:

an automated directory assistant, accessible using voice recognition software, to provide access to a number of directory information resources;

a directory assistance platform in communication with the number of directory information resources;

a personalized cache in communication with the directory assistant, the cache to receive directory information from the directory assistant and to provide access to personalized contact information provided within a restricted access company cache accessible by employees of a company; and

an additional directory information resource accessible by the directory assistant, wherein if requested contact information is not present in the personalized cache:

the additional directory information resource is accessed; and

the requested contact information is stored in the personalized cache if the requested contact information is present in the additional directory resource; and

means for connecting a call to a contact number found within the network.

9. The directory assistance network of claim 8 , further including means for updating a contact number to the personalized cache.

10. The directory assistance network of claim 8 , wherein the means for connecting includes automated prompts for voice response.

11. The directory assistance network of claim 10 , wherein the automated prompts for voice response includes automated prompts for voice response to verbally select between a choice of numbers in a directory.

12. The directory assistance network of claim 8 , wherein the means for connecting a call includes means for connecting to connect the call via release link trunking protocol.

13. The directory assistance network of claim 8 , further including means to categorize the number of directory information choices in a hierarchy from most likely choice to least likely choice.

14. A method for accessing directory information from a directory assistance platform, the method comprising:

accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources;

receiving a request for directory information including user identification information;

identifying a personalized cache corresponding to the user identification information received;

accessing a restricted access company cache accessible by employees of a company having information within the restricted access company cache;

providing the requested directory information for access by the user if the requested directory information is present in the personalized cache; and

if the requested directory information is not present in the personalized cache;

accessing an additional directory information resource; and

storing the requested directory information to the personalized cache.

15. The method of claim 14 , further including accessing a restricted access company cache having a personalized cache within the restricted access company cache.

16. The method of claim 14 , wherein receiving a request for directory information includes receiving a voice request with an interactive voice response (IVR) system.

17. A method for accessing directory information from a directory assistance platform, the method comprising:

accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources;

receiving a voice communication requesting directory information including user identification information;

identifying a user requesting the directory information;

identifying a personalized cache corresponding to the user identification information received;

accessing a restricted access company cache accessible by employees of a company having a personalized cache within the restricted access company cache; and

providing the requested directory information for access by the user if the requested directory information is present in the personalized cache; and

if the requested directory information is not present in the personalized cache;

accessing an additional directory information resource; and

storing the requested directory information to the personalized cache.

18. The method of claim 17 , wherein receiving a voice communication requesting directory information includes receiving requested directory information via a Voice over Internet protocol (VoIP) media path.

19. The method of claim 17 , further including obtaining an access number from the requested directory information and connecting the user to a target user based upon the access number obtained.

20. The method of claim 19 , wherein obtaining an access number includes obtaining an access number that is a telephone number.

21. The method of claim 17 , wherein the method includes prompting the user to assign a name to the requested information stored in the personalized cache.

22. A computer readable medium having instructions for causing a device to perform a method, the method comprising:

accessing an automated directory assistant, using voice recognition software, to provide access to a number of directory information resources;

receiving a voice communication requesting directory information using an automatic speech recognition engine;

accessing a restricted access company cache accessible by employees of a company having a personalized cache within the restricted access company cache based on the voice communication;

accessing an additional resource if the requested directory information is not present in the personalized cache and saving the requested directory information to the personalized cache;

connecting a call to a target based upon the requested directory information; and

prompting the user to assign a name to the requested information saved to the personalized cache.

23. The computer readable of claim 22 , wherein the method includes accessing an additional resource via a communications link.

24. The computer readable of claim 22 , wherein the method includes connecting a call to a target via a release link trunking protocol.

25. The computer readable of claim 22 , wherein the method includes receiving the name of a target to be contacted.