Method and apparatus for providing voice control for accessing teleconference services
View Patent ↗A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.
1. A method for providing voice control for accessing a conference service in a communication network, comprising:
receiving a request from a caller to access a conference service;
interacting with said caller to receive access information related to said conference service for joining a particular conference bridge in a natural language response;
providing access to said conference service if said access information is authenticated to allow said caller to access said conference service; and
starting an authentication process if said caller is a subscriber who is unable to provide the access information, wherein a triggering of said authentication process is deduced from said natural language response.
2. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform the steps of a method for providing voice control for accessing a conference service in a communication network, comprising:
receiving a request from a caller to access a conference service;
interacting with said caller to receive access information related to said conference service for joining a particular conference bridge in a natural language response;
providing access to said conference service if said access information is authenticated to allow said caller to access said conference service; and
starting an authentication process if said caller is a subscriber who is unable to provide the access information, wherein a triggering of said authentication process is deduced from said natural language response.
3. An apparatus for providing voice control for accessing a conference service in a communication network, comprising:
means for receiving a request from a caller to access a conference service;
means for interacting with said caller to receive access information related to said conference service for joining a particular conference bridge in a natural language response;
means for providing access to said conference service if said access information is authenticated to allow said caller to access said conference service; and
means for starting an authentication process if said caller is a subscriber who is unable to provide the access information, wherein a triggering of said authentication process is deduced from said natural language response.