Systems and methods for third-party call control
View Patent ↗The present invention may include a call controller for initiating third-party call control requests. The invention may also include an endpoint control manager for determining whether a remote endpoint is a simple endpoint or intelligent endpoint. The invention may further include an intelligent device manager for coordinating third-party call control requests from the call controller for endpoints determined to be intelligent by the endpoint control manager, and a simple device manager for coordinating third-party call control requests from the call controller for endpoints determined to be simple by the endpoint control manager.
1. A system for providing third-party call control to simple and intelligent endpoints comprising:
a call controller for initiating third-party call control requests;
an endpoint control manager for determining whether a remote endpoint is simple or intelligent;
an intelligent device manager for coordinating third-party call control requests from the call controller for endpoints determined to be intelligent by the endpoint control manager; and
a simple device manager for coordinating third-party call control requests from the call controller for endpoints determined to be simple by the endpoint control manager.
2. The system of claim 1 , further comprising a monitor component that monitors the state of calls in progress.
3. The system of claim 2 , wherein the monitoring component is centrally located within a switching network.
4. The system of claim 3 , wherein the monitoring component is centrally located within the switching network such that the status messaging from the endpoints is substantially reduced.
5. The system of claim 1 , wherein the endpoint control manager dynamically determines whether the endpoint is smart or intelligent.
6. The system of claim 1 , wherein the endpoint control manager dynamically and with a database determines whether the endpoint is smart or intelligent.
7. The system of claim 1 , further comprising a feature control engine that controls third-party call control features of simple endpoints.
8. The system of claim 7 , wherein the feature control engine generates a call identification number and a request identification number to track the progress of calls and feature requests.
9. The system of claim 8 , wherein the request identification number matches the call identification number when the feature request is intended to control an existing call.
10. The system of claim 8 , wherein the call identification number matches the request identification number when the feature request requires the generation of a new call.
11. The system of claim 8 , wherein the call identification number is derived from the request identification number when the feature request requires the generation of a new call.
12. The system of claim 11 , wherein the call identification number includes the request identification number and a fixed length random number.
13. A method for providing third-party call control to simple and intelligent endpoints comprising:
initiating third-party call control request with a call controller;
determining whether a remote endpoint is simple or intelligent;
coordinating third-party call control requests from the call controller for endpoints determined to be intelligent by the endpoint control manager; and
coordinating third-party call control requests from the call controller for endpoints determined to be simple by the endpoint control manager.
14. The method of claim 13 , further comprising monitoring the state of calls in progress.
15. The method of claim 14 , wherein monitoring the state of calls in progress is accomplished within a switching network.
16. The method of claim 13 , wherein determining whether a remote endpoint is simple or intelligent is accomplished dynamically.
17. The method of claim 13 , wherein determining whether a remote endpoint is simple or intelligent is accomplished dynamically and with a database.
18. The method of claim 13 , further comprising controlling third-party call control features of simple endpoints using a feature control engine.
19. The method of claim 18 , wherein controlling third-party call control features of simple endpoints using a feature control engine includes generating a call identification number and a request identification number to track the progress of calls and feature requests.
20. The method of claim 19 , wherein the request identification number matches the call identification number when the feature request is intended to control an existing call.
21. The method of claim 19 , wherein the call identification number matches the request identification number when the feature request requires the generation of a new call.
22. The method of claim 19 , wherein the call identification number is derived from the request identification number when the feature request requires the generation of a new call.
23. The method of claim 22 , wherein the call identification number includes the request identification number and a fixed length random number.