Method and apparatus for remotely providing driver information

1. A method for remotely providing driver information, the method comprising:

a. receiving information regarding a product that is communicatively linked to a customer's computer and system information regarding the customer's computer;

b. determining, based on the received product information and system information, which driver or drivers are required for the product;

c. determining which driver or drivers are already installed in the customer's computer;

d. comparing the required drivers with the installed drivers; and

e. based on the comparing step, transmitting to the customer's computer, information regarding which of the already-installed drivers are required for the product and which of the already-installed drivers are to be deleted;

wherein steps a to e are performed on a remote server;

the method further comprising:

providing joint access to the remote server by: a) an agent, via the agent computer, that assists a customer using the customer computer, and b) the customer;

installing a remote control module on the customer computer;

connecting the customer computer to a computer of the agent;

communicating with the agent in real time using a chat window via the remote control module;

wherein the agent performs at least one of system optimization, remote control, file manager, image transmission, and text transmission via the remote control module;

the method further comprising:

providing a customer with a selection of a plurality of service types comprising a real-time service type, a designated service type, and a reservation service type;

receiving a selection of service type from the customer;

if a selection of real-time service type is received, performing steps a to e in real time via a communication network;

if a selection of designated service type is received, performing steps a to e while the customer is in communication with an agent; and

if a selection of reservation service type haste is received, performing steps a to e at a time indicated by the customer.

2. The method of claim 1 , wherein the information regarding the product comprises a model name of the product.

3. The method of claim 1 , wherein the information regarding the product comprises a model name of a digital camera.

4. The method of claim 1 , wherein the system information comprises information regarding an operating system of the customer's computer.

5. The method of claim 1 , wherein the transmitting step is performed in response to an authorization signal input through the customer's computer.

6. The method of claim 1 , further comprising transmitting an image of the product to the customer's computer.

7. The method of claim 1 , further comprising transmitting the result of each step to the customer's computer in real time.

8. The method of claim 1 , further comprising transmitting to the customer's computer information regarding one or more drivers that are not installed in the customer's computer but that are necessary for running the product.

9. A computer-readable recording medium having recorded thereon computer-readable instructions for performing steps comprising:

receiving information regarding a product that is communicatively linked to a customer's computer and system information regarding the customer's computer;

determining, based on the received product information and system information, which driver or drivers are required for the product;

determining which driver or drivers are already installed in the customer's computer;

comparing the required drivers with the installed drivers; and

based on the comparing step, transmitting to the customer's computer, information regarding which of the already-installed drivers are required for the product and which of the already-installed drivers are to be deleted;

wherein the receiving, determining, comparing, and transmitting steps are performed on a remote server;

providing joint access to the remote server by: a) an agent, via the agent computer, that assists a customer using the customer computer, and b) the customer;

installing a remote control module on the customer computer;

connecting the customer computer to a computer of the agent;

communicating with the agent in real time using a chat window via the remote control module;

wherein the agent performs at least one of system optimization, remote control, file manager, image transmission, and text transmission via the remote control module;

providing a customer with a selection of a plurality of service types comprising a real-time service type, a designated service type, and a reservation service type;

receiving a selection of service type from the customer;

if a selection of real-time service type is received, performing steps a to e in real time via a communication network;

if a selection of designated service type is received, performing steps a to e while the customer is in communication with an agent; and

if a selection of reservation service type haste is received, performing steps a to e at a time indicated by the customer.

10. The computer-readable recording medium of claim 9 , wherein the information regarding the product comprises a model name of the product.

11. The computer-readable recording medium of claim 9 , wherein the information regarding the product comprises a model name of a digital camera.

12. The computer-readable recording medium of claim 9 , wherein the system information comprises information regarding an operating system of the customer's computer.

13. The computer-readable recording medium of claim 9 , wherein the transmitting step is performed in response to an authorization signal input through the customer's computer.

14. The computer-readable recording medium of claim 9 , further comprising transmitting an image of the product to the customer's computer.

15. The computer-readable recording medium of claim 9 , further comprising transmitting the result of each step to the customer's computer in real time.

16. The computer-readable recording medium of claim 9 , further comprising transmitting to the customer's computer information regarding one or more drivers that are not installed in the customer's computer but that are necessary for running the product.

17. A remote control apparatus comprising a remote server having a processor, wherein the processor comprises:

a driver information generating module that performs steps comprising:

a) receiving information regarding a product that is communicatively linked to a customer's computer and system information regarding the customer's computer, and

b) determining, based on the received product information and system information, which driver or drivers are required for the product;

a driver information comparison module that performs steps comprising:

c) comparing the required drivers with the installed drivers; a remote control module that performs steps comprising

d) determining which driver or drivers are already installed in the customer's computer; and

e) based on the comparing step performed by the driver information module, transmitting to the customer's computer information regarding which of the already-installed drivers are required for the product and which of the already-installed drivers are to be deleted;

a joint access element for providing joint access to the remote server by: a) an agent, via the agent computer, that assists a customer using the customer computer, and b) the customer;

an installation element for installing a remote control module on the customer computer;

a connection for connecting the customer computer to a computer of the agent;

a communication element for communicating with the agent in real time using a chat window via the remote control module;

wherein the agent performs at least one of system optimization, remote control, file manager, image transmission, and text transmission via the remote control module;

a selection element for providing a customer with a selection of a plurality of service types comprising a real-time service type, a designated service type, and a reservation service type;

a receiving element for receiving a selection of service type from the customer;

wherein the algorithm further comprises:

an algorithm for, if a selection of real-time service type is received, performing steps a to e in real time via a communication network;

an algorithm for, if a selection of designated service type is received, performing steps a to e while the customer is in communication with an agent; and

an algorithm for, if a selection of reservation service type is received, performing steps a to e at a time indicated by the customer.

18. The apparatus of claim 17 , wherein the information regarding the product comprises a model name of the product.

19. The apparatus of claim 17 , wherein the information regarding the product comprises a model name of a digital camera.

20. The apparatus of claim 17 , wherein the system information comprises information regarding an operating system of the customer's computer.

21. The apparatus of claim 17 , wherein the remote control module performs the transmitting step in response to an authorization signal input through the customer's computer.

22. The apparatus of claim 17 , wherein the remote control module performs a further step comprising transmitting an image of the product to the customer's computer.

23. The apparatus of claim 17 , wherein the remote control module performs a further step comprising transmitting the result of each step to the customer's computer in real time.

24. The apparatus of claim 17 , wherein the remote control module performs a further step comprising transmitting to the customer's computer information regarding one or more drivers that are not installed in the customer's computer but that are necessary for running the product.