Method and apparatus for demonstrating telecommunications products
View Patent ↗A telecommunication product demonstration system is comprised of three major components, including customer facility equipment, sales agent facility equipment, and telecommunication service simulation equipment. The system allows a sales agent to demonstrate various long distance services and telecommunications services to potential customers.
1. A telephonic marketing system for telephonically demonstrating various telecommunications products and services to a potential customer via a first telephone in telephonic communication with a public switched telecommunications network, said telephonic marketing system comprising:
a matrix switch telephonically coupled to said public switched telecommunications network;
a simulator in telephonic communication with said matrix switch and operable to telephonically demonstrate a plurality of telecommunications services;
a second telephone in telephonic communication with said matrix switch and operable for use by a sales agent; and
a computer workstation in electric communication with both said matrix switch and said simulator and operable for use by said sales agent;
whereby said potential customer can operate said first telephone and said sales agent can operate said second telephone so as to telephonically discuss at least one of said plurality of telecommunications services; and
whereby said sales agent can operate said computer workstation to selectively control said matrix switch and said simulator so as to telephonically demonstrate at least one of said plurality of telecommunications services to said potential customer.
2. A telephonic marketing system according to claim 1 , said telephonic marketing system further comprising:
a plurality of line interface modules both telephonically coupled in parallel between said public switched telecommunications network and said matrix switch and in electric communication with said computer workstation.
3. A telephonic marketing system according to claim 1 , said telephonic marketing system further comprising:
a local area network in electric communication with said matrix switch, said simulator, and said computer workstation;
whereby said sales agent can operate said computer workstation so as to selectively control said matrix switch and said simulator via said local area network.
4. A telephonic marketing system according to claim 1 , wherein said simulator comprises an interactive simulator operable to telephonically demonstrate a plurality of interactive telecommunications services.
5. A telephonic marketing system according to claim 4 , wherein said plurality of interactive telecommunications services includes at least one service selected from the group consisting of voice mail, privacy manager, and talking call waiting.
6. A telephonic marketing system according to claim 1 , wherein said simulator comprises a circuit simulator operable to telephonically demonstrate a plurality of long distance telecommunications services.
7. A telephonic marketing system according to claim 6 , wherein said plurality of long distance telecommunications services includes at least one type selected from the group consisting of circuit-switched services and packet-switched services.
8. A telephonic marketing system according to claim 6 , wherein said plurality of long distance telecommunications services includes packet-switched services, and wherein said circuit simulator has means for varying the degrees of compression of said packet-switched services.
9. A telephonic marketing system according to claim 1 , wherein said simulator comprises both an interactive simulator operable to telephonically demonstrate a plurality of interactive telecommunications services and a circuit simulator operable to telephonically demonstrate a plurality of long distance telecommunications services.
10. A telephonic marketing system according to claim 1 , said telephonic marketing system further comprising:
a web server in electric communication with said matrix switch, said simulator, said computer workstation, and the Internet;
whereby said potential customer can remotely access said telephonic marketing system so as to select at least one of said plurality of telecommunications services for automated demonstration.
11. A telephonic marketing system according to claim 10 , wherein said computer workstation has means for tracking the activity of each said potential customer who remotely accesses said telephonic marketing system.
12. A telephonic marketing system for telephonically demonstrating various telecommunications products and services to a potential customer via a first telephone in telephonic communication with a public switched telecommunications network, said telephonic marketing system comprising:
a matrix switch telephonically coupled to said public switched telecommunications network;
an interactive simulator in telephonic communication with said matrix switch and operable to telephonically demonstrate a plurality of interactive telecommunications services;
a second telephone in telephonic communication with said matrix switch and operable for use by a sales agent; and
a computer workstation in electric communication with both said matrix switch and said interactive simulator and operable for use by said sales agent;
whereby said potential customer can operate said first telephone and said sales agent can operate said second telephone so as to telephonically discuss at least one of said plurality of interactive telecommunications services; and
whereby said sales agent can operate said computer workstation to selectively control said matrix switch and said interactive simulator so as to telephonically demonstrate at least one of said plurality of interactive telecommunications services to said potential customer.
13. A telephonic marketing system according to claim 12 , said telephonic marketing system further comprising:
a plurality of line interface modules both telephonically coupled in parallel between said public switched telecommunications network and said matrix switch and in electric communication with said computer workstation.
14. A telephonic marketing system according to claim 12 , wherein said plurality of interactive telecommunications services includes at least one service selected from the group consisting of voice mail, privacy manager, and talking call waiting.
15. A telephonic marketing system according to claim 12 , said telephonic marketing system further comprising:
a web server in electric communication with said matrix switch, said interactive simulator, said computer workstation, and the Internet;
whereby said potential customer can remotely access said telephonic marketing system so as to select at least one of said plurality of interactive telecommunications services for automated demonstration.
16. A telephonic marketing system for telephonically demonstrating various telecommunications products and services to a potential customer via a first telephone in telephonic communication with a public switched telecommunications network, said telephonic marketing system comprising:
a matrix switch telephonically coupled to said public switched telecommunications network;
a circuit simulator in telephonic communication with said matrix switch and operable to telephonically demonstrate a plurality of long distance telecommunications services;
a second telephone in telephonic communication with said matrix switch and operable for use by a sales agent; and
a computer workstation in electric communication with both said matrix switch and said circuit simulator and operable for use by said sales agent;
whereby said potential customer can operate said first telephone and said sales agent can operate said second telephone so as to telephonically discuss at least one of said plurality of long distance telecommunications services; and
whereby said sales agent can operate said computer workstation to selectively control said matrix switch and said circuit simulator so as to telephonically demonstrate at least one of said plurality of long distance telecommunications services to said potential customer.
17. A telephonic marketing system according to claim 16 , said telephonic marketing system further comprising:
a plurality of line interface modules both telephonically coupled in parallel between said public switched telecommunications network and said matrix switch and in electric communication with said computer workstation.
18. A telephonic marketing system according to claim 16 , wherein said plurality of long distance telecommunications services includes at least one type selected from the group consisting of circuit-switched services and packet-switched services.
19. A telephonic marketing system according to claim 16 , wherein said plurality of long distance telecommunications services includes packet-switched services, and wherein said circuit simulator has means for varying the degrees of compression of said packet-switched services.
20. A telephonic marketing system according to claim 16 , said telephonic marketing system further comprising:
a web server in electric communication with said matrix switch, said circuit simulator, said computer workstation, and the Internet;
whereby said potential customer can remotely access said telephonic marketing system so as to select at least one of said plurality of long distance telecommunications services for automated demonstration.