AIN enabled automated directory assistance in a telecommunications network
In a telecommunications network comprised of wireline and wireless subscribers, automated directory assistance is provided through a plurality of directory assistance voice peripherals. Such directory assistance voice peripherals are able to query the subscriber requesting assistance in response to a dialed 411 or other directory assistance request. A subscriber request is sent from the local or tandem switch (SSP or WIN MSC) to an intelligent service control point (SCP) which directs control of the request, queries the line information database, routes the request to a directory assistance voice peripheral and the directory assistance voice peripheral notifies the directory assistance controller. The assigned directory assistance voice peripheral interacts with the subscriber to determine the query. The query is satisfied by the directory assistance controller through the directory assistance database. Once the query is answered the call is released by the SCP and routed to the end-office servicing the newly called number. If the directory assistance controller is unable to find the results requested, then the call is routed to the OSS using a called number that enables correlation. The OSS sends a message to the SCP, the SCP retrieves the called number from the message and correlates the received message with the active call context. The SCP requests the OSS to place the caller on hold, obtains a different correlation ID and routing number from the directory assistance voice peripheral, requests the OSS to connect the directory assistance voice peripheral to the call, requests the OSS to attach an operator, provides context information (e.g., city, state, and listing) to the operator, and requests the DA_VP to play the end user's utterance to the operator. The directory assistance voice peripheral complies and releases. The SCP then either releases or waits for the results from the operator. In the scenario in which the SCP waits for results from the operator, the operator obtains the results of the request and releases the call. The OSS provides the SCP with the results. The SCP then requests the AIN SSP to route the call to the end office serving the called number and generates the OS AMA records. For some call types, the directory assistance service may be invoked from the OSS. In this case, the OSS sends a request for instructions to the SCP and the SCP connects the subscriber to the directory assistance voice peripheral via the PSTN and without using dedicated voice links between the OSS and directory assistance voice peripheral. The directory assistance voice peripheral notifies the directory assistance controller. The assigned directory assistance voice peripheral interacts with the subscriber to determine the query. The query is satisfied by the directory assistance controller through the directory assistance database. Once the query is answered, the call is released by the SCP and routed by the OSS to the end-office servicing the newly called number.
1 . A method of providing automated directory assistance to one or more subscribers connected to a telecommunications network through a local or tandem switch with service switching point (SSP) capabilities each interacting with one or more directory assistance voice peripherals associated therewith comprising the steps of:
receiving a request for directory assistance from a first subscriber at a local or tandem switch;
routing said request to a service control point (SCP) in communication with said local or tandem switch;
temporarily connecting said request to an assigned directory assistance voice peripheral;
sending a message from the SCP to a directory assistance controller regarding directory assistance voice peripheral assigned said request;
soliciting through the assigned directory assistance voice peripheral information regarding said request from the requesting subscriber to form a directory assistance query;
forwarding the directory assistance query to the directory assistance controller;
querying a local or remote directory assistance database from the directory assistance controller to identify the requested number; and,
forwarding the requested number to the directory assistance voice peripheral for delivery to the requesting subscriber.
2 . The method of claim 1 further comprising the step of determining the service parameters for the subscriber requesting directory assistance by accessing the line information database (LIDB).
3 . The method of claim 1 further comprising the step of routing the call to the end-office of the subscriber indicated by the requested number.
4 . The method of claim 1 further comprising the steps of:
releasing the request from the directory assistance voice peripheral to the SSP switch;
sending a call clearing indication from the SSP switch to the SCP;
routing the call from the SSP switch to the local end-office of the subscriber indicated by the requested number.
5 . The method of claim 4 further comprising the step of generating operator services automated message accounting records at the SCP and sending an AMAsIpID parameter to the SSP switch.
6 . The method of claim 4 further comprising the step of sending DMH_Billing_Digits to the local switch in a wireless network.
7 . The method of claim 1 further comprising the steps of:
determining the need to provideoperator assistance to the requesting subscriber;
routing said request to an operator services switch (OSS) in communication with an operator;
playing from the selected directory assistance voice peripheral any recorded subscriber segments for the operator without using dedicated voice links;
and passing received context information to the OSS switch.
8 . The method of claim 7 further comprising the steps of:
releasing the request from the operator services switch;
forwarding the call to the end-office associated with the requested number; and,
sending an analyze route request and automated message accounting to the AIN SSP for billing.
9 . A directory assistance voice peripheral comprising:
a means for communicating with a service control point (SCP) for receipt of a directory assistance request from a subscriber;
a means for communicating with the subscriber to collect information about the directory assistance request to develop a directory assistance query;
a means for communicating with a directory assistance controller for forwarding the directory assistance query; and,
a means for receiving the answer to the directory assistance query from the directory assistance controller.
10 . A method of providing automated directory assistance to one or more subscribers connected to a telecommunications network through an OSS switch with one or more directory assistance voice peripherals associated therewith comprising the steps of:
receiving a request for directory assistance from a first subscriber at a local switch;
routing said request to an OSS switch;
invoking directory assistance (DA) service at intelligent service control point (SCP) in communication with said OSS;
temporarily connecting said request to an assigned directory assistance voice peripheral via the PSTN without using dedicated voice links between the OSS and assigned directory assistance voice peripheral;
sending a message from the SCP to a directory assistance controller regarding directory assistance voice peripheral assigned said request;
soliciting through the assigned directory assistance voice peripheral information regarding said request from the requesting subscriber to form a directory assistance query;
forwarding the directory assistance query to the directory assistance controller;
querying the local or remote directory assistance database from the directory assistance controller to identify the requested number; and,
forwarding the requested number to the directory assistance voice peripheral for delivery to the requesting subscriber.