IP Library Granted Patent US 7,346,153
Granted Patent B2
US 7,346,153 · App. 10/988,082 · Granted Mar 18, 2008

Dynamically alerting callers of changes to menu structures in a telephone prompting system

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Quick Facts
Patent No.
US 7,346,153
App. No.
10/988,082
Granted
Mar 18, 2008
Kind
B2
Abstract

A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

Claims (4)

1. A call processing system comprising:

a telephone prompting system having a menu structure;

call statistics storage configured to store call statistics for callers; and,

dynamic alerting logic configured for coupling to said telephone prompting system and said call statistics storage to selectively alert callers of changes to said menu structure based upon call statistics for said callers stored in said call statistics storage.

Assignments (3)
CHANGE OF NAME Recorded Oct 6, 2017
From: GOOGLE INC.
To: GOOGLE LLC
Reel/Frame 044142/0357 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 30, 2011
From: INTERNATIONAL BUSINESS MACHINES CORPORATION
To: GOOGLE INC.
Reel/Frame 027463/0594 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Dec 6, 2004
From: LEWIS, JAMES R.; SADOWSKI, WALLACE J.
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 015429/0160 →