System and method for provisioning telephony services
View Patent ↗The invention includes telephony servicing over a computerized network wherein customers of a telephony services company may establish basic services, add new services or modify existing services. A customer may create an account on a provisioning system and manage the account options within a provisioning system which facilitates activity within an existing carrier provisioning system architecture.
1. A method, comprising:
receiving, by a computer based system for managing telecommunication services having a processor and a non-transitory memory, account information via a webpage;
receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner;
testing, by the computer based system, the carrier system;
determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system;
presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service;
receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion;
presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
presenting, by the computer based system, updated billing information based on the request;
receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and
transmitting, by the computer based system, the request to a provisioning system
wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
2. The method of claim 1 , wherein the communication service includes at least one of: a cable service, a voice messaging service, a long distance service, a call forwarding service, a conference calling service, a distinctive ring service, a caller ID service, a call blocking service, and a bill payment service.
3. The method of claim 1 , wherein the carrier system provides at least one of: telephony services and data services.
4. The method of claim 1 , further comprising awarding loyalty points based upon the request.
5. The method of claim 1 , further comprising determining, by the computer based system, whether the account owner has established an account with a provisioning system.
6. The method of claim 1 , further comprising providing, by the computer based system, at least one of historical customer information related to the communication service and a suggested service.
7. The method of claim 1 further comprising scheduling, by the computer based system, an installation of the communications service in response to determining human-labor-required.
8. The method of claim 1 , further comprising transmitting, by the computer based system, a summary of at least one of: costs, scheduling, and terms via the webpage.
9. The method of claim 1 , wherein the transmitting occurs in substantially real-time in response to receipt of the indication that the updated billing information is acceptable.
10. The method of claim 7 , wherein the scheduling comprises presenting user selectable times for installation.
11. The method of claim 1 , wherein the account information is associated with at least one of a personal account and a business account.
12. The method of claim 1 , further comprising presenting, by the computer based system, service plan options in response to the request, wherein the request includes adding a service plan.
13. The method of claim 1 , further comprising implementing, by the computer based system, the request in substantially real time in response to determining no-human-labor-required.
14. The method of claim 1 , further comprising determining, by the computer based system, an existing service in response to receiving the account information.
15. The method of claim 1 , further comprising displaying, by the computer based system, a plurality of user selectable service plans in response to receiving the account information.
16. A non-transitory tangible computer-readable storage medium having computer-executable instructions stored thereon that, if executed by a computer based system for managing telecommunications services, cause the computer based system to perform a method comprising:
receiving, by the computer based system, account information via a webpage;
receiving, by the computer based system, a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
verifying, by the computer based system, that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein the verifying comprises determining an authorization level of the account owner;
testing, by the computer based system, the carrier system;
determining, by the computer based system, at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system;
presenting, by the computer based system, a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service;
receiving, by the computer based system, at least one of an acceptance of the promotion and a denial of the promotion;
presenting, by the computer based system, updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
presenting, by the computer based system, updated billing information based on the request;
receiving, by the computer based system, an indication that the updated billing information and the updated telecommunications services are acceptable; and
transmitting, by the computer based system, the request to a provisioning system
wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
17. A system comprising:
a network interface communicating with a non-transitory memory;
the memory communicating with a processor; and
the processor, when executing a computer program for managing telecommunication services, is configured to:
receive account information via a webpage;
receive a request to modify a communications service of an account including at least one of a request to add a service to an account, a request to modify an existing service to the account and a request to remove a service from the account;
verify that the request to modify the communications service conforms with predetermined requirements of the account and a carrier system, wherein an authorization level of an account owner is determined;
test the carrier system;
determine at least one of human-labor-required and no-human-labor-required in response to the testing of the carrier system;
present a service options webpage alerting of a promotion relating to the request, wherein the promotion is a reward which is offered to the account owner based on the request to modify a communications service;
receive at least one of an acceptance of the promotion and a denial of the promotion;
present updated telecommunications services available with the account, in response to the request to modify a communications service of the account;
present updated billing information based on the request;
receive an indication that the updated billing information and the updated telecommunications services are acceptable; and
transmit the request to a provisioning system
wherein the provisioning system issues a work order in response to a determination of human-labor-required, and
wherein the provisioning system routes the request to modify the communications service to a switching system in response to a determination of no-human-labor-required.
18. The method of claim 1 , wherein verifying further comprises determining a credit worthiness of an account owner in response to at least one of the request to add a service to the account.
19. The method of claim 18 , wherein verifying further comprises determining at least one of the credit worthiness of the account owner in response to the request to modify the existing service from the account.