Method and system for an enhanced portal for services suppliers
View Patent ↗A system and method for providing an enhanced, automated qualifying process that can do an automated or partially automated evaluation of new supplier and provide different levels of certification as a result. In another embodiment, the system and method can supply a collaboration toolkit for the supplier to interact in an automated way with the service supplier and its customers. Furthermore, in another embodiment, the support functions in the portal may be used to simplify or automate interactions, in particular with small, independent contractors that do not have a large in-house Information Technology department.
1. A computer implemented method comprising:
providing, via a network connection, a customer access to a set of service providers offered through an Internet-based portal;
receiving a request by the customer for the portal to send an invitation to a new service provider to join the set of service providers offered by the portal;
sending an electronic invitation from the portal to the new service provider and inviting the new service provider to submit a request to join the set of service providers provided by the portal;
receiving by the portal the request from the new service provider to join the set of service providers and performing an evaluation of the new service provider that determines a level of access that is granted to the new service provider to offer services to customers via the portal; and
executing a rule set by the new service provider to accept a first type of service request automatically and to accept a second type of service request only after receipt of a communication from the new service provider manually indicating acceptance.
2. The method of claim 1 , wherein the performing the evaluation is one of partially automated or fully automated.
3. The method of claim 2 , wherein the determining the level of access includes a first level that provides access to the customer that requested the invitation be sent to the new service provider, and a second level that provides access to additional customers.
4. The method of claim 3 , further comprising the portal providing to the new service provider a collaboration toolkit for the new service provider to interact in an automated manner with the portal and the customers of the portal.
5. The method of claim 4 , wherein the toolkit is to provide a process for the new service provider to interact in an automated manner with one of the portal and customers for at least one of setting up meetings, viewing calendars, sending emails, accessing private and public address books and collaborating on a setup process for a connection between the customers, the new service provider, and the portal.
6. The method of claim 5 , further comprising the portal communicating with a service provider each time a customer wants to make a reservation request with the service provider, wherein the service provider is given a predetermined period of time to respond to the request before the request is rescinded.
7. The method of claim 6 , further comprising the portal providing an option for the service provider to set auto-respond rules for the service provider to accept, decline, or request more information in response to a request for service from one or more customers, based on the rules.
8. The method of claim 6 , further comprising the portal providing an option for the service provider to set auto-respond rules for the service provider to accept, decline, or request more information in response to a request for service from one or more customers, based on the rules.
9. The method of claim 1 , wherein the request for the portal to send the invitation is sent to the portal by a customer of the portal.
10. The method of claim 1 , further comprising the portal rejecting or limiting the new service provider's request for access to offer services to customers via the portal because of one or more of a financial status of the new service provider and technology resources of the new service provider.
11. The method of claim 10 , further comprising the portal permitting the new service provider to re-apply for more access to customers a predetermined number of times within a predetermined time period, or to reapply following a passage of a predetermined period of time after a request by the new service provider.
12. A machine-readable medium including a set of instructions which when executed by a machine perform a method comprising:
providing, via a network connection, a customer access to a set of service providers offered through an Internet-based portal;
receiving a request by the customer for the portal to send an invitation to a new service provider to join the set of service providers offered by the portal;
sending an electronic invitation from the portal to the new service provider and inviting the new service provider to submit a request to join the set of service providers provided by the portal;
receiving by the portal the request from the new service provider to join the set of service providers and performing an evaluation of the new service provider that determines a level of access that is granted to the new service provider to offer services to customers via the portal; and
executing a rule set by the new service provider to accept a first type of service request automatically and to accept a second type of service request only after receipt of a communication from the new service provider manually indicating acceptance.
13. The machine-readable medium of claim 12 wherein the performing the evaluation is one of partially automated or fully automated.
14. The machine-readable medium of claim 13 , wherein the determining the level of access includes a first level that provides access to the customer that requested the invitation be sent to the new service provider, and a second level that provides access to additional customers.
15. The machine-readable medium of claim 14 , further comprising the portal providing to the new service provider a collaboration toolkit for the new service provider to interact in an automated manner with the portal and the customers of the portal.
16. The machine-readable medium of claim 12 , wherein the request for the portal to send the invitation is sent to the portal by a customer of the portal.
17. A computer system comprising:
at least one server; and
a memory unit coupled to the server having stored therein a set of instructions which when executed by the server perform a method comprising:
providing, via a network connection, a customer access to a set of service providers offered through an Internet-based portal;
receiving a request by the customer for the portal to send an invitation to a new service provider to join the set of service providers offered by the portal;
sending an electronic invitation from the portal to the new service provider and inviting the new service provider to submit a request to join the set of service providers provided by the portal;
receiving by the portal the request from the new service provider to join the set of service providers and performing an evaluation of the new service provider that determines a level of access that is granted to the new service provider to offer services to customers via the portal; and
executing a rule set by the new service provider to accept a first type of service request automatically and to accept a second type of service request only after receipt of a communication from the new service provider manually indicating acceptance.
18. The system of claim 17 , wherein the set of instructions stored on the memory unit of the server, when executed, further perform the method of the portal rejecting or limiting the new service provider's request for access to offer services to customers via the portal because of one or more of a financial status of the new service provider and technology resources of the new service provider.
19. The system of claim 18 , wherein the set of instructions stored on the memory unit of the server, when executed, further perform the method of the portal permitting the new service provider to re-apply for more access to customers a predetermined number of times within a predetermined time period, or to reapply following a passage of a predetermined period of time after a request by the new service provider.
20. The system of claim 19 , wherein the set of instructions stored on the memory unit of the server, when executed, further perform the method of the portal communicating with a service provider each time a customer wants to make a reservation request with the service provider, wherein the service provider is given a predetermined period of time to respond to the request before the request is rescinded.
21. The system of claim 17 , wherein the set of instructions stored on the memory unit of the server, when executed, further perform the method of the portal providing to the new service provider a collaboration toolkit for the new service provider to interact in an automated manner with the portal and the customers of the portal, wherein the toolkit is to provide a process for the new service provider to interact in an automated manner with one of the portal and customers for at least one of setting up meetings, viewing calendars, sending emails, accessing private and public address books and collaborating on a setup process for a connection between the customers, the new service supplier, and the portal.