Business process outsourcing
Systems and methods for determining an outsourcing readiness for business processes. The method can include defining process characteristics for the business processes, determining a readiness index for the business processes based on the process characteristics for the business processes, and ranking the at least one business processes according the readiness index for the business process.
1 . A method for determining an outsourcing readiness for at least one business process, the method comprising:
defining process characteristics for at least one business process;
determining a readiness index for the at least one business process based on the process characteristics; and
ranking the at least one business process according to the readiness index.
2 . The method of claim 1 and further comprising grouping the process characteristics into at least one characteristic group, each characteristic group having a weighting.
3 . The method of claim 2 wherein the at least one characteristic group includes at least one of an operational impact group, a strategic drivers group, an outsourcing readiness group, an environment group, and an opportunity for automation and re-engineering group.
4 . The method of claim 2 wherein determining a readiness index for the at least one business process includes determining a sum of the process characteristics included in the at least one characteristic group.
5 . The method of claim 4 wherein determining a readiness index for the at least one business processes includes determining a weighted sum for the at least one characteristic group by multiplying the sum of the at least one characteristic group with the weighting of the at least one characteristic group.
6 . The method of claim 5 wherein determining a readiness index for the at least one business process includes determining a composite sum of each of the weighted sums.
7 . The method of claim 1 and further comprising choosing at least one candidate business processes from the at least one business process, the candidate business process having a readiness index indicating an ability to outsource the process.
8 . The method of claim 7 and further comprising defining a project of outsourcing the at least one candidate business process.
9 . The method of claim 8 and further comprising transferring knowledge concerning the at least one candidate business process to an outsource provider.
10 . The method of claim 9 and further comprising transferring control of the at least one candidate business process to the outsource provider.
11 . The method of claim 10 and further comprising recording performance data regarding the at least one candidate business process controlled by the outsource provider.
12 . The method of claim 11 and further comprising stabilizing the at least one candidate business processes based on the performance data.
13 . The method of claim 1 and further comprising displaying, the at least one business process ranked according the readiness index for business process.
14 . A system for determining an outsourcing readiness for at least one business process, comprising:
an input/output module configured to receive process characteristics associated with at least one business process, and
a process readiness index calculating tool including a processor configured to receive the process characteristics, determine a readiness index for the at last one business process based on the process characteristics, and rank the at least one business process according to the readiness index.
15 . The system of claim 14 wherein the processor is further configured to group the process characteristics into at least one characteristic groups, where each characteristic group has a weighting.
16 . The system of claim 15 wherein the processor is further configured to group the process characteristics into at least one characteristics group including at least one of an operational impact group, a strategic drivers group, an outsourcing readiness group, an environment group, and an opportunity for automation and re-engineering group.
17 . The system of claim 15 wherein the processor is further configured to determine a sum of the process characteristics included in the at least one characteristic group.
18 . The system of claim 17 wherein the processor is further configured to determine a weighted sum for the at least one characteristic group by multiplying the sum of the least one characteristic group with the weighting of the at least one characteristic group.
19 . The system of claim 18 wherein the processor is further configured to determine a composite sum of each of the weighted sums.
20 . The system of claim 14 wherein the input/output module is further configured to output a ranking of the at least one business process according the readiness index for the at least one business process.
21 . The system of claim 20 and further comprising an output device configured to display the ranking.
22 . A computer readable medium containing instructions for determining an outsourcing readiness for at least one business process, the instructions comprising:
defining process characteristics for the at least one business process;
determining a readiness index for the at least one business process based on the process characteristics; and
ranking the at least one business process according to the readiness index.
23 . The computer readable medium of claim 22 and further comprising instructions for grouping the process characteristics into at least one characteristic group, the at least one characteristic group having a weighting.
24 . The computer readable medium of claim 23 and further comprising instructions for grouping the process characteristics into at least one characteristic group including at least one of an operational impact group, a strategic drivers group, an outsourcing readiness group, an environment group, and an opportunity for automation and re-engineering group.
25 . The computer readable medium of claim 24 and further comprising instructions for determining a sum of the process characteristics included in the at least one characteristic group.
26 . The computer readable medium of claim 25 and further comprising instructions for determining a weighted sum for the at least one characteristic group by multiplying the sum of the at least one characteristic group with the weighting of the at least one characteristic group.
27 . The computer readable medium of claim 26 and further comprising instructions for determining a composite sum of the weighted sums.
28 . The computer readable medium of claim 22 and further comprising instructions for displaying the at least one business process ranked according the readiness index for the at least one business process.