Method and apparatus for controlling and/or monitoring a MULAP line
View Patent ↗At least one MULAP line in a communication installation is controlled and/or monitored using an application. To simplify the combination of MULAP lines and CTI applications, or to allow it at all, each MULAP line has an associated MULAP call number, and a plurality of terminals can access these MULAP lines, each of the MULAP lines having a respective associated terminal as master terminal. First, the application sends an order for a MULAP call number to the communication installation. The communication installation then converts the MULAP call number into the terminal call number of the master terminal associated with this MULAP line and carries out the order for this terminal call number, all messages relating to MULAP line being sent as those associated with the master terminal from the communication installation to the application as messages associated with this MULAP call number.
1. A method for controlling and/or monitoring at least one MULAP multiple line appearance line in a communication installation using a computer telephony integration CTI application, comprising:
providing a plurality of terminals with access to the MULAP line through an associated MULAP call number such that each MULAP line has a respective master terminal, each terminal having a terminal call number;
sending an order from the CTI application for a MULAP call number to the communication installation;
converting the MULAP call number into a converted call number, the converted call number being the terminal call number of the master terminal assigned to the MULAP line, the MULAP call number being converted by the communications installation;
carrying out the order for the MULAP call number as an order for the converted call number; and
sending all messages from the communication installation to the CTI application, which relate to the MULAP line, as messages associated with the master terminal.
2. The method as claimed in claim 1 , wherein when a MULAP line is accessed by a terminal other than the master terminal for the MULAP line, a message is generated as a message which relates to the master terminal for the MULAP line being accessed.
3. A system comprising:
a plurality of MULAP lines having respective MULAP call numbers;
a plurality of terminals having respective terminal call numbers, each of the terminals having access to the MULAP lines, each of the MULAP lines having a respective associated terminal as a master terminal;
an application to send an order for a MULAP call number; and
a communication installation to receive the order from the application, to convert the MULAP call number of the order into the terminal call number of the master terminal associated with the MULAP line identified by the MULAP number, to use the MULAP call number in communications with the application and to use the terminal call number in communications with the MULAP line.
4. A method for managing MULAP multiple line appearance lines in a communication installation using an application, comprising:
providing a plurality of terminals with access to each MULAP line through a MULAP call number associated with the MULAP line being accessed, each terminal having a respective terminal call number;
assigning one of the terminals to each MULAP line as a master terminal;
sending an order from the application for a MULAP call number to the communication installation;
converting the MULAP call number into a converted call number, the converted call number being the terminal call number of the master terminal assigned to the MULAP line associated with the MULAP call number;
using the converted call number within the communications installation for all messages relating to the MULAP line associated with the master terminal;
sending all messages, which relate to the MULAP line associated with the master terminal, from the communication installation to the application as messages associated with the MULAP call number.