Systems and methods for routing a communications link
View Patent ↗Devices, systems and methods that route a communication link to a proper destination are disclosed. The method may include connecting the communication link to a first destination; requesting a response from the first destination; validating the response from the first destination; and disconnecting the communication link to the first destination if the response from the first destination is not valid. The method may also include connecting the communication link to a second destination; requesting a response from the second destination; and disconnecting the communication link to the second destination if the response from the second destination is not valid. The devices, systems and methods may provide hunt group, call center and conference call features as discussed later herein.
1. A method for routing communication links in a communications system to a respective correct destination comprising said communications system:
connecting a communication link to a communications device at a first destination;
requesting a response from the communications device indicating whether the first destination is correct, said communications system requesting said response responsive to connection to said communications device;
validating the response from the communications device, validation indicating connection to the correct destination; and
otherwise disconnecting the communication link to the communications device if the response fails to validate.
2. The method of claim 1 , wherein if the response from the first destination is not valid, the method further comprises said communications system:
connecting the communication link to another communications device at a second destination;
requesting a response from the other communications device, validation indicating connection to the correct destination; and
otherwise disconnecting the communication link to the other communications device if the response from the other communications device fails to validate.
3. The method of claim 1 , wherein one or more communication links are established to communications devices associated with respective members of a telephone conference call responsive to receiving validation responses in the validating step, at least one member is associated with a plurality of communications devices including a telephone, cell phone, desktop computer, and Personal Data Assistant (PDA) located at different locations, said communications device being one of said plurality of communications devices, and the method further comprises said communications systems returning to the connecting step to connect other members until all conference call members are determined available or unavailable for said conference call.
4. The method of claim 3 , wherein each correct destination is at a conference call member's location and if the response from the communications device at the first destination fails to validate, after disconnecting the method further comprises said communications system:
notifying linked conference call members of the unavailability of a respective conference call member at the first destination and returning to the connecting step to connect with other members until all conference call members are determined available or unavailable for said conference call.
5. The method of claim 1 , wherein during said validating step, said communications system determines whether a member is active at said first destination and whether said communication link is to an active member.
6. The method of claim 1 , wherein the method provides a communications link on a telephone network, said communications system being included in said telephone network.
7. The method of claim 1 , wherein said communications device is a caller's telephone and the response is verbal audio.
8. The method of claim 7 , wherein said communications system validates using a voice recognition protocol.
9. The method of claim 1 , wherein said communications device is a phone and the response is a touch-tone signal from said phone.
10. The method of claim 1 , wherein requesting a response further comprises said communications system transmitting an audio segment requesting the response.