Portal page conversion and annotation

1 . A method comprising:

displaying a portal page in a first graphical user interface window, the portal page comprising a content area for providing a view of an item of portal content associated with the portal page, wherein at least one other view of the item of portal content is not provided in the content area;

applying one or more conversion rules to the portal page to generate an electronic document; and

displaying the electronic document in a second graphical user interface window, wherein more than one view of the item of portal content is provided in the electronic document.

2 . The method of claim 1 , wherein all of the views of the item of portal content are provided in the electronic document.

3 . The method of claim 1 , wherein the portal page is defined by a portal page template comprised of a plurality of structure elements.

4 . The method of claim 1 , wherein at least one conversion rule is associated with a structure element, and applying the one or more conversion rules comprises:

identifying structure elements associated with the items of portal content provided in the content area of the portal page; and

redefining the identified structure elements based on corresponding conversion rules.

5 . The method of claim 1 , wherein the first graphical user interface window comprises a Web browser window and the second graphical user interface window comprises an application window.

6 . The method of claim 1 , wherein the second graphical user interface window comprises one or more editing tools, and wherein the method further comprises:

receiving, from a user, an input action to use one or more editing tools to add one or more annotation tags to the electronic document displayed in the second graphical user interface window.

7 . The method of claim 6 , wherein at least one annotation tag is drawn from a predefined set of tags comprising a text annotation tag, a line annotation tag, a square annotation tag, a circle annotation tag, a highlight annotation tag, an underline annotation tag, a strikeout annotation tag, and a popup annotation tag.

8 . The method of claim 6 , further comprising:

receiving, from the user, an input to take an action with respect to the electronic document; and

in response to the input, performing at least one of saving the electronic document, emailing the electronic document, and printing the electronic document.

9 . A computer program product, tangibly embodied in an information carrier, the computer program product being operable to cause a machine to:

display a portal page in a first graphical user interface window, the portal page comprising a content area for providing a view of an item of portal content associated with the portal page, wherein at least one other view of the item of portal content is not provided in the content area;

apply one or more conversion rules to the portal page to generate an electronic document; and

display the electronic document in a second graphical user interface window, wherein more than one view of the item of portal content is provided in the electronic document.

10 . The computer program product of claim 9 , wherein all of the views of the item of portal content are provided in the electronic document.

11 . The computer program product of claim 9 , wherein the portal page is defined by a portal page template comprised of a plurality of structure elements.

12 . The computer program product of claim 9 , wherein at least one conversion rule is associated with a structure element, and wherein applying the one or more conversion rules comprises:

identifying structure elements associated with the items of portal content provided in the content area of the portal page; and

redefining the identified structure elements based on corresponding conversion rules.

13 . The computer program product of claim 9 , wherein the first graphical user interface window comprises a Web browser window and the second graphical user interface window comprises an application window.

14 . The computer program product of claim 9 , wherein the second graphical user interface window comprises one or more editing tools, and wherein the computer program product further causes the machine to:

receive, from a user, an input action to use one or more editing tools to add one or more annotation tags to the electronic document displayed in the second graphical user interface window.

15 . The computer program product of claim 14 , wherein at least one annotation tag is drawn from a predefined set of tags comprising a text annotation tag, a line annotation tag, a square annotation tag, a circle annotation tag, a highlight annotation tag, an underline annotation tag, a strikeout annotation tag, and a popup annotation tag.

16 . The computer program product of claim 14 , wherein the computer program product further causes the machine to:

receive, from the user, an input to take an action with respect to the electronic document; and

in response to the input, perform at least one of saving the electronic document, emailing the electronic document, and printing the electronic document.

17 . A method comprising:

generating a portal page, the portal page comprising a content portion and a non-content portion;

converting the content portion to an electronic document; and

making the electronic document available to a technical support agent.

18 . The method of claim 17 , further comprising:

annotating the electronic document prior to making the electronic document available.

19 . A computer program product, tangibly embodied in an information carrier, the computer program product being operable to cause a machine to:

generate a portal page, the portal page comprising a content portion and a non-content portion;

convert the content portion to an electronic document; and

make the electronic document available to a technical support agent.

20 . The computer program product of claim 19 , wherein the computer program product further causes the machine to:

annotate the electronic document prior to making the electronic document available.