Granted Patent B2

US 8,150,014 · App. 11/279,267 · Granted Apr 3, 2012

Abstract

Claims (31)

1. A system for effecting transition of a private branch exchange (PBX) system-hosted voice only telephone session in progress into a new voice session enhanced with a data collaboration channel comprising:

a call escalation system (CES) application for determining call state of the voice session to be transitioned and for executing a sequence of command requests for effecting the transition based on a trigger event provided by a participant in the voice only telephone session interacting with a PBX telephone used in the session;

computer telephony integration (CTI) software executing in the CES application for controlling the PBX switch; and

a conference bridge for hosting voice and data communications;

wherein in response to the trigger event the voice only telephone session is transferred to the conference bridge and the data collaboration channel is an Internet connection linked to the voice session and the conference bridge hosts both the voice and data collaboration channel providing a single control interface to participating users for controlling the voice session and the data collaboration channel.

2. The system of claim 1 , wherein the voice only telephone session is in progress between at least 2 PBX telephones at the time of transition.

3. The system of claim 1 , wherein the voice only session is in progress between at least one PBX telephone and at least one system-external public-switched-telephone-system (PSTN) telephone at the time of transition.

4. The system of claim 1 , wherein the voice only telephone session is in progress between at least 2 PBX telephones hosted by 2 separate PBX systems separated by a wide area network (WAN).

5. The system of claim 1 , wherein the call state includes calling party identification and telephone number or equivalent and called party identification and telephone number or equivalent and time of progression of the current call.

6. The system of claim 5 , wherein the call state further includes address information of a computing device connected to the Internet used by the PBX party for data collaboration, the address information determined via a table look up procedure.

7. The system of claim 1 , wherein the CTI software includes a control application controlling the PBX system.

8. The system of claim 1 , wherein the trigger event is one of an invocation of a user operable feature or an invocation of an automated feature.

9. A system for initiating a request to transfer a voice only telephone session from a PBX switch host to a voice and data conference bridge host having a software routine executing from computer-readable medium of a computerized node connected to both the PBX switch host and the data conference bridge host, comprising:

a mode button or icon generic to a PBX telephone set and;

a machine instruction;

wherein when a user participating in the telephone session interacts with the mode button or icon the machine instruction is initiated causing a request to transfer the voice only telephone session from a PBX switch host to a voice and data conference bridge host connected to the Internet and the conference bridge hosts both the voice and data collaboration channel providing a single control interface to participating users for controlling the voice session and the data collaboration channel.

10. The system of claim 9 embodied as a physical mode button on a PBX set and wherein the machine instruction is a CTI/PBX routine for generating a request.

11. The system of claim 9 embodied as an icon displayed on a screen of a PBX set and wherein the machine instruction is a CTI/PBX routine for generating a request.

12. The system of claim 9 embodied as an icon displayed on the associated computing device and wherein the machine instruction is a CES routine for generating a request.

13. The system of claim 9 , wherein the voice only telephone session is in progress between at least 2 PBX telephones at the time of initiation and execution.

14. The m system of claim 9 , wherein the voice only telephone session is in progress between at least one PBX telephone and at least one PSTN telephone at the time of initiation and execution.

15. The m system of claim 9 , whereupon invocation, triggers a CTI to CES call, the call including a call state of the parties.

16. A method for triggering a request for transitioning a voice only telephone session to a voice and data conference session including acts for:

(a) establishing a voice-only telephone session between two PBX parties;

(b) interacting with a mode button on a PBX telephone set of a party in session;

(c) initiating a machine instruction as a result of step (b) causing a request to transfer the voice only telephone session from a PBX switch host to a voice and data conference bridge host connected to the Internet;

(d) creating the data conference session between the two parties via the conference bridge; and

(e)providing a single control interface at the conference bridge allowing the two parties to control both the voice session and the data conference session.

17. The method of claim 16 , wherein in act (a), the voice only session is between a PBX party and a PSTN party.

18. The method of claim 16 , wherein in act (b), the machine instruction is invoked by manipulating an icon displayed on a personal computer video display unit (PC/VDU) associated with a PBX set of a party in session.

19. The method of claim 16 , wherein in act (b), the machine instruction is automatically invoked through a software routine as a matter of rules base.

Assignments (12)