Call center gui: XML converter
The present disclosure provides a system, method, and computer-readable medium for accessing a feature version at an Internet Protocol (IP) phone. An Extensible Markup Language (XML) code is activated at the IP Phone. A feature selection selected at the IP Phone is associating to a version of the feature using the activated XML code, and the associated feature version is then performed.
1 . A computer-readable medium containing a set of instructions operative to cause a processor to execute a method, the method comprising:
activating an Extensible Markup Language (XML) code at an IP Phone;
selecting a feature selection at the IP Phone;
associating the feature selection at the IP Phone to a version of the feature through the activated XML code; and
performing the associated feature version.
2 . The computer-readable medium of claim 1 , wherein the feature is selected from one of a mid-call feature and a supervisor feature.
3 . The computer-readable medium of claim 1 , wherein the XML code is activated based on a calling party.
4 . The computer-readable medium of claim 3 , wherein the calling party is a call center server.
5 . The computer-readable medium of claim 1 , wherein the XML code is activated from an XML application running at a network device.
6 . The computer-readable medium of claim 5 , wherein the XML application converts information into a format displayable at the IP Phone.
7 . The computer-readable medium of claim 1 , wherein associating the feature selection further comprises directing a signal to a server providing the associated version of the feature.
8 . The computer-readable medium of claim 1 , wherein feature versions are provided at multiple servers.
9 . A method for accessing a feature version at an Internet Protocol (IP) phone, comprising:
activating an Extensible Markup Language (XML) code at the IP Phone;
selecting a feature selection at the IP Phone;
associating the feature selection at the IP Phone to a version of the feature through the activated XML code; and
performing the associated feature version.
10 . The method of claim 9 , wherein the feature is selected from one of a mid-call feature and a supervisor feature.
11 . The method of claim 9 , wherein the XML code is activated based on a calling party.
12 . The method of claim 11 , wherein the calling party is a call center server.
13 . The method of claim 9 , wherein the XML code is activated from an XML application running at a network device.
14 . The method of claim 13 , wherein the XML application converts information into a format displayable at the IP Phone.
15 . The method of claim 9 , wherein associating the feature selection further comprises directing a signal to a server providing the associated version of the feature.
16 . The method of claim 9 , wherein feature versions are provided at multiple servers.
17 . A call center system, comprising:
a call center server for managing calls to the call center and call center features;
an Extensible Markup Language (XML) server linked to the call center server for converting call center features for XML-enabled devices at the call center; and
an IP phone linked to the call center server and to the XML server that associates a feature selected at the IP Phone to a call center feature using (XML) code.
18 . The system of claim 17 , wherein the XML code at the IP Phone is activated based on a calling party.
19 . The system of claim 18 , wherein the calling party is the call center server.
20 . The system of claim 17 , wherein associating the feature selection further comprises directing a signal to a server providing the associated feature.