System and method for managing performance of communication lines of a communication network

1. A method for accessing digital subscriber line performance data, the method comprising:

receiving an identifier corresponding to a digital subscriber line from a user device over wireless network;

mapping the identifier to a port address for a switch in communication with the digital subscriber line;

sending an interrogation request to the port address of the switch to interrogate the digital subscriber line;

collecting real-time performance data of the digital subscriber line at a network end of the digital subscriber line in response to the interrogation request;

converting the real-time performance data to analyzed performance data; and

sending the analyzed data to the user device over the wireless network.

2. The method of claim 1 further comprising sending a web portal to the user device, and receiving the identifier as an input to the web portal.

3. The method of claim 2 further comprising receiving field performance data of the digital subscriber line via the web portal over the wireless network.

4. The method of claim 3 further comprising sending the analyzed data and the field performance data of the digital subscriber line to a backend system for storage corresponding to a trouble ticket associated with the identifier.

5. The method of claim 1 further comprising: using a web-based system for collecting the real-time performance data; converting the web-based data to mainframe format; and sending the converted data to a backend system using an emulator associated with the backend system.

6. The method of claim 5 further comprising determining a node associated with the backend system that corresponds to the identifier and storing the field performance data in a database associated with the node.

7. The method of claim 1 further comprising processing the real-time performance data to identify at least one faulty operation indicator with respect to the digital subscriber line that is one of a: bridged tap fault; single frequency interference fault; and disturber circuit fault.

8. The method of claim 1 , wherein the identifier is received via a web browser interface provided by a gateway server and wherein the identifier is mapped to the port address by a broadband server responsive to the gateway server.

9. The method of claim 8 , further comprising communicating the port number to a regional server.

10. The method of claim 9 , further comprising sending a data request from the regional server to a network equipment management system coupled to the switch.

11. The method of claim 8 wherein the broadband server has an extensible markup language interface to an application client server.

12. The method of claim 1 , further comprising creating a log file to record historical trouble events and comments, the log file accessible to a plurality of operational personnel working groups.

13. A system, comprising:

a first server that maintains trouble ticket data corresponding a plurality of communication lines corresponding to a separate identifier for each communication line in the plurality of lines, each line in the plurality of lines providing network content to customer premises equipment; and

a second server that receives an identifier for a particular communication line in the plurality of lines from a user device and wherein the second server:

initiates interrogation of the particular communications lines in response to receiving the identifier;

receives performance data relating to the interrogation of the particular line;

receives filed test data from the remote user device relating to the particular communications line; and

converts at least one of the field performance data and the performance data relating to the interrogation from a web based format to a mainframe format and transmits the converted data to the first server corresponding to a trouble ticket associated with the particular communication line.

14. The system of claim 13 , wherein the user sends the identifier and the field data over a wireless connection.

15. The system of claim 13 , wherein the performance data relating to the interrogation relates to a real-time test performed at a network end of the particular communication line.

16. The system of claim 15 , wherein the real-time test is performed using a digital subscriber line access multiplexer coupled to the particular communications line.