System and method for facilitating refunds of unused postage
View Patent ↗A system and method for processing refund requests in a postage system is described. In one configuration, each mail piece includes a tracking code. The refund system monitors the tracking codes as mail pieces are processed in the mail stream. A user enters a refund request for a particular mail piece that is identified by a unique tracking code. The refund system then interrogates a tracking code database to determine if the mail piece was observed in the mail stream. The system then continues to periodically interrogate the tracking code database over a test period of a week to determine if the mail piece was observed in the mail stream. If the mail piece is not observed within the test period, a refund is processed. The system continues to interrogate the tracking code database for a year after the refund is processed to ensure that fraud is not committed.
1. A method for processing a postage refund request for a mail piece using a server comprising:
receiving a refund request at the server, the refund request including a tracking identifier from a user system;
processing the refund request using the server and paying the refund request substantially immediately after receiving the request and before review of the refund request to determine validity;
then determining if the refund request is valid;
if the refund request is not valid, initiating a refund error process,
wherein,
the determination of whether the refund request is valid includes determining whether the tracking identifier has been observed in a mail stream; and
monitoring the tracking identifier after processing the refund request in order to determine if the mail piece is used after a refund payment.
2. The method of claim 1 wherein: the refund error process includes a fraud inquiry.
3. The method of claim 2 wherein: the refund error process includes notifying a postal authority.
4. The method of claim 2 wherein: the tracking identifier includes a 22-digit delivery confirmation PIC code.
5. The method of claim 2 wherein: the tracking identifier includes a PLANET code and a POSTNET code.
6. The method of claim 2 wherein: the tracking identifier includes a postage meter serial number and a postage meter postage ascending register value.
7. The method of claim 2 wherein: the tracking identifier includes a postal ID tag.
8. The method of claim 3 further comprising: determining if a refund test period has completed; and if the refund test period is not completed, performing another determination of whether the mail piece has been observed in the mail stream.
9. The method of claim 8 wherein: the refund test period is variable; and the variable length of the refund test period depends upon the class of service of the mail piece.
10. The method of claim 1 further comprising: determining if the mail piece is associated with the user that submitted the refund request.
11. The method of claim 1 wherein:
the refund request includes a user selection from a list of mail pieces.
12. The method of claim 11 , wherein: the tracking identifier is unique over a first period of time.
13. The method of claim 1 wherein:
the refund request is received from the user via a postage broker.
14. The method of claim 1 wherein: processing the refund request includes aggregating a group of valid refund requests received from a plurality of users associated with a postage broker.
15. The method of claim 14 , further comprising: sending aggregated refund request data to the postage broker.
16. The method of claim 1 wherein: processing the refund request includes aggregating a group of valid refund requests received from a plurality of users and sending a group refund request associated with the aggregated group of valid refund request to a postal authority.