System and method of calculating a projected service cost assessment

1. A computer-implementable method comprising:

computing a serviceability assessment;

calculating a preventative maintenance assessment;

in response to said computing and said calculating, computing a projected service cost assessment;

selecting a system part among a plurality of system parts to be assessed;

applying a selected set of criteria to said selected system part;

classifying said selected system part as a customer replaceable unit (CRU) or a non-customer replaceable unit (Non-CRU); and

in response to classifying said selected system part as a CRU, determining if said selected system part is a first or second tier CRU.

2. The computer-implementable method according to claim 1 , wherein said computing a serviceability assessment further comprises:

defining a plurality of evaluation questions;

assigning a plurality of threshold values to enable said classifying said selected system part as said CRU or said non-CRU;

defining a plurality of calibration constants to indicate a plurality of target values to be met by said plurality of system parts; and

assigning a plurality of brand parameters to indicate characteristics of a particular supplier of certain system parts among said plurality of system parts.

3. The computer-implementable method according to claim 1 , further comprising:

in response to classifying said selected system part as a Non-CRU, estimating a repair and replacement time for said selected system part.

4. The computer-implementable method according to claim 1 , further comprising:

assessing a cost of hardware installation.

5. A system comprising:

a processor;

a data bus coupled to said processor; and

a computer-usable medium embodying computer code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for:

computing a serviceability assessment;

calculating a preventative maintenance assessment; and

in response to said computing and said calculating, computing a projected service cost assessment;

selecting a system part among a plurality of system parts to be assessed;

applying a selected set of criteria to said selected system part;

classifying said selected system part as a customer replaceable unit (CRU) or a non-customer replaceable unit (Non-CRU); and

in response to classifying said selected system part as a CRU, determining if said selected system part is a first or second tier CRU.

6. The system according to claim 5 , wherein said instructions for computing a serviceability assessment are further configured for:

defining a plurality of evaluation questions;

assigning a plurality of threshold values to enable said classifying said selected system part as said CRU or said non-CRU;

defining a plurality of calibration constants to indicate a plurality of target values to be met by said plurality of system parts; and

assigning a plurality of brand parameters to indicate characteristics of a particular supplier of certain system parts among said plurality of system parts.

7. The system according to claim 5 , wherein said instructions are further configured for:

in response to classifying said selected system part as a Non-CRU, estimating a repair and replacement time for said selected system part.

8. The system according to claim 5 , wherein said instructions are further configured for:

assessing a cost of hardware installation.

9. A computer-usable medium embodying computer program code, said computer program code comprising computer executable instructions configured for:

computing a serviceability assessment;

calculating a preventative maintenance assessment;

in response to said computing and said calculating, computing a projected service cost assessment;

selecting a system part among a plurality of system parts to be assessed;

applying a selected set of criteria to said selected system part;

classifying said selected system part as a customer replaceable unit (CRU) or a non-customer replaceable unit (Non-CRU); and

in response to classifying said selected system part as a CRU, determining if said selected system part is a first or second tier CRU.

10. The computer-usable medium according to claim 9 , wherein said embodied computer program code for said computing a serviceability assessment further comprises computer executable instructions configured for:

defining a plurality of evaluation questions;

assigning a plurality of threshold values to enable said classifying said selected system part as said CRU or said non-CRU;

defining a plurality of calibration constants to indicate a plurality of target values to be met by said plurality of system parts; and

assigning a plurality of brand parameters to indicate characteristics of a particular supplier of certain system parts among said plurality of system parts.

11. The computer-usable medium according to claim 9 , wherein said embodied computer program code further comprises computer executable instructions configured for:

in response to classifying said selected system part as a Non-CRU, estimating a repair and replacement time for said selected system part.

12. The computer-usable medium according to claim 9 , wherein said embodied computer program code further comprises computer executable instructions configured for:

assessing a cost of hardware installation.

13. The computer-usable medium according to claim 9 , wherein said computer executable instructions are deployable to a client computer from a server at a remote location.

14. The computer-usable medium according to claim 9 , wherein said computer executable instructions are provided by a service provider to a customer on an on-demand basis.