Order fulfillment logic for a field service system
View Patent ↗In one embodiment, an order pertaining to one or more items available at multiple inventory locations associated with an organization is received, and a preference order fulfillment list is created for the multiple inventory locations based on one or more criteria configurable by the organization.
1. A computer-implemented method comprising:
a computer system receiving an order, wherein
the order is comprised of a priority level, a shipping location, and an item to be ordered, wherein the item to be ordered is available at a plurality of inventory locations of a supplier;
the computer system calculating a customer-based value, wherein
the customer-based value depends on the priority level;
the computer system selecting an inventory location of the plurality of inventory locations from which to ship the item;
the computer system calculating a supplier-based value, wherein
the supplier-based value depends on the selected inventory location; and
the computer system calculating an order priority value, wherein
the calculating the order priority value comprises applying a function to the customer-based value and the supplier-based value,
the calculating generates a sortable range of values, and
the order priority value is an extremum of the sortable range of values.
2. The computer-implemented method of claim 1 , wherein the calculating the supplier-based value is based on inventory fulfillment rules comprising
a rule for maintaining inventory holding costs beneath a first cost threshold, and
a rule for maintaining replenishment costs beneath a second cost threshold.
3. The computer-implemented method of claim 1 , wherein the calculating the supplier-based value further comprises
the computer system identifying a set of priority levels;
the computer system identifying a set of priority weights for the selected inventory location;
each priority level of the set of priority levels corresponds to a respective priority weight of the set of priority weights;
determining a priority weight of the set of priority weights corresponding to the priority level; and
the supplier-based value further depends on the priority weight.
4. The computer-implemented method of claim 1 , wherein the selecting the inventory location further comprises
calculating shipping distances from the plurality of inventory locations to the shipping location.
5. The computer-implemented method of claim 1 , wherein the calculating the customer-based value further comprises
identifying an order fulfillment obligation stored within a memory coupled to the computer system, wherein
the order fulfillment obligation is owed by the supplier to a customer sending the order, and
the contract order fulfillment obligation existed in the memory before the order was received; and
the customer-based value further depends on the order fulfillment obligation.
6. The computer-implemented method of claim 3 further comprising:
maintaining, in a database, the set of priority weights for each of the plurality of inventory locations, each priority weight in the set of priority weights corresponding to a respective priority level of the set of priority levels.
7. The computer-implemented method of claim 1 , wherein the function is calculated as (the supplier-based value)−(the customer-based value*a scaling factory).
8. The computer-implemented method of claim 4 wherein each of the shipping distances is a Euclidean distance calculated using latitude-longitude data.
9. The computer-implemented method of claim 1 further comprising
the computer-system selecting a second inventory location of the plurality of inventory locations from which to ship the item;
the computer system calculating a second supplier-based value, wherein
the second supplier-based value depends on the selected second inventory location; and
the computer system calculating an second order priority value, wherein
the second order priority value depends on the customer-based value and the second supplier-based value.
10. The computer-implemented method of claim 9 , further comprising
sorting the order priority value and the second order priority value; and
generating a preference order fulfillment list based on the sorting.
11. An apparatus comprising:
an order receiver circuit, wherein the order receiver circuit is configured to receive an order,
wherein the order is comprised of
a priority level,
a shipping location, and
an item to be ordered, wherein the item to be ordered is available at a plurality of inventory locations of a supplier;
a customer-based value calculation circuit for calculating a customer-based value, wherein the customer-based value depends on the priority level;
an inventory location selection circuit for selecting an inventory locations, wherein an inventory location is selected from the plurality of inventory locations from which to ship the item;
a supplier-based value calculation circuit for calculating a supplier-based value, wherein the supplier-based value depends on the selected inventory location; and
an order priority value calculation circuit for calculating an order priority value, wherein
the calculating the order priority value comprises applying a function to the customer-based value and the supplier-based value,
the calculating generates a sortable range of values, and
the order priority value is an extremum of the sortable range of values.
12. The apparatus of claim 11 , wherein the supplier-based value calculation circuit is further configured to calculate the supplier-based value based on
inventory fulfillment rules comprising
maintaining inventory holding costs beneath a first cost threshold, and
maintaining replenishment costs beneath a second cost threshold; and
the supplier-based value further depends on the inventory fulfillment rules.
13. The apparatus of claim 11 , wherein the supplier-based value calculation circuit is further configured to calculate the supplier-based value based on
identifying a set of priority levels;
identifying a set of priority weights for the selected inventory location:
wherein each priority level of the set of priority levels corresponds to a respective priority weight of the set of priority weights: determining a priority weight of the set of priority weights corresponding to the priority level: and wherein the supplier-based value further depends on the priority weight.
14. The apparatus of claim 11 , wherein the supplier-based value calculation circuit is further configured to calculate the supplier-based value based on calculating shipping distances from the plurality of inventory locations to the shipping location; and the supplier-based value further depends on the shipping distances.
15. The apparatus of claim 11 , wherein the customer-based value calculation circuit is further configured to calculate the customer-based value based on
identifying an order fulfillment obligation stored within a memory coupled to the computer system, wherein
the order fulfillment obligation is owed by the supplier to a customer sending the order, and
the order fulfillment obligation existed in the memory before the order was received; and
the customer-based value further depends on the order fulfillment obligation.
16. The apparatus of claim 15 , wherein the order priority value calculation circuit is further configured to calculate the function is calculated as
(the supplier-based value)−(the customer-based value*a scaling factor).
17. The apparatus of claim 16 wherein
the inventory location circuit further selects a second inventory location of the plurality of inventory locations from which to ship the item: the supplier-based calculation circuit further calculates a second supplier-based value, wherein
the second supplier-based value depends on the selected second inventory location; and
the order priority value calculation circuit further calculates a second order priority value, wherein
the second order priority value depends on the customer-based value and the second supplier-based value; a sorting circuit for sorting the order priority value and the second order priority value; and
a generating circuit for generating a preference order fulfillment list based on the sorting.
18. A non-transitory machine-readable medium having executable instructions to cause a machine to perform a method comprising:
receiving an order, wherein
the order is comprised of a priority level, a shipping location, and an item to be ordered, wherein
the item to be ordered is available at a plurality of inventory locations of a supplier;
computing a customer-based value, wherein
the customer-based value depends on the priority level;
selecting an inventory location of the plurality of inventory locations from which to ship the item;
computing a supplier-based value, wherein
the supplier-based value depends on the selected inventory location; and
computing an order priority value, wherein
the computing the order priority value comprises applying a function to the customer-based value and the supplier-based value,
the calculating generates a sortable range of values, and
the order priority value is an extremum of the sortable range of values.
19. The non-transitory machine-readable medium of claim 18 wherein the computing the supplier-based value further comprises inventory fulfillment rules comprising
maintaining inventory holding costs beneath a first cost threshold, and
maintaining replenishment costs beneath a second cost threshold, identifying a set of priority levels,
identifying a set of priority weights for the plurality of inventory location,
each priority level element of the set of priority levels corresponds to a priority weight element of the set of priority weights,
determining a priority weight of the set of priority weights corresponding to the priority level,
the selecting the inventory location further comprises
calculating shipping distances from the shipping location to the plurality of inventory locations, and
the supplier-based value further depends on
the inventory fulfillment rules,
the priority weight, and
the shipping distances; and
the computing the customer-based value further comprises
identifying an order fulfillment obligation stored within a memory coupled to the computer system, wherein
the order fulfillment obligation is owed by the supplier to a customer sending the order, and
the order fulfillment obligation existed in the memory before the order was received, and
the customer-based value further depends on the order fulfillment obligation.
20. The non-transitory machine-readable medium of claim 18 further comprising selecting a second inventory location of the plurality of inventory locations from which to ship the item;
computing a second supplier-based value, wherein
the second supplier-based value depends on the selected second inventory location: and computing an second order priority value, wherein
the second order priority value depends on the customer-based value and the second supplier-based value; sorting the order priority value and the second order priority value: and generating a preference order fulfillment list based on the sorting.
21. A system comprising:
a memory; and
at least one processor coupled to the memory, the processor executing a set of instructions which cause the processor to
receive an order, wherein the order is comprised of
a priority level,
a shipping location, and
an item to be ordered, wherein the item to be ordered is available at a plurality of inventory locations of a supplier,
calculate a customer-based value, wherein
the customer-based value depends on the priority level,
select an inventory location of the plurality of inventory locations from which to ship the item,
calculate a supplier-based value, wherein
the supplier-based value depends on the selected inventory location, and
calculate an order priority value, wherein
the calculating the order priority value comprises applying a function to the customer-based value and the supplier-based value,
the calculating generates a sortable range of values, and
the order priority value is an extremum of the sortable range of values.
22. The system of claim 21 wherein the calculating of the supplier-based value further comprises inventory fulfillment rules comprising
maintaining inventory holding costs beneath a first cost threshold, and
maintaining replenishment costs beneath a second cost threshold,
the computer system identifying a set of priority levels,
the computer system identifying a set of priority weights for the selected inventory location,
each priority level element of the set of priority levels corresponds to a priority weight element of the set of priority weights,
determining a priority weight of the set of priority weights corresponding to the priority level,
the selecting the inventory location further comprises
calculating shipping distances from the plurality of inventory locations to the shipping location, and
the supplier-based value further depends on
the inventory fulfillment rules,
the priority weight, and
the shipping distance.
23. The system of claim 21 wherein
the calculation of the customer-based value further comprises
identifying an order fulfillment obligation stored within a memory coupled to the computer system, wherein
the order fulfillment obligation is owed by the supplier to a customer sending the order, and
the order fulfillment obligation existed in the memory before the order was received; and
the customer-based value further depends on the order fulfillment obligation.
24. The system of claim 21 , wherein
the function is calculates as
(the supplier-based value)−(the customer-based value*a scaling factor.
25. The system of claim 24 , further comprising
selecting a second inventory location of the plurality of inventory locations from which to ship the item;
calculating a second supplier-based value; wherein
the second supplier-based value depends on the selected second inventory location; and
calculating an second order priority value, wherein
the second order priority value depends on the customer-based value and the second supplier-based value;
sorting the order priority value and the second order priority value; and
generating a preference order fulfillment list based on the sorting.