Notification method and device for service providers
View Patent ↗A customer is alerted to the availability or completion of service by a service provider through communication with a wireless terminal of the customer. The terminal has an assigned identification number and a control channel, and as a first step, the identification number (e.g., telephone number) of the wireless terminal is registered with the service provider. When service for the customer is available or completed, a determination is made of whether the wireless terminal is active. If active, the customer is alerted to the availability or completion of the service, preferably using a preformatted message transmitted to the wireless terminal over the control channel. In one example, the service provider is a restaurant and the customer is alerted to the availability of a table.
1. A method for alerting a customer to a current availability of a restaurant service by a service provider using a wireless terminal of the customer having an identifier, said method comprising the steps of:
registering the identifier of the wireless terminal with the service provider using a registration device, the wireless terminal comprising a device for communicating voice and data with others via a wireless telecommunications network to which the customer subscribes;
determining when the restaurant service for the customer is currently available, the restaurant service comprising the availability of a restaurant table at which to seat the customer;
using the wireless telecommunications network in determining whether the wireless terminal is active and available to receive messages and, if active and available to receive messages and it is determined that the restaurant service is currently available for the customer, alerting the customer of the current availability of the restaurant service using a message transmitted to the wireless terminal over the wireless telecommunications network;
receiving from the wireless terminal the customer's confirmation of a reservation for the table; and
providing the wireless terminal with access to a menu so that the customer can preorder food and drink items via the wireless telecommunications network.
2. The method as claimed in claim 1 wherein the message transmitted is a preformatted message.
3. The method as claimed in claim 1 wherein the message is transmitted over a control channel of the wireless terminal.
4. The method as claimed in claim 1 wherein said registering step includes opting into receiving, wirelessly, marketing information provided by the service provider.
5. The method as claimed in claim 4 wherein the marketing information provided includes a buying incentive associated with purchasing services from the service provider.
6. The method as claimed in claim 5 wherein said buying incentive includes a discount coupon.
7. The method as claimed in claim 5 wherein said buying incentive includes a mobile certificate.
8. The method as claimed in claim 1 wherein a two-way communication is established between the customer and the service provider.
9. The method as claimed in claim 8 wherein said two-way communication comprises wireless voice communication.
10. The method as claimed in claim 8 wherein a data session is set up between the wireless terminal and a further wireless terminal associated with the service provider used to alert the customer as to the availability or completion of the service, and packetized digital data is transmitted between the wireless terminal and the further wireless terminal.
11. The method as claimed in claim 1 wherein the customer is alerted using a Short Messaging Service (SMS) message.
12. The method as claimed in claim 1 wherein the customer is alerted using Bluetooth messaging.
13. The method as claimed in claim 1 wherein the customer is alerted using Infrared (IR) transference messaging.
14. The method as claimed in claim 1 wherein the customer is alerted using Wireless Application Protocol (WAP) Push messaging.
15. The method as claimed in claim 1 wherein the wireless device of the customer and a controller of the service provider are both Bluetooth-enabled, wherein registering of the wireless terminal comprises pairing of the wireless terminal and the controller, and wherein it is determined if an attempt is first made to communicate using Bluetooth messaging, and if it is determined that said Bluetooth messaging fails, a further messaging mode is used in alerting the customer.
16. The method as claimed in claim 15 wherein said further mode of messaging comprises WAP Push messaging.
17. The method as claimed in claim 15 wherein said further mode of messaging comprises SMS Push messaging.
18. The device for alerting a customer to a current availability of a restaurant service by a service provider using a customer wireless terminal having an identifier, said device comprising:
registering means for registering the identifier of the wireless terminal with the service provider;
customer alerting means for determining when the restaurant service is currently available, the restaurant service comprising the availability of a restaurant table at which to seat the customer, for determining whether the wireless terminal is active and available to receive messages and for, if it is determined that the wireless terminal is active and available to receive the messages and that the restaurant service is currently available for the customer, alerting the customer of the current availability of the restaurant service by providing for transmission of a message to the wireless terminal;
confirming means for receiving confirmation from the customer of a reservation for the table via the wireless device; and
ordering means for receiving from the wireless terminal via the wireless telecommunications network an order for food and drink items.
19. A device as claimed in claim 18 wherein the registering means comprises a part of a standalone controller located at the service provider.