Voice tagging of automated menu location
View Patent ↗A method is provided for efficiently accessing information 418, 510 from an automated menu based system 314 using a wireless communications device 102 and deploying services by utilizing the PTT contact list. Having a formatted PTT contact which connects to a voice portal or directly to the desired content from the handset itself enables carriers as well as users the ability to subscribe to information services with minimal setup, user interaction, and in a personalized manner. The method comprises selecting a contact 404,506 from at least one contact 402 in the wireless communications device 102 ; establishing a PTT communication to a server 202 to access an automated menu based information database 314 containing the information; selecting an option 412, 506 pointing to the information from two or more options 410, 506 voiced from the automated menu based information database 314 ; receiving 414, 510 the information by the wireless communications device 102 ; tagging 416, 512 the option selected by a voice response; and updating 420 the list of contacts in the wireless communication device to include the option tagged.
1. A method for retrieving information from a server to a wireless communications device, comprising:
selecting a contact from at least one contact in the wireless communications device;
establishing a push-to-talk communication to the server to access an automated menu based information database containing the information;
traversing a menu of options in the automated menu based information database;
selecting one of the options;
receiving the information by the wireless communications device;
tagging by a user the option selected by one of a voice response or a key press; and
updating the list of contacts in the wireless communication device to include the option tagged.
2. The method of claim 1 wherein the tagging step comprises connecting to a push-to-ask platform including an interactive voice response system.
3. The method of claim 2 wherein the tagging step comprises selecting a push-to-ask contact using the push-to-talk contact.
4. The method of claim 3 wherein the tagging step comprises triggering a half-duplex session.
5. The method of claim 1 wherein the tagging step comprises connecting to an information tree structure.
6. The method of claim 1 wherein the tagging comprises one of voicing a statement or pressing a key on the wireless communication device.
7. A method for retrieving information from a server to a wireless communications device, comprising:
a. connecting to the automated menu based information database from the wireless communications device;
b. receiving one or more options from the automated menu based information database;
c. selecting one of the options that points to the information;
d. receiving the information from the automated menu based information database by the wireless communication device;
e. transmitting a tag initiated by a user to the automated menu based information database to obtain a locater identifying the selected option in the database;
f. receiving the locater of the selected option by the wireless communications device; and
g. making the locater selectable from the wireless communications device.
8. The method of claim 7 wherein the transmitting step comprises connecting to a push-to-ask platform including an interactive voice response system.
9. The method of claim 8 wherein the transmitting step comprises selecting a push-to-ask contact using the push-to-talk contact.
10. The method of claim 9 wherein the transmitting step comprises triggering a half duplex session.
11. The method of claim 7 wherein the transmitting step comprises connecting to an information tree structure.
12. The method of claim 7 wherein the transmitting step comprises one of voicing a statement or pressing a key on the wireless communication device.