Message-indication testing
View Patent ↗A method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
1. One or more tangible computer readable media having computer-useable instructions embodied therein and executed by a processor to perform a method of presenting a message-waiting notification, the method comprising:
receiving a visual message-waiting notification indicating that a user has received a voicemail;
requesting a confirmation indication to determine whether a target device is properly presenting said visual message-waiting notification; and
generating a status indication that indicates a status of said visual message-waiting notification.
2. The media of claim 1 , wherein the visual message-waiting notification is generated by a voicemail platform.
3. The media of claim 1 , wherein the visual message-waiting notification is presented on the target device as a visual indication selected from the group consisting of: a blinking light, steady light, LED, lamp, picture, and video.
4. The media of claim 1 , wherein requesting the confirmation indication comprises: selecting a port associated with an integrated access device.
5. The media of claim 1 , wherein the status indication is a cadence tone representing a type of message-waiting notification.
6. The media of claim 1 , wherein a status of the message-waiting notification is active, inactive or error.
7. The media of claim 1 , wherein the message-waiting notification includes packetized data corresponding to a condition of a voice mailbox.
8. The media of claim 1 , wherein the message-waiting notification includes packetized data corresponding to a type of message-waiting notification and a condition associated with a voice mailbox.
9. The media of claim 1 , wherein the message-waiting notification is a NCS message.
10. The media of claim 1 , wherein the message-waiting notification is a SIP message.
11. The media of claim 1 , wherein the message-waiting notification is broadband signaling.
12. The media of claim 11 , wherein transmitting the status indication further comprises:
converting the broadband signaling to a narrowband signaling.
13. The media of claim 5 , wherein the cadence tone representing the type of message-waiting notification is generated by searching a database storing types of message-waiting notifications and corresponding cadences.
14. The media of claim 5 , wherein the type of message-waiting notification is visual, audio, or both.
15. A remote testing system to test message-waiting notifications, the system comprising:
a voicemail platform having voice mailboxes that receive and store voice messages, wherein the voicemail platform generates broadband message-waiting notifications, in response to the received voice messages; and
a switching element that receives the broadband message-waiting notifications and routes the broadband message-waiting notifications based on profiles associated with the voice mailboxes, wherein the switching element routes the broadband message-waiting notifications to a remote calling device coupled to a message processing component that converts broadband message-waiting notifications to narrowband tones.
16. The system of claim 15 , wherein the switching element checks the profiles to determine whether remote logging is active.
17. The system of claim 15 , wherein the voicemail platform routes the broadband message-waiting notification directly to a customer's VoIP CPE or notification-receiving equipment.