System and method for data attachment in live call transfers
View Patent ↗A system and method for data attachment to live call transfers allows the call recipient to attach data to a call, unbeknownst to the caller, and transfer the call and the data to a second recipient. Attached data can be subsequently retrieved, viewed, modified or deleted by the second recipient. The attached data remains with the call as it transferred about a businesses communication system for display at recipient endpoints.
1. A method for data attachment to a live call transfer, the method comprising:
engaging in a live call at a first endpoint device;
appending an informational data to the live call by user input, the data capable of display at a second endpoint device;
transferring the live call and the informational data from the first endpoint to the second endpoint via a single communication pathway;
displaying the informational data at the second endpoint at substantially the same lime as the live call arrives at the second endpoint;
engaging in the live call at the second endpoint;
displaying, at a monitoring station, a content of the informational data appended to the live call; and
repeating the above steps for additional endpoints until the call is terminated, whereby all the appended informational data from each endpoint is capable of display at subsequent endpoints.
2. The method of claim 1 , further comprising receiving the live call at the first endpoint.
3. The method of claim 1 , wherein the informational data comprises text.
4. The method of claim 1 , wherein the informational data comprises one of graphics, video clips, formulas and rules.
5. The method of claim 1 , further comprising:
storing the informational data in a memory; and
retrieving the data from the memory for display at the second endpoint.
6. The method of claim 5 , further comprising assigning a tag to the informational data and retrieving the data using the tag.
7. The method of claim 3 , wherein the displayed informational text comprises a message input by a user at the first endpoint device.
8. The method of claim 1 , further comprising logging a record of the live call.
9. A communication system for transferring a live call, the system comprising:
a switching system configured to route communications between a plurality of endpoints of the communication system;
a computer telephony system configured to assist the switching system during the routing of communications and to cause a stored data to appear on a display of the endpoint;
a network coupled to and facilitating the communication between the switching system and the computer telephony system;
a live call routed from the switching system to a user of a first endpoint device and during the live call, the user inputs an informational data to append to the live call unbeknownst to a caller and transfers the live call to a second endpoint; and
a monitoring station wherein a content of the informational data appended to the live call is displayed,
wherein, the switching system transfers the live call and the appended informational data via a single communication pathway to the second endpoint device and the informational data is displayed on the second endpoint device at substantially the same time as the live call arrives, and
wherein, a user of the second endpoint device during the live call inputs additional informational data to append to the live call unbeknownst to the caller and transfers the live call to a third endpoint device where all the informational data is displayed on the third endpoint device at substantially the same time as the live call arrives.
10. The communication system of claim 9 , wherein the user inputs informational data by selecting characters on a keypad of the endpoint device.
11. The communication system of claim 9 , wherein the informational data is a link that when selected causes a separate application to launch.
12. The communication system of claim 9 , wherein the informational data comprises one of graphics, video clips, formulas and rules.
13. The communication system of claim 9 further comprising a call log comprising a record of live call activity which may be retrieved after the live call terminates.
14. A communication system for a live call transfer comprising:
a switching system configured to route communications between a plurality of endpoints of the communication system;
a computer telephony system configured to assist the switching system during the routing of communications and to cause a stored data to appear on a display of the endpoint;
a network coupled to and facilitating the communication between the switching system and the computer telephony system;
a live call routed from the switching system to a user of a first endpoint device and during the live call, the user inputs an informational data to append to the live call unbeknownst to a caller and transfers the live call to a second endpoint device; and
a monitoring station wherein a content of the informational data appended to the live call is displayed,
wherein, the switching system transfers the live call and the appended informational data via a single communication pathway to the second endpoint device and the informational data is displayed on the second endpoint device at substantially the same time as the live call arrives, and
wherein, a user of the second endpoint device during the live call edits the informational data and transfers the live call to a third endpoint device where the informational data is displayed on the third endpoint device at substantially the same time as the live call arrives.
15. The communication system of claim 14 , wherein the user of the second endpoint deletes some or all of the informational data and inputs additional informational data.
16. The communication system of claim 9 , wherein the user inputs informational data through speech that is translated to viewable words.
17. The method of claim 3 , wherein the user inputs the message by one of speaking into the endpoint, selecting characters on the endpoint, and selecting characters on a keyboard.