System and method for resuming automatic advance calling to contacts
View Patent ↗A telecommunications system includes a network; a telephony client operably coupled to the network and configured to maintain a list of contact telephone numbers; a telephony server operably coupled to the network and including an automatic advance sequence service including means for sequentially calling a contact on said list at one or more numbers associated with the contact and if the call is completed at one of the one or more numbers, continuing to call the remaining ones of the one or more numbers in sequence.
1. A telecommunications device, comprising:
a telephony controller;
a contacts controller, said contacts controller configured to maintain a plurality of contact telephone numbers for individual contacts, and
an automatic advance calling controller operably coupled to said contacts controller and said telephony controller, when a call is initiated by a caller, the automatic advance calling controller is configured to cause the telephony controller to automatically and sequentially call the plurality of contact telephone numbers from a list for the particular contact in a predetermined order until the call is successfully completed to one of the plurality of contact telephone numbers from the list or the list is exhausted,
wherein the automatic advance calling controller is configured to provide an option to continue calling a next number in the list or to terminate the call when the call is connected to an answering service or has failed to be successfully completed after a “no answer” period predetermined by the calling user.
2. A telecommunications device in accordance with claim 1 , wherein the answering service is provided by an answering device at a telephone.
3. A telecommunications device in accordance with claim 2 , wherein said automatic advance calling controller is configured to advance to a next one of the plurality of telephone numbers when a call to a current one has failed to be successfully completed after a predetermined “no answer” period.
4. A telecommunications device in accordance with claim 3 , wherein the predetermined “no answer” period is user selectable.
5. A telecommunications device in accordance with claim 4 , wherein the predetermined “no answer” period is variable for each telephone number.
6. A telecommunications device in accordance with claim 2 , wherein the predetermined order is selectable using a web portal.
7. A telecommunications device in accordance with claim 4 , wherein the predetermined “no answer” period is user selectable using a web portal.
8. A telecommunications device in accordance with claim 1 , wherein the automatic advance calling controller is responsive to a web portal.
9. A telecommunications method, comprising:
specifying a plurality of telephone numbers for a contact;
specifying an order of calling the contact at the plurality of telephone numbers in a list;
selecting the contact for calling;
automatically and sequentially calling by an automatic advance calling controller the numbers in the list in the order specified until the call is answered or the list is exhausted; and wherein the automatic advance calling controller is configured to provide an option to continue calling a next number in the list or to terminate the call when the call is connected to an answering service or has failed to be successfully completed after a “no answer” period predetermined by the calling user.
10. A method in accordance with claim 9 , wherein said specifying an order comprises specifying via a web browser portal.
11. A method in accordance with claim 9 , further comprising specifying a ring no answer period, expiration of which defines a failure by the contact to answer at a particular number.
12. A method in accordance with claim 11 , further comprising specifying a ring no answer period for each of the telephone numbers in the ordered list.
13. A method in accordance with claim 9 , wherein said sequentially calling comprises selecting a contact for calling using a web browser interface.