System and method for analyzing user-generated event information and message information from network devices
View Patent ↗A system for analyzing information relating to network devices comprises a computer readable storage medium and computer software stored on the computer readable storage medium. The computer software reviews message information generated by a plurality of network devices, stores first event records associating first events from the message information with the plurality of the network devices, reviews user-reported event information, correlate the user-reported event information with a network device, store a second event record associating a second event from the user-reported event information with the network device correlated with the user-reported event information, calculate a total value for on ones of the network devices, and generates a report according to the total values.
1. A system for analyzing information relating to network devices, comprising:
a computer readable storage medium;
computer software stored on the computer readable storage medium and operable to:
review message information generated by a plurality of network devices;
store first event records associating first events from the message information with the plurality of the network devices;
review user-reported event information;
correlate the user-reported event information with a network device;
store a second event record associating a second event from the user-reported event information with the network device correlated with the user-reported event information;
calculate a total value for ones of the network devices; and
generate a report according to the total values.
2. The system of claim 1 , wherein the user-reported event information comprises a textual description of a problem.
3. The system of claim 1 , wherein the user-reported event information comprises one of a plurality of predefined problem options.
4. The system of claim 1 , wherein the user-reported event information associates a reported event with a data network address and the software uses the data network address to correlate the user-reported event information with the network device.
5. The system of claim 1 , wherein the software is further operable to:
retrieve device information about the network device correlated with the user-reported event information; and
associate the device information with the second event in the second event record.
6. The system of claim 1 , wherein the software is further operable to:
assign a weight value to at least some of the first events and the second event; and
calculate the total value for ones of the network device using the weighting values.
7. The system of claim 6 , wherein the software is further operable to assign a greater value to the second event if the network device associated with the second event is also associated with a first event.
8. The system of claim 6 , wherein the software is further operable to assign a greater value to one of the first events if a network device associated with the first event is also associated with the second event.
9. The system of claim 1 , wherein the second event may be associated with more than one network device based on the user-reported event information.
10. The system of claim 1 , wherein the software is further operable to generate an alert if a total value associated with one of the network devices is greater than a threshold value.
11. A method for analyzing information relating to network devices, comprising:
reviewing message information generated by a plurality of network devices;
storing first event records associating first events from the message information with the plurality of the network devices;
reviewing user-reported event information;
correlating the user-reported event information with a network device;
storing a second event record associating a second event from the user-reported event information with the network device correlated with the user-reported event information;
calculating a total value for ones of the network devices; and
generating a report according to the total values.
12. The method of claim 11 , wherein the user-reported event information comprises a textual description of a problem.
13. The method of claim 11 , wherein the user-reported event information comprises one of a plurality of predefined problem options.
14. The method of claim 11 , wherein the user-reported event information associates a reported event with a data network address and the method further comprises using the data network address to correlate the user-reported event information with the network device.
15. The method of claim 11 , further comprising:
retrieving device information about the network device correlated with the user-reported event information; and
associating the device information with the second event in the second event record.
16. The method of claim 11 , further comprising:
assigning a weight value to at least some of the first events and the second event; and
calculating the total value for ones of the network device using the weighting values.
17. The method of claim 16 , further comprising assigning a greater value to the second event if the network device associated with the second event is also associated with a first event.
18. The method of claim 16 , further comprising assigning a greater value to one of the first events if a network device associated with the first event is also associated with the second event.
19. The method of claim 11 , wherein the second event may be associated with more than one network device based on the user-reported event information.
20. The method of claim 11 , further comprising generating an alert if a total value associated with one of the network devices is greater than a threshold value.