Point-of-sales terminal, failure information display method and failure information display program
According to the present invention, information is provided about the result of determination of whether or not a detected failure is a failure which can be responded to, based on comparison between the failure level of the detected failure and a failure response level which has been arbitrarily set. This information enables a salesperson to determine whether or not to respond to the occurred failure himself and quickly determine whether to respond to the failure himself or to call a maintenance staff member, and thereby it is possible to avoid giving trouble to a customer. In addition, since the content itself of the detected failure is not displayed as has been done conventionally, the customer who sees the information does not feel uncomfortable.
1 . A point-of-sales terminal comprising:
a detection section which detects a failure of hardware or software constituting the points-of-sales terminal;
a failure level storage section which stores, for each of failures to be detected by the detection section, a failure level indicating the degree of difficulty in responding to the failure;
a failure response level setting section which accepts, for each of the failures to be detected by the detection section, setting of a failure response level indicating the degree of possibility of responding to the failure;
a determination section which, when a failure is detected by the detection section, determines whether or not the detected failure is a failure to be responded to, based on comparison with a failure level corresponding to the failure and a failure response level set for the failure; and
a display section which displays information corresponding to the result of the determination.
2 . The point-of-sales terminal according to claim 1 , further comprising a failure level setting section which accepts the setting of the failure levels,
wherein the failure level storage section stores the set failure levels from the failure level setting section.
3 . The point-of-sales terminal according to claim 2 , wherein
the failure levels to be accepted by the failure level setting section include a first failure level indicating a level at which it is necessary to call a maintenance staff member, a second failure level indicating a level at which a salesperson familiar with system failures to some extent is able to respond, and a third failure level at which a salesperson having some knowledge about response to an elementary system failure; and
the failure response levels to be accepted by the failure response level setting section include a first failure response level indicating the level of a salesperson who is able to respond to system failures, a second failure response level indicating the level of a salesperson who is able to respond to an elementary system failure, and a third failure response level indicating the level of a salesperson who is not able to respond to a failure at all.
4 . The point-of-sales terminal according to claim 3 , wherein the determination section determines that the detected failure is not a failure to be responded to if a failure level corresponding to the detected failure is the first failure level.
5 . The point-of-sales terminal according to claim 3 , wherein the determination section determines that the detected failure is not a failure to be responded to if a failure level corresponding to the detected failure is the second failure level and a failure response level corresponding to the detected failure is the second failure response level or the third failure response level.
6 . The point-of-sales terminal according to claim 4 , wherein the display section displays information to the effect that a service by the point-of-sales terminal is to be stopped.
7 . The point-of-sales terminal according to claim 5 , wherein the display section displays information to the effect that a service by the point-of-sales terminal is to be stopped.
8 . The point-of-sales terminal according to claim 3 , wherein the determination section determines that the detected failure is a failure to be responded to if a failure level corresponding to the detected failure is the second failure level or the third failure level and a failure response level corresponding to the detected failure is the first failure response level.
9 . The point-of-sales terminal according to claim 3 , wherein the determination section determines that the detected failure is a failure to be responded to if a failure level corresponding to the detected failure is the third failure level and a failure response level corresponding to the detected failure is the first failure response level or the second failure response level.
10 . The point-of-sales terminal according to claim 8 , wherein the display section displays information to the effect that it is necessary to call the salesperson.
11 . The point-of-sales terminal according to claim 9 , wherein the display section displays information to the effect that it is necessary to call the salesperson.
12 . The point-of-sales terminal according to claim 1 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
13 . The point-of-sales terminal according to claim 2 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
14 . The point-of-sales terminal according to claim 3 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
15 . The point-of-sales terminal according to claim 4 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
16 . The point-of-sales terminal according to claim 5 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
17 . The point-of-sales terminal according to claim 6 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
18 . The point-of-sales terminal according to claim 7 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
19 . The point-of-sales terminal according to claim 8 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
20 . The point-of-sales terminal according to claim 9 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
21 . The point-of-sales terminal according to claim 10 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
22 . The point-of-sales terminal according to claim 11 , wherein the failure detected by the detection section is paper-out condition of a printer, change-out condition of a coin machine, receipt-paper-out condition, a touch panel failure, a printer failure, a coin machine failure, a receipt printer failure, a recording medium failure, a hardware failure or a software error.
23 . A failure information display method comprising the steps of:
detecting a failure of hardware or software constituting the points-of-sales terminal;
storing, for each of failures to be detected by the detection section, a failure level indicating the degree of difficulty in responding to the failure;
accepting, for each of the failures to be detected by the detection section, setting of a failure response level indicating the degree of possibility of responding to the failure;
when a failure is detected by the detection section, determining whether or not the detected failure is a failure to be responded to, based on comparison with a failure level corresponding to the failure and a failure response level set for the failure; and
displaying information corresponding to the result of the determination.
24 . A failure information display program which causes a computer to perform the steps of:
detecting a failure of hardware or software constituting the points-of-sales terminal;
storing, for each of failures to be detected by the detection section, a failure level indicating the degree of difficulty in responding to the failure;
accepting, for each of the failures to be detected by the detection section, setting of a failure response level indicating the degree of possibility of responding to the failure;
when a failure is detected by the detection section, determining whether or not the detected failure is a failure to be responded to, based on comparison with a failure level corresponding to the failure and a failure response level set for the failure; and
displaying information corresponding to the result of the determination.