System and method for making measurements in customer devices across different network technologies
View Patent ↗In a communication network architecture having multiple technology coverage areas that support different network technologies, a service provider monitors its customer's experience as the customer roams between technology coverage areas. An agent, such as software installed on-board the customer's mobile equipment, measures parameters that are related to the network technology, and communicates the measured parameters to the service provider, over the communication network.
1. A parameter measurement system, for measuring parameters of operation of mobile equipment which communicates over a communication network, the communication network including first and second technology coverage areas, the system comprising: an agent, comprising: means for measuring selected parameters of operation of the mobile equipment within one of the first and second technology coverage areas; means for detecting a change of technology coverage area; means for changing the selected parameters to measure parameters appropriate for the detected change of technology coverage area; and means for transmitting the measured parameters over the communication network; wherein the agent further includes: (i) a sensor for sensing the network technology available as the mobile equipment roams, and (ii) sets of parameters suitable for different network technologies, including a parameter set from which parameters are selected for measurement based on the sensed available network technology.
2. A parameter measurement system as recited in claim 1 , wherein the mobile equipment includes a processor, memory, and a wireless communication interface.
3. A parameter measurement system as recited in claim 2 , wherein the mobile equipment includes one of (i) a cellular telephone, (ii) a portable computer, (iii) a handheld personal digital assistant unit, and (iv) a wireless sensor.
4. A parameter measurement system as recited in claim 1 , wherein the agent is included within the mobile equipment.
5. A parameter measurement system as recited in claim 1 , wherein the agent includes parameter storage for accumulating the measured parameters, and storing the measured parameters as the measured parameters accumulate.
6. A parameter measurement system as recited in claim 5 , wherein the agent stores the accumulated measured parameters for one of (i) a predetermined period of time, (ii) until a predetermined quantity of the measured parameters have been accumulated, and (iii) until a change in technology is detected.
7. A parameter measurement system as recited in claim 1 , wherein the agent further comprises a processor for preprocessing the measured parameters before transmitting the measured parameters.
8. A parameter measurement system as recited in claim 1 , wherein the agent further comprises a transmitter for transmitting the measured parameters over the communication network, responsive to a received request for transmission of the measured parameters.
9. A parameter measurement system as recited in claim 1 , wherein the agent further comprises a selector for selecting parameters for measurement, responsive to one of (i) a received command to do so; and (ii) an elapsed time.
10. A parameter measurement system as recited in claim 1 , further comprising a service provider which is coupled for communication with the mobile equipment over the communication network, and which receives the measured parameters.
11. A parameter measurement system as recited in claim 10 , wherein the service provider includes a node, coupled to the communication network to receive the measured parameters transmitted from the agent.
12. A method for measuring parameters of operation of mobile equipment which communicates over a communication network, the communication network including first and second technology coverage areas, the method comprising: measuring selected parameters of operation of the mobile equipment within one of the first and second technology coverage areas; detecting a change of technology coverage area; changing the selected parameters to measure parameters appropriate for the detected change of technology coverage area, and transmitting the measured parameters over the communication network; wherein: the method further comprises sensing the network technology available as the mobile equipment roams, the mobile equipment includes sets of parameters suitable for different network technologies, and the method further comprises selecting a parameter set, from the sets of parameters, for measurement based on the sensed available network technology.
13. A method as recited in claim 12 , wherein the mobile equipment includes a processor, memory, and a wireless communication interface.
14. A method as recited in claim 13 , wherein the mobile equipment includes one of (i) a cellular telephone, (ii) a portable computer, (iii) a handheld personal digital assistant unit, and (iv) a wireless sensor.
15. A method as recited in claim 12 , wherein the mobile equipment performs the measuring and the transmitting.
16. A method as recited in claim 12 , further comprising accumulating the measured parameters, and storing the measured parameters as the measured parameters accumulate.
17. A method as recited in claim 16 , wherein storing includes storing the accumulated measured parameters for one of (i) a predetermined period of time, (ii) until a predetermined quantity of the measured parameters have been accumulated, and (iii) until a change in technology is detected.
18. A method as recited in claim 12 , further comprising preprocessing the measured parameters; and transmitting the preprocessed measured parameters.
19. A method as recited in claim 12 , further comprising transmitting the measured parameters over the communication network, responsive to a received request for transmission of the measured parameters.
20. A method as recited in claim 12 , further comprising selecting parameters for measurement, responsive to one of (i) a received command to do so; and (ii) an elapsed time.
21. A method as recited in claim 12 , wherein:
a service provider is coupled for communication with the mobile equipment over the communication network; and
the method further comprises the service provider receiving the measured parameters.
22. A method as recited in claim 21 , wherein:
the service provider includes a node coupled to the communication network; and
the method further comprises the node receiving the measured parameters transmitted from the agent.