Method and apparatus for handling an incoming call to avoid a conflict with an earlier call
View Patent ↗A method for handling an incoming call received at an inbound terminal via an analog line is described. The method comprises receiving the incoming call at the inbound terminal; storing caller ID data enabling identification of incoming call; comparing a stored existing caller ID with the stored current caller ID to determine if an earlier incoming call is being signaled to an application; if the earlier incoming call is being signaled, disconnecting the earlier incoming call; and presenting the incoming call to the application thereby reducing the risk of conflict between incoming calls.
1. A method for handling an incoming call received at an inbound terminal via an analog line, said method comprising:
receiving said incoming call at said inbound terminal;
checking at said inbound terminal if any earlier incoming call is being signaled to an application, wherein said checking comprises accessing a memory unit comprising incoming call information;
if it is determined at said inbound terminal that said earlier incoming call is being signaled to the application, disconnecting said earlier incoming call; and
presenting said incoming call, wherein said presenting of said incoming call comprises storing corresponding incoming call information in said memory unit.
2. An apparatus for handling an incoming call signal received via an analog line, said apparatus comprising:
a communication port receiving said incoming call signal and providing a received call signal comprising incoming call information representative of said incoming call signal;
a memory unit; and
a processing unit receiving said received call signal and accessing said memory unit using said incoming call information to find out if said memory unit comprises another incoming call information signal representative of an earlier incoming call signal being signaled, said processing unit further providing a signaling signal to the communication port to disconnect said earlier incoming call signal if said memory unit comprises the another incoming call information signal.
3. The apparatus as claimed in claim 2 , wherein said signaling signal is provided to an application.
4. The apparatus as claimed in claim 3 , wherein said application is selected from a group consisting of voicemail applications, incoming call-based authentication applications, unified messaging applications, automatic call distribution (ACD) servers, Voice over IP (VoIP) gateways, Point of Sales, (POS) Servers.
5. A method for handling an incoming call received at an inbound terminal via an analog line, said method comprising:
receiving said incoming call at said inbound terminal;
storing a current caller ID enabling identification of said incoming call;
comparing a stored existing caller ID enabling identification of an earlier incoming call with the stored current caller ID to determine if said earlier incoming call is being signaled to an application;
if said earlier incoming call is being signaled,
disconnecting said earlier incoming call; and
presenting said incoming call to said application.