System and method for control of communications connections and notifications
View Patent ↗A method and system for selectively establishing a communications connection between an origin and destination in a communications network based on one or mediations rules and one or more lists of prohibited and exempted destination identifiers including preferences either in real-time using a control unit or with a pre-check using an analysis unit while also providing notification messages associated with the allowed or designated allowed communications connections.
1. A control system for selectively prohibiting a communications connection between an origin and destination within a communications network, the system comprising:
at least one list of prohibited destination identifiers;
at least one list of exempted destination identifiers including an exemption key and date of contact associated with each exempted destination identifier, the exemption key identifying a corresponding exemption category and the date of contact corresponding to a business transaction or inquiry by a customer associated with the exempted destination identifier, wherein the exemption category is selectively enabled or disabled by a user of the control system through a management interface; and
a control unit that prohibits or allows the communications connection between the origin and destination based on the lists of prohibited and exempted destination identifiers, the control unit identifying a particular exemption category from the exemption key and determining whether to apply the identified exemption to allow the communications connection depending on a duration that the exemption is valid from the date of contact.
2. The system according to claim 1 further comprising a connection unit that receives or initiates a request for a communications connection between an origin and destination, the request including the destination identifier; the connection unit sending a request to the control unit and receiving an order from the control unit to prohibit or allow the communications connection.
3. The system according to claim 2 wherein the connection unit is any one of an Interactive Voice Response application, a predictive dialer server, a distributed predictive dialer system, a switch, router, and an electronic mail server.
4. The system according to claim 2 wherein the request further includes one or more target preferences and wherein exempted destinations are determined based on a corresponding preference designation.
5. The system according to claim 1 wherein the destination identifier is a telephone number.
6. The system according to claim 5 wherein the destination identifier is a facsimile number.
7. The system according to claim 1 wherein the destination identifier is an electronic mail address.
8. The system according to claim 1 wherein the control unit is a computer server that resides on the premises of any one of a client, a local exchange carrier, local administration facility, central administration facility, and other remote facility.
9. The system according to claim 8 wherein the control unit interfaces with local prohibited and exempted destination lists; the local prohibited and exempted destination lists being periodically synchronized with other prohibited and exempted destination lists; the other prohibited and exempted destination lists being remotely located at another facility such as a local administration facility, local exchange carrier, central administration facility, or other facility.
10. The system according to claim 1 wherein the control unit is located at a client computer and remotely accesses the prohibited and exempted lists within a central administration facility.
11. A method of selectively prohibiting a communications connection between an origin and destination in a communications network, the method comprising:
receiving or initiating a connection request for a communication connection between an origin and destination, the request including a destination identifier;
prohibiting or allowing the requested communications connection based on lists of prohibited and exempted destination identifiers, including an exemption key and date of contact associated with each exempted destination identifier, the exemption key identifying a corresponding exemption category and the date of contact corresponding to a business transaction or inquiry by a customer associated with the exempted destination identifier, wherein the exemption category is selectively enabled or disabled by a user of the control system through a management interface, identifying a particular exemption category from the exemption key and determining whether to apply the identified exemption to allow the communications connection depending on a duration that the exemption is valid from the date of contact.
12. The method according to claim 11 wherein the receiving or initiating of a request is performed by a connection unit comprising any one of an Interactive Voice Response application, a predictive dialer server, a distributed predictive dialer system, a switch, router, and an electronic mail server.
13. The method according to claim 11 further comprising receiving preference designation information for one or more destination identifiers and wherein the request further includes one or more target preferences and wherein exempted destinations are determined based on a corresponding preference designation.
14. The method according to claim 11 wherein the destination identifier is a telephone number.
15. The method according to claim 14 wherein the destination identifier is a facsimile number.
16. The method according to claim 11 wherein the destination identifier is an electronic mail address.
17. The method according to claim 11 wherein the receiving, prohibiting, or allowing are performed within a computer server that resides on the premises of any one of a client, a local exchange carrier, local administration facility, central administration facility, and other remote facility.
18. The method according to claim 17 further comprising interfacing with local prohibited and exempted destination lists; the local prohibited and exempted destination lists being periodically synchronized with other prohibited and exempted destination lists; the other prohibited and exempted destination lists being remotely located at another facility such as a local administration facility, local exchange carrier, central administration facility, or other facility.
19. The method according to claim 11 further comprising remotely accessing the prohibited and exempted lists within a central administration facility.