Method, system and device for relay call transfer service
View Patent ↗A method, system and device for relay call transfer services in hearing-impaired communications is described. A voice phone number of a relay service is entered into a voice phone and a first segment of a communication session is established between a hearing-capable user on a voice phone and a relay service. The hearing-capable caller provides the relay service with a contact number of a hearing-impaired user. The relay service accesses the user profile of the hearing-impaired user and determines the user's preferred communication devices listed from most preferred to least preferred. An interpreter or communications assistant attempts to establish a connection to the hearing-impaired user's most preferred communication device. If the relay service fails to establish a connection with the most preferred communication device, the relay service can then transfer the call to a subsequent call service system that corresponds to the hearing-impaired user's next most preferred communication device.
1. A method for providing a communication session comprising:
entering in a voice phone a called party number of a relay service;
establishing a first segment of a communication session between the voice phone and the relay service;
retrieving a profile of a relay service user, the profile comprising a list of a plurality of communication devices associated with the relay service user;
entering a call request into a call queue associated with a communication device, the call queue selected from a plurality of call queues, wherein each call queue of the plurality of call queues is associated with one communication device of the plurality of communication devices; and
attempting to establish a second segment of the communication session between the relay service and the communication device.
2. The method of claim 1 , wherein the list of the plurality of communication devices comprises a list of communication devices in order from most preferred to least preferred.
3. The method of claim 1 , wherein attempting to establish a second segment further comprises providing the relay service with a contact number of a relay service user.
4. The method of claim 3 , wherein attempting to establish a second segment further comprises routing a call to a specific service system corresponding to the user's most preferred communication device.
5. The method of claim 4 , wherein attempting to establish a second segment further comprises attempting to establish a connection with the user's most preferred communication device.
6. The method of claim 1 , wherein attempting to establish a second segment further comprises transferring a call to a specific service system corresponding to the user's next most preferred communication device.
7. The method of claim 6 , wherein attempting to establish a second segment further comprises attempting to establish a connection with the user's next most preferred communication device.
8. A relay service communication system comprising:
a relay service device configured to receive a voice phone call and establish a first segment of a communication session, the relay service system further configured to store at least one user profile;
a plurality of communication devices;
at least one communication link for transmitting signals of the plurality of communication devices and the relay service device; and
a plurality of call service systems including a call queue, wherein each call service system of the plurality of call service systems is associated with one communication device of the plurality of communication devices.
9. The system of claim 8 , wherein the at least one user profile comprises a list of at least one communication device associated with a user.
10. The system of claim 9 , wherein the list of at least one communication device further comprises a list of communication devices in order from most preferred to least preferred.
11. The system of claim 8 , wherein the relay service device is further configured to establish a second segment of the communication session.
12. The system of claim 8 , wherein the at least one communication device is selected from a group consisting of a video phone, a web camera, a text messaging device, and a CAPTel phone.
13. A relay service device comprising:
control logic configured to establish a first segment of a communication session with a voice phone, the control logic further configured to attempt to establish a second segment of the communication session with a communication device;
a plurality of call service systems including a call queue, wherein each call service system of the plurality of call service systems is associated with one communication device of a plurality of communication devices; and
storage configured to store a profile corresponding to a relay service user.
14. The device of claim 13 , wherein the control logic is further configured to retrieve a profile corresponding to a contact number of a user.
15. The device of claim 13 , wherein the control logic is further configured to route a call to a specific service system.
16. The device of claim 13 , wherein the profile comprises a list of at least one communication device associated with the user.
17. The device of claim 13 , wherein the list of at least one communication device further comprises a list of communication devices in order from most preferred to least preferred.
18. The device of claim 13 , wherein the control logic is further configured to establish a connection with the user's most preferred communication device.
19. The device of claim 13 , wherein the control logic is further configured to attempt to establish a connection with the user's next most preferred communication device.