Processor-based self-service terminals used with respect to controlled environment facilities
Systems and methods are shown which provide processor-based self-service systems for use with respect to controlled environment facilities. Embodiments provide processor-based self-service systems having robust input/output capabilities in order to support a wide range of functionality. Processor-based self-service systems of embodiments are adapted to be deployed within a controlled environment facility, such as within a lobby area, a holding area, and/or a restricted area of a controlled environment facility. According to embodiments, processor-based self-service systems are used with respect to a plurality of functions and a plurality of users, thereby processing a variety of information associated with a controlled environment facility. Embodiments operate to aggregate, compile, correlate, and link information to provide data heretofore unavailable from separate or manual systems used with respect to controlled environment facilities.
1. A system, comprising:
a processor-based self-service kiosk user terminal configured to communicate with an information management system to facilitate self-service acquisition of correctional facility information and services by a user thereof, the information management system configured to: (i) manage information relating to personnel, inmates, vendors, or resources, (ii) request or provide goods or services, (iii) determine credit worthiness, (iv) manipulate an account associated with an inmate, (v) compile information regarding calls, purchases, deposits, and visits, (vi) link various individuals through their calls, purchases, deposits, and visits based upon the compiled information, and (vii) provide the compiled information to an investigator;
the processor-based self-service kiosk user terminal further including a biometric sample input.
2. The system of claim 1 , wherein said information comprises information selected from the group consisting of: availability of resources of the correctional facility, availability of services of the correctional facility, a status of the correctional facility, a status of a person associated with the correctional facility, a status of an account associated with the correctional facility, frequency asked questions regarding the correctional facility, procedures of the correctional facility, and policies of the correctional facility.
3. The system of claim 1 , wherein the services comprise services selected from the group consisting of: management of an account associated with the correctional facility, a purchase transaction associated with the correctional facility, scheduling a visit with a person associated with the correctional facility, and scheduling an appointment with a resource of the correctional facility.
4. The system of claim 1 , wherein the processor-based self-kiosk user terminal further comprises:
a hardened tamper resistant housing comprising a processor, a memory, an input/output including at least a display screen, and an application program configured to control operation of the kiosk user terminal to facilitate self-service acquisition of information and services by the user.
5. The system of claim 4 , wherein the processor-based self-kiosk user terminal further comprises:
a telephone handset configured to facilitate real-time customer service representative assistance to the user.
6. The system of claim 4 , wherein the processor-based self-kiosk user terminal further comprises:
a reader configured to read at least one of: a magnetic strip, magnetic ink character recognition code, or a barcode.
7. The system of claim 4 , wherein the processor-based self-kiosk user terminal further comprises:
a camera for capturing an image of said user, said application program operable to associate said image with information input by said user.
8. The system of claim 1 , wherein the processor-based self-kiosk user terminal is disposed in a restricted area of the correctional facility.
9. The system of claim 8 , wherein the restricted area of the correctional facility comprises a cell area for incarceration of individuals.
10. The system of claim 1 , wherein the processor-based self-kiosk user terminal is disposed in a holding area of the correctional facility, wherein said holding area is used for processing individuals before placing them into a restricted area of the correctional facility.
11. The system of claim 1 , wherein the processor-based self-kiosk user terminal is disposed in a lobby area of the correctional facility, wherein the lobby area is accessible to individuals having business with the correctional facility.
12. The system of claim 1 , wherein the processor-based self-kiosk user terminal is disposed external to the correctional facility and wherein the user is a non-resident of the correctional facility.
13. The system of claim 10 , wherein the user is the inmate.
14. A method, comprising:
providing information management for a correctional facility via an information management system configured to: (i) manage information relating to personnel, inmates, vendors, or resources, (ii) request or provide goods or services, (iii) determine credit worthiness, and (iv) manipulate an account associated with an inmate;
configuring a processor-based self-service kiosk user terminal for use by a user, wherein the processor-based self-service kiosk user terminal comprises a biometric sample input;
coupling the self-service kiosk user terminal to a communication link for information communication with the information management system;
coupling the self-service kiosk user terminal to a gateway to a packet switched network, the gateway configured to provide conversion of telephone signals to provide voice over Internet protocol (VoIP) communications;
compiling information regarding calls, purchases, deposits, or visits via the self-service kiosk user terminal; and
providing the compiled information to an investigator.
15. The method of claim 14 , wherein configuring the self-service kiosk user terminal comprises:
hardening the self-service kiosk user terminal for deployment in the correctional facility.
16. The method of claim 15 , further comprising:
deploying the self-service kiosk user terminal in a restricted area of the correctional facility.
17. The method of claim 16 , wherein the restricted area comprises a cell area of the correctional facility where inmates are incarcerated.
18. The method of claim 15 , further comprising:
deploying the self-service kiosk user terminal in a holding or booking area of the correctional facility and wherein the user is the inmate.
19. The method of claim 18 , wherein the holding area comprises an area of the correctional facility where persons are held awaiting processing into the correctional facility and wherein the user is the inmate.
20. The method of claim 15 , further comprising:
deploying the self-service kiosk user terminal in a lobby area of the correctional facility and wherein the user is a non-resident of the correctional facility.
21. The method of claim 20 , wherein the lobby area comprises an area of the correctional facility were persons having business with the correctional have access and wherein the user is a non-resident of the correctional facility.
22. The method of claim 14 , wherein coupling the self-service kiosk user terminal to the communication link comprises:
coupling the self-service kiosk user terminal to a digital data network.
23. The method of claim 14 , wherein using the self-service kiosk user terminal to provide self-service acquisition of correctional facility information comprises:
acquiring information selected from the group consisting of: availability of resources of the correctional facility, availability of services of the correctional facility, a status of the correctional facility, a status of a person associated with the correctional facility, a status of an account associated with the correctional facility, frequently asked questions regarding the correctional facility, procedures of the correctional facility, and policies of the correctional facility.
24. The method of claim 14 , wherein using the self-service kiosk user terminal to provide self-service acquisition of correctional facility services comprises:
acquiring services selected from the group consisting of management of an account associated with the correctional facility, a purchase transaction associated with the correctional facility, scheduling a visit with a person associated with the correctional facility, and scheduling an appointment with a resource of the correctional facility.
25. A user terminal system for use in an inmate facility, said system comprising:
a hardened tamper resistant housing containing a processor, a memory, an input/output including at least a display screen, a biometric sample input, and an application program configured to control operation of said user terminal to facilitate self-service acquisition of inmate facility information and services by a plurality of users, wherein the inmate facility information and services are provided by an information management system configured to: (i) manage information relating to personnel, inmates, vendors, or resources, (ii) request or provide goods or services, (iii) determine credit worthiness, (iv) manipulate a pre-paid account associated with an inmate, (v) compile information regarding calls, purchases, deposits, or visits, and (vi) link various individuals through their calls, purchases, deposits, or visits based upon the compiled information.
26. The system of claim 25 , wherein the user terminal further comprises:
a telephone handset configured to facilitate real-time customer service representative assistance to the users.
27. The system of claim 25 , wherein the user terminal further comprises:
a reader configured to read at least one of: a magnetic strip, magnetic ink character recognition code, or a barcode.
28. The system of claim 25 , wherein the user terminal further comprises:
a camera configured to capture an image of a user of the users, the application program operable to associate said image with information input by the user.
29. The system of claim 25 , wherein the user terminal is disposed outside of the correctional facility and wherein the user is a non-resident of the correctional facility.
30. The system of claim 25 , wherein the user terminal is disposed in a holding or booking area of the correctional facility and wherein the user is the inmate.