Proactive repair process in the xDSL network (with a VDSL focus)
View Patent ↗A method for proactively managing a fault in a video and data network is provided. The method includes collecting network correlation data for the fault. Additionally, a physical connectivity test of the video and data network is automatically performed. Physical connectivity data from the physical connectivity test is collected. Also, a virtual connectivity test of the video and data network is automatically performed. Virtual connectivity data from the virtual connectivity test is collected. The network correlation data, physical connectivity data, and virtual connectivity data is then correlated based on the fault. Once the correlation is performed, a defined resolution procedure for resolving the fault using the correlated network correlation data, physical connectivity data, and virtual connectivity data is provided.
1. A method for proactively managing a fault in a video and data network comprising:
collecting network correlation data for the fault to identify physical network transport information affected by the fault;
automatically performing a physical connectivity test of the video and data network;
collecting physical connectivity data from the physical connectivity test;
automatically correlating the network correlation data of the identified physical network transport information and physical connectivity data of the video and data network based on the fault; and
automatically providing a defined resolution procedure for resolving the fault using the correlated network correlation data and physical connectivity data.
2. The method of claim 1 , wherein the video and data network comprises a Digital Subscriber Line (xDSL) network.
3. The method of claim 1 , wherein the video and data network comprises a Very high bit rate DSL (VDSL) network.
4. The method of claim 1 , wherein collecting network correlation data comprises collecting data for upstream and downstream physical network elements from the fault.
5. The method of claim 1 , wherein collecting network correlation data comprises collecting data from a root cause analysis.
6. The method of claim 1 , wherein the physical connectivity test comprises a Physical Loop Test.
7. The method of claim 6 , wherein the Physical Loop Test is de-coupled from a Plain Old Telephone Service (POTS) tool.
8. The method of claim 1 , further comprising creating a repair ticket for the fault.
9. The method of claim 1 , further comprising dispatching a technician to fix the fault.
10. The method of claim 1 , further comprising fixing the fault using the pre-defined resolution procedure.
11. A method for proactively managing a fault in a video and data network comprising:
correlating network correlation data for the fault to identify virtual network transport information affected by the fault;
automatically performing a virtual connectivity test and a physical connectivity test of the video and data network;
collecting virtual connectivity data from the virtual connectivity test;
collecting physical connectivity data from the physical connectivity test;
automatically correlating the network correlation data of the identified virtual network transport information, physical connectivity data and virtual connectivity data of the video and data network based on the fault; and
automatically providing a defined resolution procedure for resolving the fault using the correlated network correlation data, physical connectivity data and virtual connectivity data.
12. The method of claim 11 , wherein the video and data network comprises a Digital Subscriber Line (xDSL) network.
13. The method of claim 11 , wherein the video and data network comprises a Very high bit rate DSL (VDSL) network.
14. The method of claim 11 , wherein collecting network correlation data comprises collecting data for upstream and downstream physical network elements from the fault.
15. The method of claim 11 , wherein collecting network correlation data comprises collecting data from a root cause analysis.
16. The method of claim 11 , wherein the virtual connectivity test comprises an Operations And Maintenance (OAM) test.
17. The method of claim 11 , further comprising performing the virtual connectivity test using a service area identifier.
18. The method of claim 17 , wherein the service area identifier comprises a telephone number.
19. The method of claim 17 , further comprising using the correlated network correlation data to determine a network interface card address associated with the service area identifier, wherein the virtual connectivity test is performed using the network interface card address.
20. The method of claim 11 , further comprising creating a repair ticket for the fault.
21. The method of claim 11 , further comprising dispatching a technician to fix the fault.
22. The method of claim 11 , further comprising fixing the fault using the pre-defined resolution procedure.