Method and system for warranty claim processing
A method and system for processing a warranty claim generated on the basis of a service order. A warranty relating to the service order is checked. On the basis of the data included in the service order, warranty data is found and a determination is made as to whether a warranty claim is necessary. A warranty claim and a case (business transaction type) are created/update by copying or by transferring data relating the claimant and/or reimburser from the service order via an interface. The case is created to store information in a database about all business transactions and documents related with the warranty claim. The warranty case facilitates management of the warranty claim. A warranty check process is performed for purposes of warranty relevance and, if necessary, the warranty claim items are split into more that one warranty claim. As a result of the checking process, the new warranty claim is accepted, automatically corrected, passed on for manual processing or rejected.
1 . A method for processing a warranty claim, the method comprising:
creating a service order record including product purchase data;
storing the service order record in a database of a computer system;
checking warranty data relating to the service order record; and
if a warranty claim is needed:
providing a warranty claim record in the database;
providing warranty case data in the database;
generating a warranty claim assessment record; and
returning the warranty claim assessment record to at least one claimant, the warranty claim assessment record being based on the warranty claim record and the warranty case data.
2 . The method of claim 1 , wherein the warranty claim record is at least one of created and updated at least one of manually and automatically.
3 . The method of claim 1 , wherein the service order record is provided to at least one reimburser.
4 . The method of claim 3 , wherein the warranty claim assessment record includes a determination of the at least one reimburser.
5 . The method of claim 1 , wherein the warranty claim record includes an identification number and data regarding at least one purchased product, a product value, at least one warranty claimant, and the at least one reimburser.
6 . The method of claim 5 , wherein the warranty claim record includes a reimbursement claim for rectification of faults regarding the at least one purchased product.
7 . The method of claim 1 , wherein the warranty claim record includes a header including a warranty claim classification and a warranty claim number.
8 . The method of claim 7 , wherein the warranty claim record is stored in the database as a function of the header.
9 . The method of claim 1 , wherein the warranty claim record is created as a function of the service order record.
10 . A machine-readable medium storing a set of instructions, the set of instructions capable of being executed by a processor to implement a method for processing a warranty claim, the instructions comprising:
creating a service order record including product purchase data;
storing the service order record in a database of a computer system;
checking warranty data relating to the service order record; and
if a warranty claim is needed:
providing a warranty claim record in the database;
providing warranty case data in the database;
generating a warranty claim assessment record; and
returning the warranty claim assessment record to at least one claimant, the warranty claim assessment record being based on the warranty claim record and the warranty case data.
11 . The machine-readable medium of claim 10 , wherein the warranty claim record is at least one of created and updated at least one of manually and automatically.
12 . The machine-readable medium of claim 10 , wherein the service order record is provided to at least one reimburser.
13 . The machine-readable medium of claim 12 , wherein the warranty claim assessment record includes a determination of the at least one reimburser.
14 . The machine-readable medium of claim 10 , wherein the warranty claim record includes an identification number and data regarding at least one purchased product, a product value, at least one warranty claimant, and the at least one reimburser.
15 . The machine-readable medium of claim 14 , wherein the warranty claim record includes a reimbursement claim for rectification of faults regarding the at least one purchased product.
16 . The machine-readable medium of claim 10 , wherein the warranty claim record includes a header including a warranty claim classification and a warranty claim number.
17 . The machine-readable medium of claim 16 , wherein the warranty claim record is stored in the database as a function of the header.
18 . The machine-readable medium of claim 10 , wherein the warranty claim record is created as a function of the service order record.