Network support for distinctive voicemail greeting
View Patent ↗An apparatus in one example has: a mobile switching center having a voice mail system, a subscriber database with voicemail information, and a greetings database; the greetings database having a plurality of lists, and at least one phone number in each of the lists; and the greetings database also having a plurality of recorded greetings, respective greetings in the plurality of recorded greetings being associated with respective lists in the plurality of lists.
1. An apparatus for use in a wireless network, comprising:
a mobile switching center having a voice mail system that is contained completely in the mobile switching center, a subscriber database with voicemail information, and a greetings database;
the greetings database having a plurality of lists, and at least one phone number in each of the lists; and
the greetings database also having a plurality of recorded greetings, respective greetings in the plurality of recorded greetings being associated only with respective lists in the plurality of lists such that a predetermined respective greeting of a plurality of recorded greetings is played for each respective phone number of a respective list of phone numbers, a respective recorded greeting being played for an associated incoming call without a necessary request from the associated incoming call;
wherein the voice mail system is configured to only associate respective recorded greetings with respective lists; and
wherein the voice mail system is accessed by a subscriber using an Internet connection whereby the subscriber creates said lists and recorded greetings, associates respective greetings with respective lists and specifies treatment of phone numbers not included in any of the lists as well as treatment of phone numbers that are blocked or that are unknown caller IDs, by choosing from at least three options including play a greeting and allow a caller to leave messages, play a greeting and not allow a caller to leave messages, and hanging up on a caller.
2. The apparatus according to claim 1 , wherein the apparatus further comprises a plurality of phone numbers in at least one of the lists.
3. The apparatus according to claim 1 , wherein a Voice response system that is built into the voice mail system is used to connect to the voicemail system for recording greetings.
4. The apparatus according to claim 1 , wherein the phone numbers are specified using wild card characters.
5. The apparatus according to claim 1 , wherein one of a respective greeting or a predetermined treatment is stored in the voice mail system for phone numbers not specified in any list.
6. The apparatus according to claim 5 , where, for phone numbers not specified in any list, the voice mail system is structure to treat blocked or unknown caller IDs the same as phone numbers not specified in any list.
7. A method for use in a wireless network, comprising:
creating at least one list in a voice mail system and specifying at least one pone number in the list, the voice mail system being contained completely in a mobile switching center;
recording at least one greeting in the voice mail system; and
associating the at least one greeting only with the at least one list such that a predetermined respective greeting of a plurality of recorded greetings is played for each respective phone number of a respective list of phone numbers, a respective recorded greeting being played for an associated incoming call without a necessary request from the associated incoming call;
wherein the voice mail system operates such that respective recorded greetings are only associated with respective lists; and
wherein the voice mail system is accessed by a subscriber using an Internet connection whereby the subscriber may creates said lists and recorded greetings, associates respective greetings with respective lists and specifies treatment of phone numbers not included in any of the lists as well as treatment of phone numbers that are blocked or that are unknown caller IDs, by choosing from at least three options including play a greeting and allow a caller to leave messages, play a greeting and not allow a caller to leave messages, and hanging up on a caller.
8. The method according to claim 7 , wherein the method further comprises creating a plurality of lists, and specifying at least one phone number in each of the lists.
9. The method according to claim 8 , wherein the method further comprises specifying a plurality of phone numbers in at least one of the lists.
10. The method according to claim 9 , wherein the phone numbers are specified using wild card characters.
11. The method according to claim 7 , wherein a voice response system that is built into the voice mail system is used to connect to the voice mail system.
12. The method according to claim 7 , wherein voice mail system is network based and allows for recording/creating multiple greetings.
13. The method according to claim 7 , wherein the greetings are respectively associated with the lists.
14. The method according to claim 7 , wherein the method further comprises specifying one of the greeting or a predetermined treatment for phone numbers not specified in any list.
15. The method according to claim 14 , wherein the method further comprises treatment for blocked or unknown caller IDs being the same as phone numbers not specified in any list.
16. A method for use in a wireless network, comprising:
creating a plurality of lists in a voice mail system and specifying a plurality of phone numbers in at least one of the lists, the voice mail system being contained completely in a mobile switching center;
recording a plurality of greetings in the voice mail system;
associating respective greetings in the plurality of greetings only with respective lists in the plurality of lists;
comparing a phone number of a caller with the phone numbers in the lists to determined if the caller is in a respective list; and
playing the respective greeting associated with the respective list that contains the phone number of the caller when the phone number of the call is found in one of the lists of the plurality of lists;
wherein a predetermined respective greeting of a plurality of recorded greetings is played for each respective phone number of a respective list of phone numbers, a respective recorded greeting being played for an associated incoming call without a necessary request from the associated incoming call;
wherein the voice mail system operates such that respective recorded greetings are only associated with respective lists; and
wherein the voice mail system is accessed by a subscriber using an Internet connection whereby the subscriber may creates said lists and recorded greetings, associates respective greetings with respective lists and specifies treatment of phone numbers not included in any of the lists as well as treatment of phone numbers that are blocked or that are unknown caller IDs by choosing from at least three options including play a greeting and allow a caller to leave messages, play a greeting and not allow a caller to leave messages, and hanging up on a caller.
17. The method according to claim 16 , wherein the method further comprises specifying one of the greetings or a predetermined treatment for phone numbers not specified in any list of the plurality of lists.
18. The method according to claim 17 , wherein the method further comprises treatment for blocked or unknown caller IDs being the same as phone numbers not specified in any list.