Forced hold call handling in a VoP environment
View Patent ↗The present invention provides a technique for providing a forced hold service such as is used for an emergency services call, which is supported at least in part over a packet network. The forced hold service acts to effectively hold a connection for the call with a called party, even when the caller takes an action that would normally end a call, such as going on hook, pressing end, or the like. When the caller takes an action that would normally end the call, the forced hold service allows the caller to automatically reconnect to the emergency services provider over the held connection upon going offhook, pressing send, or the like. Alternatively, the emergency services provider can effectively re-engage the call wherein the caller is reconnected over the held connection upon going offhook, pressing send, or the like.
1. A method for supporting a forced hold call comprising:
facilitating establishment of the forced hold call, which is supported at least in part over a packet communication session with a communication client, wherein facilitating establishment of the forced hold call comprises:
receiving from the communication client a session initiation message having dialed digits used by a caller to initiate the forced hold call to establish the forced hold call; and
effecting establishment of the packet communication session with the communication client;
receiving from the communication client a disconnect event message indicative of an attempt to disconnect or hold the forced hold call;
determining that the forced hold call is a forced hold related call based on the dialed digits;
sending a response message to the communication client indicating that the forced hold call is the forced hold related call; and
effecting placement of the packet communication session on hold.
2. The method of claim 1 wherein receiving the disconnect event message during a non-forced hold call results in ending a packet communication session supporting the non-forced hold call.
3. The method of claim 1 wherein the packet communication session is established between the communication client and a media gateway, which connects to an access point of a public switched telephone network via a circuit-switched connection.
4. The method of claim 3 wherein effecting placement of the packet communication session on hold comprises providing to the media gateway a first hold message to place the communication session on hold.
5. The method of claim 3 further comprising effecting placement of the circuit-switched connection on hold.
6. The method of claim 4 wherein the disconnect event message is a session initiation message comprising a hold instruction.
7. The method of claim 1 wherein the session initiation message comprises information identifying the forced hold call as the forced hold related call.
8. The method of claim 7 wherein the information is provided in a priority header in the session initiation message.
9. The method of claim 1 wherein the packet communication session is established between the communication client and a media gateway, which connects to an access point of a public switched telephone network (PSTN) via a circuit-switched connection, the method further comprising effecting establishment of the circuit-switched connection via a signaling gateway connected to the PSTN.
10. The method of claim 1 further comprising:
receiving a release message from an entity other than the communication client; and
sending an end message to the communication client as part of a process to end the packet communication session for the forced hold call.
11. The method of claim 1 further comprising:
receiving a reconnect event message indicative of an attempt by a caller to reconnect the forced hold call after an attempt by the caller to disconnect the forced hold call; and
effecting restoration of the packet communication session from hold to reconnect the forced hold call in response to the reconnect event message.
12. The method of claim 1 further comprising:
receiving a ringback event message indicative of an attempt by an operator to reconnect the forced hold call after an attempt by the caller to disconnect the forced hold call; and
effecting restoration of the packet communication session from hold to reconnect the forced hold call in response to the ringback event message.
13. The method of claim 1 wherein the forced hold call is an emergency services call.