Method and system for comprehensive testing of network connections
The present invention is an system and method for comprehensively testing a customer connection to a communications network. A customer is identified from information obtained at a customer interface. A test can be performed on the customer connection. A typical test compares two datasets related to the customer connection to determine a state of the customer connection. The first and second dataset can include historical data. A parameter in the first dataset obtained from a network element can be compared to a parameter in a second dataset obtained from a customer database. The comparison can be made in light of changes recorded in a provisioning database. Relevant network data can be obtained from customer premises equipment (CPE). The customer can be notified of a network issue proactively or upon customer inquiry.
1 . A method of testing a customer connection to a communications network, comprising:
obtaining a customer identification at a customer interface;
obtaining at least a first dataset and a second dataset related to the customer connection to the communications network; and
comparing at least one parameter from the first dataset to at least one parameter from the second dataset to test the customer connection to the communications network.
2 . The method of claim 1 , wherein one of the datasets further comprise historical data related to the communications network.
3 . The method of claim 1 , wherein comparing the at least one parameter further comprises comparing the at least one parameter with a change of parameter recorded in a provisioning database.
4 . The method of claim 1 , wherein obtaining a first and second dataset further comprises obtaining a dataset from an operating system registry of a customer premises equipment.
5 . The method of claim 1 , wherein the first dataset is obtained at a network element and the second dataset is obtained from a customer database.
6 . The method of claim 1 , further comprising:
sending an alert of a network issue.
7 . A system for comprehensively testing a customer connection to a communications network, comprising:
a customer interface for a customer identification;
a database for storing at least a first dataset and a second dataset related to the customer connection to the communications network; and
a processor configured to compare at least one parameter from the first dataset to at least one parameter from the second dataset to test the customer connection to the communications network.
8 . The system of claim 7 , wherein one of the datasets further comprise historical data related to the communications network.
9 . The system of claim 7 , wherein comparing the at least one parameter further comprises comparing the at least one parameter with a change of parameter recorded in a provisioning database.
10 . The system of claim 7 , wherein obtaining a first and second dataset further comprises obtaining a dataset from an operating system registry of a customer premises equipment.
11 . The system of claim 7 , wherein the first dataset is obtained at a network element and the second dataset is obtained from a customer database.
12 . The system of claim 7 , further comprising:
sending an alert of a network issue.
13 . A computer readable medium containing instructions that when read by a computer perform a method for comprehensively testing a customer connection to a communications network, comprising:
obtaining a customer identification at a customer interface;
obtaining at least a first dataset and a second dataset related to the customer connection to the communications network; and
comparing at least one parameter from the first dataset to at least one parameter from the second dataset to test the customer connection to the communications network.
14 . The medium of claim 13 , wherein in the method one of the datasets further comprise historical data related to the communications network.
15 . The medium of claim 13 , wherein in the method comparing the at least one parameter further comprises comparing the at least one parameter with a change of parameter recorded in a provisioning database.
16 . The medium of claim 13 , wherein in the method obtaining a first and second dataset further comprises obtaining a dataset from an operating system registry of a customer premises equipment.
17 . The medium of claim 13 , wherein in the method the first dataset is obtained at a network element and the second dataset is obtained from a customer database.
18 . The medium of claim 13 , the method further comprising:
sending an alert of a network issue.