Method of providing information to a telephony subscriber
View Patent ↗An information fulfillment system and method for providing information to a caller having a wireless communication device. Upon receipt of sensory prompting and manual or automatic input of access codes to the wireless communication device, the caller's identity and the input access code are verified. Thereafter, the call is connected through the PWN and along the PSTN to the system messaging or fulfillment center for automatic or live-operator delivery of the requested information. Automatic verification, connection, and billing modification processes are provided for implementation of the system and method.
1. A method for providing research information via a fulfillment center through a public wireless telecommunications network to a caller having a wireless telecommunications transmitting and receiving device comprising the steps of:
providing the caller with an observable prompt that comprises, at least in part, a specialized access code that corresponds to additional information regarding an advertised item;
initiating a call to the fulfillment center through dialing of the specialized access code into the wireless telecommunications and receiving device;
directing the call from the public wireless telecommunications network to the fulfillment center based upon the specialized access code; and
delivering information as designated by the specialized access code to the caller from the fulfillment center through the wireless telecommunications transmitting and receiving device.
2. The method of claim 1 wherein delivering information further comprises prompting the caller to enter an additional identifier.
3. The method of claim 2 wherein prompting the caller to enter an additional identifier further comprises prompting the caller to enter an additional identifier as corresponds to a specific advertiser.
4. The method of claim 2 wherein prompting the caller to enter an additional identifier further comprises prompting the caller to enter an additional identifier as corresponds to a specific product.
5. The method of claim 2 wherein delivering information further comprises transferring the caller to a retailer.
6. The method of claim 2 wherein prompting the caller to enter an additional identifier further comprises prompting the caller to enter the additional identifier using a verbal entry.
7. The method of claim 6 wherein delivering information further comprises receiving the verbal entry at a voice activated switch.
8. The method of claim 6 wherein delivering information further comprises interpreting the verbal entry using speech recognition software.
9. The method of claim 2 wherein prompting the caller to enter an additional identifier further comprises using a live operator to deliver a request for the additional identifier.
10. The method of claim 1 wherein providing the caller with an observable prompt further comprises providing the caller with an observable prompt via electronic media.
11. The method of claim 10 wherein the electronic media comprises electronic promotional media.
12. The method of claim 1 wherein the wireless telecommunications transmitting and receiving device is coupled to a computer.
13. The method of claim 12 wherein the wireless telecommunications transmitting and receiving device connects to the computer via a hardware interface.
14. The method of claim 1 and further comprising:
receiving, at a server, information regarding delivery of the information.
15. The method of claim 14 and further comprising:
tracking, at the server, billing data as corresponds to the delivery of the information.
16. The method of claim 1 wherein delivering information as designated by the specialized access code to the caller from the fulfillment center further comprises using a computer to deliver the information.
17. The method of claim 16 wherein using a computer to deliver the information further comprises using the computer to further route the call.
18. The method of claim 17 wherein using the computer to further route the call further comprises using the computer to further route the call to facilitate further processing.
19. The method of claim 18 wherein the further processing comprises at least one of:
gathering demographics information;
facilitating a sweepstakes entry;
facilitating an order;
conducting a survey;
scheduling an appointment.
20. The method of claim 18 wherein the further processing comprises gathering billing verification information.