Embedded warranty management
Methods and systems for obtaining and analyzing data from embedded sensors in electronic products for warranty management. A data collection unit in an electronic product collects and reports data about environmental factors that is relevant about a warranty agreement and transmits the data over a communications link to a data interpretation unit. The data interpretation unit may obtain warranty information from an electronic product and query a database to determine if the electronic product has been exposed to environmental factors outside the ranges that are specified in the warranty agreement. The data interpretation unit may query a database to determine the product grade of the electronic product based on the sensor data and to determine an estimated product value. The data interpretation unit may query a database to determine an estimated warranty cost of an extended warranty based on the condition of the electronic product and historical warranty value.
1 . A method for processing a warranty claim of an electrical product, comprising:
(a) obtaining, by a processor, a usage information from an embedded device that is integrated with the electronic product, the usage information being indicative of a degree of usage of the electrical product;
(b) accessing, by the processor, a warranty threshold corresponding to the degree of usage for the electrical product;
(c) if the degree of usage exceeds the warranty threshold, rejecting the warranty claim; and
(d) if the degree of usage does not exceed the warranty threshold, accepting the warranty claim.
2 . The method of claim 1 , further comprising:
(e) determining whether the degree of usage occurred during a warranty time period; and
wherein (b) comprises:
(b)(i) obtaining a timestamp that is associated with the usage information; and
(b)(ii) determining whether the timestamp is within the warranty time period.
3 . The method of claim 1 , further comprising:
(e) in response to (d), submitting, by the processor, the warranty claim.
4 . The method of claim 1 , wherein the usage information corresponds to a usage time.
5 . The method of claim 1 , further comprising:
(a)(i) categorizing the usage time based on at least one mode of operation to form at least one usage category;
(a)(ii) weighing the at least one usage category to form at least one weighted usage category; and
(a)(iii) determining the degree of usage from the at least one weighted usage category.
6 . The method of claim 1 , wherein the usage information corresponds to a number of operation cycles.
7 . The method of claim 1 , wherein the usage information corresponds to a number of accessed data files.
8 . The method of claim 1 , wherein the usage information corresponds to an amount of electrical usage of the electrical product.
9 . A method for processing a warranty claim of an electrical product, comprising:
(a) obtaining, by a processor, a data input from a sensor that is integrated with the electrical product;
(b) obtaining, by the processor, a usage information from an embedded device that is integrated with the electrical product, the usage information being indicative of a degree of usage of the electrical product;
(c) accessing, by the processor, threshold information corresponding to the degree of usage and the data input for the electrical product; and
(d) comparing the threshold information with the degree of usage and the data input to determine whether the warranty claim is valid.
10 . A method for determining an extended warranty cost of an electrical product, comprising:
(a) obtaining, by a processor, a usage information from an embedded device that is integrated with the electrical product, the usage information being indicative of a degree of usage of the electrical product;
(b) accessing, by the processor, a first quality indicator corresponding to the degree of usage for the electrical product;
(c) determining a first quality parameter from the first indicator based on a first operating threshold;
(d) estimating a product grade from the first quality parameter; and
(e) estimating the extended warranty cost from the product grade.
11 . The computerized method of claim 10 , further comprising:
(f) obtaining, by the processor, a data input from a sensor;
(g) accessing, by the processor, a second quality indicator corresponding to the data input for the electrical product;
(h) determining a second quality parameter from the second quality indicator based on a second operating threshold;
(i) weighing the first quality parameter and the second quality parameter; and
(j) summing the weighted first and second quality parameters to estimate the extended warranty cost.
12 . The computerized method of claim 10 , wherein (e) comprises:
(e)(i) determining a quality estimate value of the electrical product;
(e)(ii) determining a historical warranty value of the electrical product; and
(e)(iii) determining the estimated warranty cost from the quality estimate value and the historical warranty value.
13 . The method of claim 10 , wherein the usage information corresponds to a usage time.
14 . The method of claim 13 , further comprising:
(a)(i) categorizing the usage time based on at least one mode of operation to form at least one usage category;
(a)(ii) weighing the at least one usage category to form at least one weighted usage category; and
(a)(iii) determining the degree of usage from the at least one weighted usage category.
15 . The method of claim 10 , wherein the usage information corresponds to an amount of electrical usage of the electrical product.
16 . An apparatus that analyzes warranty information from an electrical product, comprising:
a communications module that receives a signal over a communications channel from the electrical product, the signal containing the warranty information and the warranty information includes a usage information from an embedded device that is integrated with the electrical product, the usage information being indicative of a degree of usage;
a rules engine that determines whether the degree of usage complies to a warranty agreement for the electrical product; and
a processing component computer that obtains the warranty information from the communications module and that determines, by querying the rules engine, whether the warranty information complies to the warranty agreement.
17 . The apparatus of claim 16 , further comprising:
a product history service component that stores the warranty information.
18 . The apparatus of claim 17 , wherein the product history service component comprises a product value estimator that determines an estimated value of the electrical product from the warranty information.
19 . The apparatus of claim 17 , wherein the product history service component comprises an extended warranty cost estimator that determines an extended warranty cost from the warranty information.
20 . The apparatus of claim 17 , wherein the product history service component comprises a product grade estimator that determines a product grade from the warranty information.
21 . An apparatus that obtains warranty information for an electrical product, comprising:
an embedded device that is integrated with the electronic product and that obtains a usage information for the electronic product, the usage information being indicative of a degree of usage of the electrical product;
a device interface that receives a query request, the query request being indicative that a warranty validity for the electronic product is to be verified; and
a communications module that sends a transmitted signal over a communications channel from the electrical product in response to the query request, the transmitted signal containing the usage information, that receives a received signal, the received signal containing warranty status information, and that provides the warranty status information through the device interface.