Method for providing web-based delivery of medical service requests
A method for improving communication in the delivery of healthcare services is described. Also disclosed is a method of improving the area of Pre-Service operations. The method may utilize the ePackages described herein.
1. A method of improving secure communication among healthcare providers, comprising:
receiving at a node at a healthcare provider a transmitted electronic package constructed from information requesting a health care service in a request for service form, said electronic package comprising at least package header, destination, source, tracking history, workflow history, and packing list objects, and describing the request for health care service including schedule request information and providing support content for fulfillment of the request, and wherein the electronic package was further constructed from patient information selected from the group consisting of address, employer, and social security number;
storing the electronic package at a node database at the healthcare provider;
accessing the electronic package via a node by the healthcare provider;
after receiving the electronic package, comparing the schedule request information in the electronic package to a healthcare provider schedule and a schedule for a person providing the health care service to determine a mutually-compatible scheduled date for performing the requested service; and
updating the electronic package with the scheduled date.
2. The method of claim 1 , further comprising: updating the electronic package with Pre-Service information selected from the group consisting of authorization, eligibility of benefits, pre-certification number, and co-pay amounts.
3. The method of claim 1 , further comprising adding an order number to the electronic package.
4. The method of claim 1 , further comprising: accessing the electronic package from each of a plurality of nodes.
5. The method of claim 1 , further comprising: accessing the electronic package at the healthcare provider when a patient registers for the requested service.
6. The method of claim 1 , further comprising: performing the requested health care service to obtain a result; and adding the result to the electronic package.
7. The method of claim 1 wherein the patient information was entered manually.
8. The method of claim 1 wherein the patient information was digitally scanned from at least one of insurance cards and drivers' licenses.
9. The method of claim 1 , wherein voice annotations were added to the electronic package.
10. The method of claim 1 , further comprising updating the electronic package with diagnostic codes manually or by uploading from a hospital flat file.
11. The method of claim 1 , wherein the schedule request information comprises a predetermined date, time, and location for an appointment and contact information.
12. The method of claim 11 further comprising: signing the electronic package via an electronic signature of a doctor.
13. The method of claim 1 further comprising adding comments to the electronic package.
14. The method of claim 13 in which the comments are pre-test instructions.
15. The method of claim 9 , further comprising viewing the electronic package by a physician on a worklist.
16. The method of claim 15 , further comprising validating to ensure that all required files in the electronic package are completed.
17. The method of claim 16 , further comprising: accessing a Pre-Service request worklist; reviewing unsigned Pre-Service requests; electronically signing the Pre-Service request as an authorized signature; and inserting the authorized signature into the electronic package.
18. The method of claim 17 , further comprising checking a status of the request in the electronic package by accessing a request status worklist.
19. The method of claim 1 , wherein the nodes are connected via an infrastructure.
20. The method of claim 19 , wherein the infrastructure comprises a peer-to-peer network or a VPN.
21. The method of claim 1 , further comprising updating the electronic package with procedure codes manually or from embedded tables.
22. The method of claim 1 , wherein the package header contains date information related to the electronic package; the destination contains information to which node the electronic package is to be delivered; the source contains information from which node the electronic package originates; the tracking history contains a movement log of the electronic package between the destination and source nodes; and the packing list contains a collection of item objects that contain attachments to the electronic package.