IP Library Granted Patent US 7,295,660
Granted Patent B1
US 7,295,660 · App. 10/747,258 · Granted Nov 13, 2007

Telemarketer screening

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Quick Facts
Patent No.
US 7,295,660
App. No.
10/747,258
Granted
Nov 13, 2007
Kind
B1
Abstract

A called party may screen for a telemarketing solicitation made by a calling party by receiving a traditional telephony call from the calling party at a messaging service platform and using the messaging service platform to perform telemarketer-screening operations. These telemarketer-screening operations may use a telemarketer blacklist and an associated whitelist in processing the traditional telephony call. When the traditional telephony call is not processed using the telemarketer blacklist or the associated whitelist, the calling party may be challenged to identify themselves. The called party may react to the traditional telephony call by selecting a call processing option that enables the traditional telephony call to be processed as a nontelemarketing telephony call, processed as a telemarketing telephony call, or added to the associated whitelist.

Claims (67)

1. A method for enabling a called party to screen a traditional telephony call for a telemarketing solicitation made by a calling party, the method comprising:

receiving, over a telephone network, the traditional telephony call from the calling party at a messaging service platform;

using the messaging service platform to perform telemarketer-screening operations including:

using a telemarketer blacklist descriptive of one or more telemarketers in deciding to process the traditional telephony call as a telemarketing telephony call when the calling party appears in the telemarketer blacklist, and

using an associated whitelist descriptive of one or more known and approved associates of the called party in deciding to receive the traditional telephony call when the calling party appears in the associated whitelist; and

when the traditional telephony call is not processed using the telemarketer blacklist or the associated whitelist:

soliciting an audio message from the calling party as audio data;

transmitting audio data from the messaging service platform to a computer of the called party while the calling party remains connected, and

enabling the called party to react to the traditional telephony call in response to the audio message by presenting call processing options enabling the called party to select from a list that may include at least one of the following call processing options:

enabling the traditional telephony call to be processed as a nontelemarketing telephony call,

enabling the traditional telephony call to be processed as a telemarketing telephony call and adding information descriptive of the calling party to the telemarketer blacklist, and

enabling the calling party to be added to the associated whitelist.

2. The method of claim 1 further comprising adding calling party information to a multiuser blacklist used by other called parties when the called party indicates the calling party is a telemarketer.

3. The method of claim 1 wherein processing the traditional telephony call as a telemarketing telephony call includes generating a special information tone (SIT) to disconnect the traditional telephony call.

4. The method of claim 1 further comprising adding calling party information to a multiuser whitelist used by other called parties when the called party indicates that the calling party is a known associate.

5. The method of claim 1 further comprising using a scoring system in determining whether to add the calling party to a multiuser blacklist or a multiuser whitelist by comparing a relative number of times the called party indicates the calling party is a telemarketer or a known associate.

6. The method of claim 1 further comprising:

enabling the called party to indicate that the calling party was a telemarketer, and

adding calling party information to the telemarketer blacklist.

7. The method of claim 1 further comprising

enabling the called party to indicate that the calling party was a known associate, and

adding calling party information to the associated whitelist.

8. The method of claim 1 further comprising transmitting a warning message to the calling party that the called party does not accept unsolicited traditional telephony calls when an identity of the calling party appears indeterminate in response to a user selection.

9. The method of claim 8 wherein the unsolicited traditional telephony calls include the telemarketing telephony call.

10. The method of claim 8 wherein the unsolicited traditional telephony calls include a traditional telephony call where no prior audio communications have been exchanged between the calling party and the called party.

11. The method of claim 8 further comprising generating a violation message to a reporting authority that the calling party has violated conditions set forth in the warning message that the called party does not accept unsolicited traditional telephony calls.

12. The method of claim 1 wherein using the telemarketer blacklist in deciding to process the traditional telephony call as a telemarketing telephony call includes generating a special information tone.

13. The method of claim 12 wherein the special information tone is generated in response to determining that the calling party is responsive to the special information tone.

14. A system enabling a called party to screen a traditional telephony call for a telemarketing solicitation made by a calling party, the method comprising:

a communications interface structured and arranged to receive, over a telephone network, the traditional telephony call from the calling party;

a telemarketer screening code segment structured and arranged to use the messaging service platform to perform telemarketer-screening operations by:

using a telemarketer blacklist descriptive of one or more telemarketers in deciding to process the traditional telephony call as a telemarketing telephony call when the calling party appears in the telemarketer blacklist, and

using an associated whitelist descriptive of one or more known and approved associates of the called party in deciding to receive the traditional telephony call when the calling party appears in the associated whitelist; and

when the traditional telephony call is not processed using the telemarketer blacklist or the associated whitelist,

soliciting an audio message from the calling party as audio data;

transmitting audio data from the messaging service platform to a computer of the called party while the calling party is connected, and

enabling the called party to react to the traditional telephony call in response to the audio message by presenting call processing options and enabling the called party to select a call processing option from a list that includes at least one of the following call processing options:

enabling the traditional telephony call to be processed as a nontelemarketing telephony call,

enabling the traditional telephony call to be processed as a telemarketing telephony call and adding information descriptive of the calling party to the telemarketer blacklist, and

enabling the calling party to be added to the associated whitelist.

15. The system of claim 14 wherein telemarketer screening code segment is structured and arranged to add calling party information to a multiuser blacklist used by other called parties when the called party indicates the calling party is a telemarketer.

16. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to generate a special information tone (SIT) to disconnect the traditional telephony call.

17. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to add calling party information to a multiuser whitelist used by other called parties when the called party indicates that the calling party is a known associate.

18. The system of claim 14 further comprising wherein the telemarketer screening code segment is structured and arranged to use a scoring system in determining whether to add the calling party to a multiuser blacklist or a multiuser whitelist by comparing a relative number of times the called party indicates the calling party is a telemarketer or a known associate.

19. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to:

enable the called party to indicate that the calling party was a telemarketer, and

add calling party information to the telemarketer blacklist.

20. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to:

enable the called party to indicate that the calling party was a known associate after processing the traditional telephony call, and

add calling party information to the associated whitelist.

21. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to transmit a warning message to the calling party that the called party does not accept unsolicited traditional telephony calls when an identity of the calling party appears indeterminate in response to a user selection.

22. The system of claim 21 wherein the unsolicited traditional telephony calls include the telemarketing telephony call.

23. The system of claim 21 wherein the unsolicited traditional telephony calls include a traditional telephony call where no prior audio communications have been exchanged between the calling party and the called party.

24. The system of claim 21 wherein the telemarketer screening code segment is structured and arranged to generate a violation message to a reporting authority that the calling party has violated conditions set forth in the warning message that the called party does not accept unsolicited traditional telephony calls.

25. The system of claim 14 wherein the telemarketer screening code segment is structured and arranged to generate a special information tone when using the telemarketer blacklist in deciding to process the traditional telephony call as a telemarketing telephony call.

26. The system of claim 25 wherein the telemarketer screening code segment is structured and arranged to generate the special information tone in response to determining that the calling party is responsive to the special information tone.

27. A method for enabling a called party to screen a traditional telephony call for a telemarketing solicitation made by a calling party, the method comprising:

receiving, over a telephone network, the traditional telephony call from the calling party at a messaging service platform;

using the messaging service platform to perform telemarketer-screening operations whereby the telemarketer screening operations may include one or more of the following:

blacklist operations,

whitelist operations, and

graylist operations when an identity of a calling party is indeterminate;

when the traditional telephony call is not processed using the blacklist operations or the whitelist operations,

enabling the called party to react to the traditional telephony call by presenting call processing options enabling the called party to select from one or more of the following call processing options:

enabling the traditional telephony call to be processed as a nontelemarketing telephony call,

enabling the traditional telephony call to be processed as a telemarketing telephony call and adding information descriptive of the calling party to the telemarketer blacklist, and

enabling the calling party to be added to the associated whitelist.

Assignments (10)
CHANGE OF NAME Recorded Oct 5, 2017
From: GOOGLE INC.
To: GOOGLE LLC
Reel/Frame 044127/0735 →
CORRECTIVE ASSIGNMENT TO CORRECT THE ASSIGNOR PREVIOUSLY RECORDED ON REEL 033745 FRAME 0473. ASSIGNOR(S) HEREBY CONFIRMS THE CORRECT NAME OF THE ASSIGNOR IS: BRIGHT SUN TECHNOLOGIES, SERIES 42 OF ALLIED SECURITY TRUST I. Recorded Oct 6, 2014
From: BRIGHT SUN TECHNOLOGIES. SERIES 42 OF ALLIED SECURITY TRUST I
To: GOOGLE INC.
Reel/Frame 033897/0744 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 16, 2014
From: BRIGHT SUN TECHNOLOGIES
To: GOOGLE INC.
Reel/Frame 033745/0473 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 2, 2014
From: MARATHON SOLUTIONS LLC
To: BRIGHT SUN TECHNOLOGIES
Reel/Frame 031900/0494 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 6, 2012
From: AOL INC.
To: MARATHON SOLUTIONS LLC
Reel/Frame 028911/0969 →
TERMINATION AND RELEASE OF SECURITY INTEREST IN PATENT RIGHTS Recorded Nov 16, 2010
From: BANK OF AMERICA, N A
To: AOL INC; AOL ADVERTISING INC; GOING INC; LIGHTNINGCAST LLC; MAPQUEST, INC; NETSCAPE COMMUNICATIONS CORPORATION; QUIGO TECHNOLOGIES LLC; SPHERE SOURCE, INC; TACODA LLC; TRUVEO, INC; YEDDA, INC
Reel/Frame 025323/0416 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 31, 2009
From: AOL LLC
To: AOL INC.
Reel/Frame 023723/0645 →
SECURITY AGREEMENT Recorded Dec 14, 2009
From: AOL INC.; AOL ADVERTISING INC.; BEBO, INC.; ICQ LLC; GOING, INC.; LIGHTNINGCAST LLC; MAPQUEST, INC.; NETSCAPE COMMUNICATIONS CORPORATION; QUIGO TECHNOLOGIES LLC; SPHERE SOURCE, INC.; TACODA LLC; TRUVEO, INC.; YEDDA, INC.
To: BANK OF AMERICAN, N.A. AS COLLATERAL AGENT
Reel/Frame 023649/0061 →
CHANGE OF NAME Recorded Oct 1, 2007
From: AMERICA ONLINE, INC.
To: AOL LLC, A DELAWARE LIMITED LIABILITY COMPANY (FORMERLY KNOWN AS AMERICA ONLINE, INC.)
Reel/Frame 019903/0310 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 4, 2004
From: HIGGINBOTHAM, CHRISTOPHER; TRUEMAN, DAVID W.
To: AMERICA ONLINE, INC.
Reel/Frame 015037/0430 →