Method for creating and deploying system changes in a voice application system
A system for configuring and implementing changes to a voice application system has a first software component and host node for configuring one or more changes; a second software component and host node for receiving and implementing the configured change or changes; and a data network connecting the host nodes. In a preferred embodiment, a pre-configured change-order resulting from the first software component and host node is deployed after pre-configuration, deployment and execution thereof requiring only one action.
1. A system for configuring and implementing changes to a voice application dialogue, comprising:
a first workspace in an interactive graphics user interface (GUI) displaying an original voice dialogue graphically as a connected series of prompts;
a second workspace in the interactive GUI to edit the voice dialogue displayed in the first workplace;
selectable tools in the user interface to edit or replace voice associated with individual ones of the prompts;
a graphical library in the GUI for a user to select dialogues to change each dialogues associated with a voice application or a voice application server where the dialogues are currently used; a connection to a data network; and
a deploy function selectable by an icon in the GUI wherein the deploy function determines a number of voice systems and voice application servers using the original voice dialogue;
wherein, upon selection from the library, a dialogue is displayed in original form in the first workplace, and may be edited in the second workplace, and upon selection of the deploy function the edited version is transmitted via the data network to the voice systems and the voice application servers using the original dialogue, whereupon the voice systems and the voice application servers begin using the edited version, and the edited version becomes a new original version in the library.
2. The system of claim 1 wherein the edited versions include one or more of new voice prompts or voice prompt sequences for a voice application.
3. The system of claim 1 wherein the edited versions include one or more of new code modules.
4. The system of claim 1 wherein the edited version is deployed to an interactive voice response unit coupled to a telephony switch.
5. The system of claim 1 wherein the edited version is deployed to an interactive voice server connected to a data network.
6. The system of claim 1 wherein the data network is a local-area-network.
7. The system of claim 1 wherein the data network is a wide-area-network.
8. The system of claim 1 wherein the data network includes a local-area-network, the public-switched-telephone-network, and the Internet network.
9. The system of claim 1 wherein the edited version is deployed to a voice application in a current state of running.
10. A method for configuring and implementing changes to a voice application dialogue, comprising:
(a) selecting an original voice dialogue from a graphical library of dialogues associating the dialogues with voice applications and servers where they are used, and displaying the original voice dialogue graphically as a connected series of prompts in a first workspace in an interactive graphics user interface (GUI);
(b) editing the original voice dialogue in a second workspace in the interactive GUI, by selecting and using tools in the GUI for editing or replacing voice associated with individual ones of the prompts, creating thereby an edited version of the original;
(c) determining a number of voice systems and voice application servers using the original dialogue; and
(d) deploying the edited version to the voice systems and the voice application servers using the original dialogue over a connected data network, whereupon the edited version replaces the original version in the library.
11. The method of claim 10 wherein the edited versions include one or more of new voice prompts or voice prompt sequences for a voice application.
12. The method of claim 10 wherein the edited versions include one or more of new code modules.
13. The method of claim 10 wherein the edited version is deployed to an interactive voice response unit coupled to a telephony switch.
14. The method of claim 10 wherein the edited version is deployed to an interactive voice server connected to a data network.
15. The system of claim 10 wherein the data network is a local-area-network.
16. The method of claim 10 wherein the data network is a wide-area-network.
17. The method of claim 10 wherein the data network includes a local-area-network, a public-switched-telephone-network, and an Internet network.
18. The method of claim 10 wherein the edited version is deployed to a voice application in a current state of running.