Multi-vendor agent for a self-service terminal
View Patent ↗A self-service terminal includes at least one electromechanical hardware component (e.g., a display monitor, a card reader, a cash dispenser, a cash acceptor, and a statement printer) configured to interact physically with a human user of the self-service terminal as the user engages in a financial transaction between the user and a financial-services institution. A self-service component is configured to control operation of the electromechanical hardware component as the electromechanical hardware component interacts physically with the user during the financial transaction, and a client component is configured to interact with the electromechanical hardware component at least once while the financial transaction is in progress. The self-service terminal also includes a messaging-interface component configured to intercept a message that is intended to grant the self-service component control of the electromechanical hardware component and, before allowing delivery of the message to the self-service component, to allow the client component to interact with the electromechanical hardware component.
1. An Automated Teller Machine, ATM, comprising:
a) a control program ( 230 ), which
i) is manufactured by a first party who manufactures the ATM, and
ii) controls operation of hardware in the ATM;
b) a Multi-Vendor Agent, MVA, program ( 240 ), which is manufactured by a party other than the first party, and which
i) detects a card-insertion event by a customer and, in response,
A) obtains data about the customer,
B) determines whether the data indicates that advertising should be presented to the customer and, if so,
1) temporarily hides knowledge of the card-insertion from the control program ( 230 ), thereby blocking initiation of a customer session,
2) presents advertising to the customer, prior to any customer session, and then
3) informs the control program ( 230 ) of the card-insertion, whereupon the customer session initiates;
ii) detects invocation of a printing operation in the ATM and, in response,
A) obtains data about the customer,
B) determines whether the data indicates that advertising should be presented to the customer and, if so,
1) presents advertising to the customer,
2) allows the printing operation to occur while the advertising is presented, and
3) temporarily suspends control of the ATM by the control program ( 230 ) while the advertising is presented.
2. An ATM according to claim 1 , in which the MVA program ( 240 ) further
ii) detects invocation of a cash-dispense operation in the ATM and, in response,
A) obtains data about the customer,
B) determines whether the data indicates that advertising should be presented to the customer and, if so,
1) presents advertising to the customer,
2) allows the cash-dispense operation to occur while the advertising is presented, and
3) temporarily suspends control of the ATM by the control program ( 230 ) while the advertising is presented.
3. An ATM according to claim 1 , in which the MVA program ( 240 )
1) restores control of the ATM to the control program ( 230 ) after advertising is presented.