Method and system for releasing a voice response unit from a protocol session
View Patent ↗An approach for processing voice calls over a packet switched network as to efficiently utilize the functionalities of a Voice Response Unit (VRU). According to one embodiment, a call originator, acting as a User Agent Client in accordance with the Session Initiation Protocol (SIP), issues messages to establish a first call-leg with the VRU. The VRU performs digit collection to obtain information to authenticate the call originator and to authorize the voice call. Based upon the issued messages from the call originator, the VRU establishes a second call-leg with the call terminator. The VRU is released from the voice call after binding the call-legs to connect the call originator to the call terminator.
1. An apparatus for serving as a gateway to process a voice call transported over a packet switched network, the apparatus comprising:
a network interface configured to receive a request from an originator of the voice call over the packet switched network; and
a communication interface configured to communicate with a voice response unit that is coupled to a router, wherein the request is for access to the voice response unit in support of the voice call.
2. An apparatus of claim 1 , wherein the voice response unit is configured to collect digit information from the originator of the voice call, and to perform authentication and authorizing of the originator of the voice call based on the collected information.
3. An apparatus of claim 1 , wherein the packet switched network is an internet protocol (IP) network.
4. An apparatus of claim 1 , wherein the packet switched network is a public data network.
5. An apparatus of claim 1 , wherein the router is configured to provide the originator of the voice call a menu of choices corresponding to call processing actions.
6. An apparatus of claim 1 , wherein the router is configured to serve as a user agent client according to a Session Initiation Protocol (SIP).
7. An apparatus of claim 1 , wherein the voice response unit communicates with a public switched telephone network.
8. A method for processing a voice call transported over a packet switched network, the method comprising:
receiving a request, at a gateway, from an originator of the voice call over the packet switched network, wherein the request is for access to a voice response unit coupled to the gateway; and
communicating with a router coupled to the gateway in support of the voice call.
9. A method of claim 8 , wherein the voice response unit is configured to collect digit information from the originator of the voice call, and to perform authentication and authorizing of the originator of the voice call based on the collected information.
10. A method of claim 8 , wherein the packet switched network is an internet protocol (IP) network.
11. A method of claim 8 , wherein the packet switched network is a public data network.
12. A method of claim 8 , wherein the router is configured to provide the originator of the voice call a menu of choices corresponding to call processing actions.
13. A method of claim 8 , wherein the router is configured to serve as a user agent client according to a Session Initiation Protocol (SIP).
14. A method of claim 8 , wherein the router is configured to query a location server for location of a terminator of the voice call.
15. A method of claim 8 , wherein the voice response unit communicates with a public switched telephone network.
16. A method for establishing a voice call over a packet switched network via a voice response unit, the method comprising:
receiving a request, at the voice response unit, from an originator of the voice call over the packet switched network for establishing the voice call with a terminator of the voice call; and
generating a message to establish communication with the terminator of the voice call in response to the request,
wherein the voice response unit couples to a gateway and a router.
17. A method of claim 16 , wherein the voice response unit is configured to collect digit information from the originator of the voice call, and to perform authentication and authorizing of the originator of the voice call based on the collected information.
18. A method of claim 16 , wherein the packet switched network is an internet protocol (IP) network.
19. A method of claim 16 , wherein the packet switched network is a public data network.
20. A method of claim 16 , wherein the router is configured to provide the originator of the voice call a menu of choices corresponding to call processing actions.
21. A method of claim 16 , wherein the router is configured to serve as a user agent client according to a Session Initiation Protocol (SIP).
22. A method of claim 16 , wherein the router is configured to query a location server for location of the terminator of the voice call.
23. A method of claim 16 , wherein the voice response unit communicates with a public switched telephone network.