Methods for handling communication requests received for former users of a communication system
View Patent ↗The methods for handling a communication request received for a former user of a communication system include sending updated address book information for the former user to an initiator's address book, redirecting the communication request to the forwarding address for the former user, redirecting the communication request to an assigned replacement of the former user, or any combination of the above. Additionally, the replacement's address book information may be sent to the initiator's address book for updating. In one embodiment, a replication of the former user's address book is retained to assist in determining how to handle the received communication request.
1. A method for handling a communication request received for a former user of a communication system, the method comprising:
receiving, at the communication system, the communication request addressed to the former user of the communication system from a first party, the first party having an address book comprising address information for a plurality of contacts;
determining, by system lookup, that the former user has a forwarding address comprising a new communication information;
considering a set of predetermined fadeout rules comprising one or more time periods and each time period having a start date and time, the fadeout rules established uniquely for the former user by a system administrator;
determining, by system lookup from the fadeout rules, that the communication request is received during one of the time periods and the forwarding address is allowed to be sent from the communication system to the address book of the first party; and
sending a command to the first party address book to update the book with the new communication information for the former user,
whereby, the former user is not required to take any action to establish the fadeout rules and update the first party address book.
2. The method of claim 1 , wherein the first party address book is updated without further action required from the first party.
3. The method of claim 1 , further comprising prompting the first party to accept an update to the address book.
4. The method of claim 1 , further comprising determining from the fadeout rules that the communication request is allowed to be redirected to the forwarding address and sending a command to the first party to redirect the communication request.
5. The method of claim 1 , further comprising determining the former user has a replacement user of the communication system and determining from the fadeout rules that the replacement user is allowed to receive the communication request and redirecting the communication request to the replacement user.
6. The method of claim 1 , further comprising redirecting the communication request to an assigned replacement user of the communication system.
7. The method of claim 6 , further comprising sending a command to the first party address book to update the book with address information for the replacement user.
8. The method of claim 1 , further comprising referring to a replication of a contacts list comprising communication information for a plurality of contacts associated with the former user.
9. A method for handling a communication request received for a former user of a communication system, the method comprising:
receiving, at a private branch exchange of the communication system, the communication request addressed to the former user of the communication system from an initiating system;
determining, by system lookup, that the former user has a forwarding address comprising a new contact information;
considering a set of predetermined fadeout rules comprising one or more time periods and each time period having a start date and time, the fadeout rules established uniquely for the former user by a system administrator;
determining, by system lookup from the fadeout rules, that the communication request is received during one of the time periods and is allowed to be redirected to the forwarding address; and
sending a command to the initiating system to redirect the communication request to the forwarding address of the former user,
whereby, the former user is not required to take any action to establish the fadeout rules and redirect the communication request.
10. The method of claim 9 , further comprising sending a command to the initiating system to update an address book with the forwarding address for the former user.
11. The method of claim 9 , further comprising referring to a replication of a contacts list comprising communication information for a plurality of contacts associated with the former user.
12. The method of claim 11 , further comprising assigning a status to each contact on the contact list and the status of the initiating system further determines the communication request is allowed to be redirected.
13. A method for handling a communication request received for a former user of a communication system, the method comprising the steps of:
receiving, at the communication system, the communication request addressed to the former user of the communication system from a first party, the first party having an address book comprising communication information for a plurality of contacts associated with the first party;
referring, by system lookup, to a replication of a contacts list comprising communication information for a plurality of contacts associated with the former user;
considering a set of predetermined fadeout rules comprising one or more time periods and each time period having a start date and time, the fadeout rules established uniquely for the former user by a system administrator;
determining, by system lookup from the replication and the fadeout rules, that the communication request is received during one of the time periods and is allowed to be redirected to a forwarding address of the former user;
determining, by system lookup from the replication and the fadeout rules, the forwarding address of the former user is allowed to be sent to update the address book of the first party; and
sending a command to the first party to perform actions in response to the determining steps,
whereby, the former user is not required to take any action to establish the fadeout rules, redirect the communication request, and update the first party address book.
14. The method of claim 13 , wherein the first party address book is updated without further action required from the first party.
15. The method of claim 13 , further comprising prompting the first party to accept an update to the address book.
16. The method of claim 13 , further comprising assigning a status to each contact on the contacts list and the status of the first party further determines the communication request is allowed to be redirected.
17. The method of claim 16 , wherein assigning the status comprises either a personal status or a business status and the communication request is redirected if the first party is a personal status and is not redirected if the first party is a business status.