System and method for providing enhanced services for a telecommunication call
View Patent ↗A system and method provide enhanced services for a call that is transported from a communication device through an asynchronous transfer mode system. The call has user communications in asynchronous transfer mode cells and call signaling. A signaling processor receives the call signaling and processes the call signaling to determine a connection to a service platform. The signaling processor transports a processor control message designating the selected connection. An asynchronous transfer mode interworking unit receives the user communications from the communication device and the processor control message from the signaling processor. The asynchronous transfer mode interworking unit converts the user communications from the asynchronous transfer mode cells to a format compatible with the service platform and dynamically transports the user communications to the service platform in real time. The service platform processes the user communications. The reverse process can also take place with the dynamic transfer, in real time, of the processed user communications back to the communication device in asynchronous transfer mode cells that identify the connection to the communication device.
1. A method to handle a call from a caller, the method comprising:
receiving and processing signaling for the call to transfer a control message;
exchanging user communications for the call with a communication device in a time division multiplex format;
in response to the control message, interworking the user communications between the time division multiplex format and a packet format;
processing the user communications in the packet format to interact with the caller and generate processing results;
selecting an identifier based on the processing results to route the user communications through a communication system; and
transferring the user communications to the communication system in the packet format having the identifier, wherein the communication system routes the user communications based on the identifier.
2. The method of claim 1 wherein the signaling comprises Signaling System Seven (SS7) signaling.
3. The method of claim 1 wherein the signaling comprises Integrated Services Digital Network (ISDN) signaling.
4. The method of claim 1 wherein the signaling comprises GR-303 signaling.
5. The method of claim 1 wherein interacting with the caller comprises a calling card service.
6. The method of claim 1 wherein interacting with the caller comprises a prepaid call service.
7. The method of claim 1 wherein interacting with the caller comprises a conference call service.
8. The method of claim 1 wherein interacting with the caller comprises a menu routing service.
9. The method of claim 1 wherein interacting with the caller comprises tone detection.
10. The method of claim 1 wherein interacting with the caller comprises voice recognition.
11. A system to handle a call from a caller comprising:
a signaling processor configured to receive and process signaling for the call to transfer a control message;
a service platform system configured to exchange user communications for the call with a communication device in a time division multiplex format, interwork the user communications between the time division multiplex format and a packet format in response to the control message, and process the user communications in the packet format to interact with the caller and generate processing results;
wherein the signaling processor is configured to select an identifier based on the processing results to route the user communications through a communication system; and
wherein the service platform system is configured to transfer the user communications to the communication system in the packet format having the identifier, wherein the communication system routes the user communications based on the identifier.
12. The system of claim 11 wherein the signaling comprises Signaling System Seven (SS7) signaling.
13. The system of claim 11 wherein the signaling comprises Integrated Services Digital Network (ISDN) signaling.
14. The system of claim 11 wherein the signaling comprises GR-303 signaling.
15. The system of claim 11 wherein interacting with the caller comprises a calling card service.
16. The system of claim 11 wherein interacting with the caller comprises a prepaid call service.
17. The system of claim 11 wherein interacting with the caller comprises a conference call service.
18. The system of claim 11 wherein interacting with the caller comprises a menu routing service.
19. The system of claim 11 wherein interacting with the caller comprises tone detection.
20. The system of claim 11 wherein interacting with the caller comprises voice recognition.